Secutiry is important. We use the netbanking solution mainly for the patients and the Norwegian health network for clinicians - from different hospital and different levels of the health service - that gives a sound foundation for change
Innovation: what can we do differently? Well, what about that woman talking about patient dialogue, electronic services? This is the patient portal today with some of the services. Patient network for rare diseases where patients and next-of-kins may help each other with information on how to handle issues according to life with a rare disease. Solutions where patients register information at home and the clinician receive it in the medical record and can act on the information. Secure web-messaging between our patients and their clinicians (at the hospital and eventually also in primary care) – and at the same time a solution where clinicians may discuss sensitive information on specific patients. Discharge notes and laboratory results for specific groups (remember the PKU (phenolketoneuri patient association?) – and our latest achievement: the worlds best netshop – without payment - for ordering accessories that the hospital provide for our patients.
`Benefits - as it says so far the simplest services give the most specific benefits. Booking including the following. In addtion to less telephones and less not met - we discovered another surprising benefit. When the patients get the appointment letter and see that they cannot meet at the suggested time, they og to theweb site immediately - and we get the response much earlier than we used to.
Anbefaler et pilotprosjekt, knyttet opp mot den nye Helseportalen, helsenorge.no; gi tilgang til epikrise, logg, sikker meldingstjeneste og henvisningssporing. Nasjonal IKT sin rapport fra mai 2011 anbefaler det samme.
But change takes time. Also in this field. The characteristics needed are stubbornness, impatience and endurance. That is me, a mixture of revivalist and nanny. In addition to working with the clinicians and patients, participation and involvement that is motivating for most people.
During the discussion, we decided that it would be more personal for the patient if the clinicians signed with a name - hugs from Jens was the suggestion the chief physician came with - with a smile - and this is the feedback he sent me after the first 2 workshops. Makes it worth the long hours - doesn’t it
More benefits for us - definitely. And we are gettiing there. Self service solutions - we are starting. Forms filling: again both parties are pleased. And communication, we are not allowed to answer email from patients and we have established a very physician friendly secure messaging solution - which may result in… And innovation and change, we see the health services change - and we need to change with it.
MinJournal - portal for pasienter og helsepersonell Sissel Jor Stab IKT - Klinikk, forskning og samhandling Oslo universitetssykehus HF [email_address] / 99 49 62 88
Selvbetjening, eksempel Det enkle er ofte det beste – også her
Bestille andre tjenester
FORDELER: Mindre telefoner /telefontid Mindre ”ikke møtt” Tidligere respons
Kommunikasjon, eksempel Mange myter knyttet til elektronisk kommunikasjon med pasienter Og mye erfaring, som tilbakeviser mytene
Stetoskopet nr 3 , 2009, Sykehuset Østfold ” Jeg ønsker å dobbeltsjekke at legen og jeg har samme forståelse og informasjon både om sykdommen og behandlingen videre” Informasjon: epikrise til pasienten
” Jeg vil benytte anledningen til si at jeg er meget glad for det arbeid dere gjør med Min journal. I tillegg til ett betydelig bedre pasient tilbud tror jeg at Min Journal vil gi en arbeidsbesparelse bl.a. pga. mindre dobbeltregistrering.”