A Courteous Stand

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A Courteous Stand

  1. 1. SOFT SKILLS <ul><li>A COURTEOUS STAND </li></ul>
  2. 2. MORALS AND MORAL <ul><li>Never compromise on quality. </li></ul><ul><li>Never stoop to sub-standards. </li></ul><ul><li>Always maintain punctuality and answerability. </li></ul><ul><li>You are capable and worth more than you can imagine and something better always. </li></ul><ul><li>Starred sensibilities especially because of over-specialization. </li></ul>
  3. 3. COURTESIES: <ul><li>Courtesy- oil for wheels of human contact. Retains its lubricating quality. Making others happy makes you happier. Courtesy simply consists of “treating others just the way you love to be treated yourself”. </li></ul><ul><li>Tolerance is courtesy, this leads to harmony. (You can catch more flies with a spoonful of honey than with a barrel of vinegar).Selfishness, more than ignorance is the cause for the falling standards of courtesy. </li></ul><ul><li>Extend courtesy not only to customers, colleagues and strangers, include family. Do not get away with “I’ve had a hard day today”, (result- fewer breakages). </li></ul>
  4. 4. E-MAIL ETIQUETTE <ul><li>Watch your words! Be concise and to the point. </li></ul><ul><li>Nothing is private, many software programs and on-line services can access email messages on the hard drive. Before you click on “send,” consider what may happen if the message is read by someone else -- like the boss. </li></ul><ul><li>Keep attachments to a minimum. Consider faxing larger documents. </li></ul><ul><li>CC or Not To CC? Just like a regular memo, you may want to send copies of your e-mail to others, but most likely, does the other persons need it? </li></ul><ul><li>Always have a subject line to help categorize your message for viewing, as most professionals get multiple e-mail messages in one day. If your e-mail requires immediate attention, your subject line can convey this urgency.                         </li></ul>
  5. 5. E-MAIL ETIQUETTE <ul><li>Don’t “flame” people. If you use antagonistic words or critical comments, known as “flames” in cyber-speak, it can hurt people and cause awkward situations. </li></ul><ul><li>E-mail is not the place to make negative comments. </li></ul><ul><li>E-mails are just like voice mail /any other message. If a client/ customer e-mails to you, respond within 24 hours.  </li></ul><ul><li>Be Business etiquette savvy, for the new century will transcend the basics of everyday manners. There are many specific areas of workplace-related technology that professionals need to master, including: voice mail, cell phones, e-mail, and picture phones or VTCs, or teleconferencing.   </li></ul>
  6. 6. TEAM LEADER AND ITS RESPONSIBILITIES: <ul><li>Ready to take responsibility for all aspects of the presentation/project and be an overseer of sorts ? </li></ul><ul><li>Are you in a position to develop and implement the proper strategy and preparation ? </li></ul><ul><li>Are you a SME -- subject matter expert ? </li></ul><ul><li>Are you organized and dedicated to seeing the presentation to its successful conclusion, and are you aware of a potential pitfall – delegating parts too soon ? </li></ul><ul><li>Can you work on entire presentation/project/ assignment & decide your POA if someone in the team stands you up ? </li></ul><ul><li>Do you know your PAL- Purpose, Audience & Logistics ? </li></ul><ul><li>Many Business opportunities have been lost when the team presentation/ project was poorly orchestrated and delivered. The client reaction is, “If they can’t coordinate a team presentation, how can they coordinate the work we need to have done?” </li></ul>
  7. 7. Meeting manners: <ul><li>Make sure the equipment works and that there is backup if something goes wrong. </li></ul><ul><li>No sidebar conversation. </li></ul><ul><li>Be prepared – have the right solutions and alternatives or products at hand, know your client’s preferences and what worked on before and how. </li></ul><ul><li>Turn off cell phones or on vibrate or silent. Never move out of meetings to take cell calls. Call back later. </li></ul><ul><li>Proper prior post preparation and practice prevents poor performance. </li></ul><ul><li>Reverting to client after assignment completion is healthy working and a must. </li></ul><ul><li>Don’t forget that the post visit / communication is part of the appointment – it’s your opportunity to get feedback about the service performed. </li></ul>
  8. 8. HANDLE BUSINESS WITH TACT   <ul><li>Well prepared is well faced. </li></ul><ul><li>Truth, brevity and full knowledge of expectations. </li></ul><ul><li>Paraphrase the question before answering it. This clarifies it in your mind and to make sure you understand the question. </li></ul><ul><li>Poor individual interpersonal skills results in losses, due to no prior and proper planning, preparation and practice which prevents good fruitful performance. </li></ul><ul><li>Eac h member of the presentation team needs to create his or her own snappy transitions. There needs to be a common thread to all presentations, so when one ends, the next begins logically, following a similar line of thought as the previous speech. </li></ul>
  9. 9. HANDLE BUSINESS WITH TACT <ul><li>The user-friendly final draft should be in outline form on note paper, minimal 18 point boldface. Highlight the must know, should know and could know materials in different colors. </li></ul><ul><li>If the team’s purpose is to inform the audience, then it needs to provide new and useful information. </li></ul><ul><li>If, however, the group’s goal is to persuade people, then it needs to make audience members believe in the message or call participants to action. </li></ul><ul><li>The team leader needs to get answers to many questions: Who is in the audience? Are audience members colleagues or prospective clients? Why are they there? What are their demographics (Where are they from? How old are they?). What is their attitude toward your objective? What knowledge do they have and do they need?   </li></ul>
  10. 10. EMPLOYABILITY ENHANCEMENT- WORK HABITS:   <ul><li>COMMIT FULLY TO YOUR JOB & ACCEPT CHANGE, ACCOUNTABILITY, AMBIGUITY AND UNCERTAINTY </li></ul><ul><li>SPEED UP WORKING PACE & ACCURACY </li></ul><ul><li>BEHAVE LIKE YOU ARE IN BUSINESS FOR YOURSELF AND STAY IN SCHOOL </li></ul><ul><li>ADD VALUE TO YOUR WORKPLACE AND SEE YOURSELF AS A SERVICE CENTRE </li></ul><ul><li>MANAGE YOUR OWN MORALE AND BE A FIXER, NOT A FINGER POINTER </li></ul><ul><li>OFFICIAL DISCUSSIONS/ GRIEVANCES/ GROUSES MUST HAVE PROPER FORUMS AND THE CONCERNED PERSONNEL ONLY. EVERYTHING HAS A TIME AND PLACE. </li></ul><ul><li>WORK AND BEHAVE AS IF THIS IS YOUR INVESTMENT. </li></ul><ul><li>CAUSAL AND INFORMAL DOES NOT MEAN YOU HAVE TO RIGHT TO INCONVENIENCE OTHERS. </li></ul><ul><li>DELAYS (PUNCTUALITY) AND REQUESTS FOR ABSENCE SHOULD BE GIVEN PRIORITY AND DUE CONSIDERATION (FORETHOUGHT) </li></ul>

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