• Like
Complaint management
Upcoming SlideShare
Loading in...5
×

Complaint management

  • 549 views
Uploaded on

 

More in: Business , Technology
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
549
On Slideshare
0
From Embeds
0
Number of Embeds
1

Actions

Shares
Downloads
8
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. Akwa Hermann MCVPX Interns & Exchange Complaint Management
  • 2. Understanding the exchange programme Policy(XPP) and Complaint management
  • 3. *AIESEC is Our Company *Exchange is Our Product *TNs,Eps,Interns are Our costumers,lets make thier complains our priority
  • 4.
    • X P P
    • The exchange program policies is a document
    • That shows the directions to be followed in the course of our exchange transactions
    • Structure:
    New Structure EP Document TN Organization Document Sending Entity Document Hosting Entity Document MC/ AI Document International Control Board Document
  • 5.
    • Match Break Policy
    • An intern can break a match Under the following conditions;
    • a)Intern Job is Completely different from the TN form
    • b)Racial Discrimination
    • c)Sexually Harassed
    • d)The organisation does’nt provide any benefit as per the TN form
    • e)When an organisation does'nt pay the intern for 2 months
    • f)Immigration laws in host country forbids the intern
  • 6.
    • Sanctions
    • *Incase of (a) the host LC should provide a new internship within 20% of the internship duration but not more than 1 month.
    • -The host LC has the right to make 3 propositions to the intern that is similar to the interns profile
    • *Incase of (d) The intern has the right of his living expenses
    • -the intern has to be paid the minimum AIESEC Salary in the host country.
    • *Incase of (e) the intern Will claim accrued Salary for 2 months
    • *Incase of (f) the intern has the right to claim full travel expenses from host country and other expenses
  • 7.
    • Complaint Resolution procedures
    • Internal level
    • 1)Inform LC and TN organisation to solve it privately
    • Local Level
    • 2)If step 1 fails the intern will send the information to the sending LC and the sending LC sends a mail to the host LC
    • National Level
    • 3)If step 2 fails,the sending LC should inform the MCs
    • 4)If the parties involve do not solve the problem in 2 weeks then the case is brought to the ICB
  • 8.
    • Tips
    • - All your transactions with interns should be written
    • Fire a complaint immediately you find an intern is breaking the policies
    • Master your XPP
    • Keep Professional relation with interns
  • 9.
    • THANK YOU!!!