Knowledge Management<br />
Knowledge Management<br />Definitions<br />Do you really need KM?<br />Do you need a CKO?<br />What’s the strategy?<br />T...
Two Kinds of Knowledge<br />	Knowledge is intangible, dynamic, and difficult to measure, but without it no organization ca...
Knowledge Management<br />   The move from an industrially-based economy to a knowledge or information-based one in the 21...
Knowledge Management<br />The new source of wealth is knowledge, and not labor, land, or financial capital. It is the inta...
The Knowledge Economy<br />   The move from an industrially-based economy to a knowledge or information-based one in the 2...
The Knowledge Economy<br />The new source of wealth is knowledge, and not labor, land, or financial capital. It is the int...
The Knowledge Economy<br />   For several decades the world's best-known forecasters of societal change have predicted the...
The Knowledge Economy<br />   The knowledge economy rests on three pillars:<br />The role that knowledge plays in transact...
Definitions<br />Designing and installing techniques and processes to create, protect, and use known knowledge.<br />Desig...
Do You Really Need KM?<br />Competitive success will be based on how strategically intellectual capital is managed<br />Ca...
Do You Really Need KM?<br />If your department wants to stop constantly reengineering and downsizing: talented people are ...
Organizational Knowledge: Why Is It Important?<br />Knowledge can be embedded in processes, products, systems, and control...
Does a KM System Need a Chief Knowledge Officer?<br />Only if your organization is serious about implementing a knowledge ...
What’s the Strategy?<br />   There are two very different knowledge management strategies: <br />Codification Strategy<br ...
Knowledge Management Types<br />Competency Management <br />Knowledge Sharing<br />Competitive Knowledge Management<br />
For Successful Managing of Knowledge<br />	Focus on five tasks: <br />Generating knowledge<br />Accessing knowledge<br />R...
Knowledge Management Enablers<br />Leadership<br />Knowledge champions, such as CKOs<br />Culture<br />Access<br />Technol...
More on the Importance of Corporate Culture<br />Changing the culture is imperative. <br />To create a climate in which em...
The Technological Divide<br />Generating organizational knowledge invariably means converting the tacit knowledge of the i...
Organizational Changes<br />Lines between departments and operating divisions blur<br />Knowledge management efforts can c...
Why KM? What’s the Big Deal?<br />By instituting a learning organization (KM-intensive), there is an increase in employee ...
Why KM? What’s the Big Deal?<br />Reduces costs by decreasing and achieving economies of scale in obtaining information fr...
Why KM? What’s the Big Deal?<br />Learning faster with KM<br />Learning faster to stay competitive<br />KM software and te...
In Successful KM Programs<br />Information is widely disseminated throughout the organization. Wherever it is needed, it i...
Symptoms of KM Diffusion Challenges<br />No internal learning communities<br />Lack of psychological safety<br />Lack of w...
KM and Future Planning<br />Where are we going? What are we here for?<br />People need awareness of the whole: in what dir...
Sustainability of a KM Endeavor<br />There are three fundamental processes that sustain profound changes such as the intro...
Sustainability of a KM Endeavor<br />For significant change to lead to sustainability, hierarchical control must be put as...
KM Software Tools<br />Globalserve <br />Knowcorp <br />Hyperknowledge <br />MicroStrategy <br />The Molloy Group <br />Kn...
Knowledge Management?<br />The essence of knowledge management is understanding and valuing intangible assets over tangibl...
Commentary<br />  Confusion >>>>> Disappointment >>>> and Concern over Knowledge Management <br />
Acknowledgements<br />David A. Nadler<br />Rick Mullin<br />Ellen M. Lapp<br />Thomas Stewart<br />Peter Feltham<br />Howa...
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Knowledge management-competitive-advantage

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Knowledge management-competitive-advantage

  1. 1. Knowledge Management<br />
  2. 2. Knowledge Management<br />Definitions<br />Do you really need KM?<br />Do you need a CKO?<br />What’s the strategy?<br />Types of knowledge management systems<br />Organizational changes to expect<br />KM software tools<br />
  3. 3. Two Kinds of Knowledge<br /> Knowledge is intangible, dynamic, and difficult to measure, but without it no organization can survive.<br />Tacit: or unarticulated knowledge is more personal, experiential, context specific, and hard to formalize; is difficult to communicate or share with others; and is generally in the heads of individuals and teams.<br />Explicit: explicit knowledge can easily be written down and codified.<br />
  4. 4. Knowledge Management<br /> The move from an industrially-based economy to a knowledge or information-based one in the 21st Century demands a top-notch knowledge management system to secure a competitive edge and a capacity for learning. <br />
  5. 5. Knowledge Management<br />The new source of wealth is knowledge, and not labor, land, or financial capital. It is the intangible, intellectual assets that must be managed. <br />The key challenge of the knowledge-based economy is to foster innovation.<br />
  6. 6. The Knowledge Economy<br /> The move from an industrially-based economy to a knowledge or information-based one in the 21st Century demands a top-notch knowledge management system to secure a competitive edge and a capacity for learning. <br />
  7. 7. The Knowledge Economy<br />The new source of wealth is knowledge, and not labor, land, or financial capital. It is the intangible, intellectual assets that must be managed. <br />The key challenge of the knowledge-based economy is to foster innovation.<br />
  8. 8. The Knowledge Economy<br /> For several decades the world's best-known forecasters of societal change have predicted the emergence of a new economy in which brainpower, not machine power, is the critical resource. But the future has already turned into the present, and the era of knowledge has arrived.<br /> --"The Learning Organization," Economist Intelligence Unit<br />
  9. 9. The Knowledge Economy<br /> The knowledge economy rests on three pillars:<br />The role that knowledge plays in transactions: it is what is being bought and sold; both the raw materials and the finished goods <br />The concurrent rise in importance of knowledge assets, which transform and add value to knowledge products<br />The emergence of ways to manage these materials and assets, or KM<br />
  10. 10. Definitions<br />Designing and installing techniques and processes to create, protect, and use known knowledge.<br />Designing and creating environments and activities to discover and release knowledge that is not known, or tacit knowledge. <br />Articulating the purpose and nature of managing knowledge as a resource and embodying it in other initiatives and programs.<br />
  11. 11. Do You Really Need KM?<br />Competitive success will be based on how strategically intellectual capital is managed<br />Capturing the knowledge residing in the minds of employees so that it can be easily shared across the enterprise<br />Leveraging organizational knowledge is emerging as the solution to an increasingly fragmented and globally-dispersed workplace<br />
  12. 12. Do You Really Need KM?<br />If your department wants to stop constantly reengineering and downsizing: talented people are assets to be developed for a global 21st Century<br />If you are interested in the Knowledge Grid<br />If you understand that reuse of knowledge saves work, reduces communication costs, and allows a company to take on more projects<br />
  13. 13. Organizational Knowledge: Why Is It Important?<br />Knowledge can be embedded in processes, products, systems, and controls <br />Knowledge can be accessed as it is needed from sources inside or outside the firm<br />It is versatile and can be transferred formally, through training, or informally, by way of workplace socialization <br />It is the essence of the competitive edge!<br />
  14. 14. Does a KM System Need a Chief Knowledge Officer?<br />Only if your organization is serious about implementing a knowledge management program<br />Economic realities and and competitive edge factors play a large role<br />
  15. 15. What’s the Strategy?<br /> There are two very different knowledge management strategies: <br />Codification Strategy<br />Personalization Strategy<br />
  16. 16. Knowledge Management Types<br />Competency Management <br />Knowledge Sharing<br />Competitive Knowledge Management<br />
  17. 17. For Successful Managing of Knowledge<br /> Focus on five tasks: <br />Generating knowledge<br />Accessing knowledge<br />Representing and embedding knowledge<br />Facilitating knowledge<br />Transferring knowledge<br /> It is a process of instilling the culture and helping people find ways to share and utilize their collective knowledge.<br />
  18. 18. Knowledge Management Enablers<br />Leadership<br />Knowledge champions, such as CKOs<br />Culture<br />Access<br />Technology<br />Learning Culture<br />
  19. 19. More on the Importance of Corporate Culture<br />Changing the culture is imperative. <br />To create a climate in which employees volunteer their creativity and expertise, managers need to look beyond the traditional tools at their disposal: finding ways to build trust and develop fair process.<br />That means getting the gatekeepers to facilitate the flow of information rather than hoard it.<br />And offering rewards and incentives.<br />
  20. 20. The Technological Divide<br />Generating organizational knowledge invariably means converting the tacit knowledge of the individual into explicit knowledge accessible by all. Information technology is most effective when it enables this social process. <br />Companies must think through their technological systems. <br />Technology such as Intranets and advanced collaborative software have made Knowledge Management possible.<br />
  21. 21. Organizational Changes<br />Lines between departments and operating divisions blur<br />Knowledge management efforts can completely collapse boundaries<br />A knowledge management system cannot work through hierarchies<br />Individual and team learning processes must become the true driver of organizational learning <br />
  22. 22. Why KM? What’s the Big Deal?<br />By instituting a learning organization (KM-intensive), there is an increase in employee satisfaction due to greater personal development and empowerment. <br />Keeps your employees longer and thereby, reduces the loss of intellectual capital from people leaving the company.<br />Saves money by not reinventing the wheel for each new project.<br />
  23. 23. Why KM? What’s the Big Deal?<br />Reduces costs by decreasing and achieving economies of scale in obtaining information from external providers.<br />Increases productivity by making knowledge available more quickly and easily.<br />Provides workers with a more democratic place to work by allowing everyone access to knowledge.<br />
  24. 24. Why KM? What’s the Big Deal?<br />Learning faster with KM<br />Learning faster to stay competitive<br />KM software and technological infrastructures allow for global access to an organization’s knowledge, at a keystroke<br />
  25. 25. In Successful KM Programs<br />Information is widely disseminated throughout the organization. Wherever it is needed, it is accessible. <br />Accessible at a fast rate of speed.<br />Virtual communities of practice share what is known in a global fashion, independent of time zones and other geographic limitations. <br />Business boundaries are broad, and often virtual in nature.<br />Collaboration to support continuous innovation and new knowledge creation.<br />
  26. 26. Symptoms of KM Diffusion Challenges<br />No internal learning communities<br />Lack of psychological safety<br />Lack of workplace trust<br />Arrogance of people who believe they know everything, so why try?<br />Lack of communication within an organization made evident by continually reinventing the same wheel<br />Negativity and unrealistic expectations<br />
  27. 27. KM and Future Planning<br />Where are we going? What are we here for?<br />People need awareness of the whole: in what direction is the organization going?<br />To have a goal to reach in the future can provide great incentive for a KM initiative.<br />Effective leveraging lies within an organization’s capacity for rethinking and recreating. Scenario thinking can help us to see the blind spots, and help to create the future we want.<br />
  28. 28. Sustainability of a KM Endeavor<br />There are three fundamental processes that sustain profound changes such as the introduction of a KM system:<br />developing networks of committed people<br />improving business results<br />enhancing personal results<br />To achieve sustainability, there must be a focus on learning, and learning how to harness the learning capabilities that lead to innovation. <br />
  29. 29. Sustainability of a KM Endeavor<br />For significant change to lead to sustainability, hierarchical control must be put aside. <br />The emergence and development of informal networks must be supported so that people can share their tacit knowledge and help one another. <br />Managers need to surrender control.<br />And mental models need to be examined.<br />
  30. 30. KM Software Tools<br />Globalserve <br />Knowcorp <br />Hyperknowledge <br />MicroStrategy <br />The Molloy Group <br />KnowledgeX Inc. <br />WebFarming.com<br />Softlab Enabling Tools<br />Imagination <br />Excalibur Technologies<br />Imaging Solutions <br />Grapevine Technologies <br />Intraspect Software<br /> Milagro: The Power of Imagination<br />
  31. 31. Knowledge Management?<br />The essence of knowledge management is understanding and valuing intangible assets over tangible<br />Understanding that human and intellectual capital are the greatest resources<br />Managing the skills and competencies that lie within an organization, and allowing them to blossom<br />Allowing people to be the best that they can be; optimizing performance<br />
  32. 32. Commentary<br /> Confusion >>>>> Disappointment >>>> and Concern over Knowledge Management <br />
  33. 33. Acknowledgements<br />David A. Nadler<br />Rick Mullin<br />Ellen M. Lapp<br />Thomas Stewart<br />Peter Feltham<br />Howard Rheingold<br />Nick Bontis <br />Morten T. Hansen<br />Jim Bair<br />Henry Mintzberg<br />James Cortada<br />Peter Senge<br />Art Kleiner<br />Blaise Zerega<br />Charlotte Roberts<br />Richard Ross<br />George Roth<br />Bryan Smith<br />James Brian Quinn<br /> William Truran<br />J Michael Pemberton<br />Sarah Cliffe<br />
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