Usability Testing TypesWednesday, February 8, 12
Remember our                             core terms:Wednesday, February 8, 12
Wednesday, February 8, 12
• EfficiencyWednesday, February 8, 12
• Efficiency                    • LearnabilityWednesday, February 8, 12
• Efficiency                    • Learnability                    • SatisfactionWednesday, February 8, 12
• Efficiency                    • Learnability                    • Satisfaction                    • Effectiveness (R&C) /...
• Efficiency                    • Learnability                    • Satisfaction                    • Effectiveness (R&C) /...
• Efficiency                    • Learnability                    • Satisfaction                    • Effectiveness (R&C) /...
accessibilityWednesday, February 8, 12
“making products usable                by people who have                disabilities.”                                   ...
Wednesday, February 8, 12
Wednesday, February 8, 12
Wednesday, February 8, 12
Wednesday, February 8, 12
Wednesday, February 8, 12
Usability isWednesday, February 8, 12
the absence of frustration.Wednesday, February 8, 12
Let’s talk testing.Wednesday, February 8, 12
Bailey’s Human                            Performance ModelWednesday, February 8, 12
•       the human                    • the context                    • the activityWednesday, February 8, 12
user-centered designWednesday, February 8, 12
“UCD is the techniques, processes, methods, and                procedures for designing usable products and systems...    ...
How do we figure                               this out?Wednesday, February 8, 12
In a perfect world, you                         start from the                           beginning.Wednesday, February 8, 12
We are not working in                     perfect worlds.Wednesday, February 8, 12
Wednesday, February 8, 12
Wednesday, February 8, 12
$74,000 - $105,000Wednesday, February 8, 12
Wednesday, February 8, 12
Instead, we’re going                                  to DIY.Wednesday, February 8, 12
Wednesday, February 8, 12
Band on every street corner.                A ‘zine in every bar.Wednesday, February 8, 12
A usability specialist in every workplace.Wednesday, February 8, 12
quick & dirty                            experiments.Wednesday, February 8, 12
Wednesday, February 8, 12
experientialWednesday, February 8, 12
human subjectsWednesday, February 8, 12
our job is toWednesday, February 8, 12
develop:                  	 - research questions                  	 - test objectivesWednesday, February 8, 12
Representative sample                          of usersWednesday, February 8, 12
Representation of                              actual work                             environments.Wednesday, February 8,...
Observation of                              end usersWednesday, February 8, 12
InterviewingWednesday, February 8, 12
Collection of                         performance and                       preference measures.Wednesday, February 8, 12
Recommendation of                              improvements.Wednesday, February 8, 12
Study TypesWednesday, February 8, 12
iterative designWednesday, February 8, 12
Exploratory/FormativeWednesday, February 8, 12
Wednesday, February 8, 12
Not how well. (Yet.)                                   Why.Wednesday, February 8, 12
ExploratoryWednesday, February 8, 12
Assessment /                             SummativeWednesday, February 8, 12
now we’re into                            how well. Sort of.Wednesday, February 8, 12
Validation / VerificationWednesday, February 8, 12
ComparisonsWednesday, February 8, 12
Testing EnvironmentsWednesday, February 8, 12
Lab                            Onsite                            Mobile                            RemoteWednesday, Februa...
user comfortWednesday, February 8, 12
observer locationWednesday, February 8, 12
recording movement?                      recording sound?                   recording expressions?Wednesday, February 8, 12
Wednesday, February 8, 12
or,Wednesday, February 8, 12
Wednesday, February 8, 12
honest                                fair                            responsibleWednesday, February 8, 12
informed                             consentWednesday, February 8, 12
confidentialityWednesday, February 8, 12
manipulation of dataWednesday, February 8, 12
validity / reliabilityWednesday, February 8, 12
- techniques / methods                - researcher’s stance                - assumptionsWednesday, February 8, 12
human subjectsWednesday, February 8, 12
human subjectsWednesday, February 8, 12
relationship with                                audienceWednesday, February 8, 12
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Usability: Test Types & Ethics

  1. 1. Usability Testing TypesWednesday, February 8, 12
  2. 2. Remember our core terms:Wednesday, February 8, 12
  3. 3. Wednesday, February 8, 12
  4. 4. • EfficiencyWednesday, February 8, 12
  5. 5. • Efficiency • LearnabilityWednesday, February 8, 12
  6. 6. • Efficiency • Learnability • SatisfactionWednesday, February 8, 12
  7. 7. • Efficiency • Learnability • Satisfaction • Effectiveness (R&C) / Errors (N)Wednesday, February 8, 12
  8. 8. • Efficiency • Learnability • Satisfaction • Effectiveness (R&C) / Errors (N) • Memorability (N)Wednesday, February 8, 12
  9. 9. • Efficiency • Learnability • Satisfaction • Effectiveness (R&C) / Errors (N) • Memorability (N) • Accessibility (R&C)Wednesday, February 8, 12
  10. 10. accessibilityWednesday, February 8, 12
  11. 11. “making products usable by people who have disabilities.” (R&C 5)Wednesday, February 8, 12
  12. 12. Wednesday, February 8, 12
  13. 13. Wednesday, February 8, 12
  14. 14. Wednesday, February 8, 12
  15. 15. Wednesday, February 8, 12
  16. 16. Wednesday, February 8, 12
  17. 17. Usability isWednesday, February 8, 12
  18. 18. the absence of frustration.Wednesday, February 8, 12
  19. 19. Let’s talk testing.Wednesday, February 8, 12
  20. 20. Bailey’s Human Performance ModelWednesday, February 8, 12
  21. 21. • the human • the context • the activityWednesday, February 8, 12
  22. 22. user-centered designWednesday, February 8, 12
  23. 23. “UCD is the techniques, processes, methods, and procedures for designing usable products and systems... It is the philosophy that places the user at the center of the process.”Wednesday, February 8, 12
  24. 24. How do we figure this out?Wednesday, February 8, 12
  25. 25. In a perfect world, you start from the beginning.Wednesday, February 8, 12
  26. 26. We are not working in perfect worlds.Wednesday, February 8, 12
  27. 27. Wednesday, February 8, 12
  28. 28. Wednesday, February 8, 12
  29. 29. $74,000 - $105,000Wednesday, February 8, 12
  30. 30. Wednesday, February 8, 12
  31. 31. Instead, we’re going to DIY.Wednesday, February 8, 12
  32. 32. Wednesday, February 8, 12
  33. 33. Band on every street corner. A ‘zine in every bar.Wednesday, February 8, 12
  34. 34. A usability specialist in every workplace.Wednesday, February 8, 12
  35. 35. quick & dirty experiments.Wednesday, February 8, 12
  36. 36. Wednesday, February 8, 12
  37. 37. experientialWednesday, February 8, 12
  38. 38. human subjectsWednesday, February 8, 12
  39. 39. our job is toWednesday, February 8, 12
  40. 40. develop: - research questions - test objectivesWednesday, February 8, 12
  41. 41. Representative sample of usersWednesday, February 8, 12
  42. 42. Representation of actual work environments.Wednesday, February 8, 12
  43. 43. Observation of end usersWednesday, February 8, 12
  44. 44. InterviewingWednesday, February 8, 12
  45. 45. Collection of performance and preference measures.Wednesday, February 8, 12
  46. 46. Recommendation of improvements.Wednesday, February 8, 12
  47. 47. Study TypesWednesday, February 8, 12
  48. 48. iterative designWednesday, February 8, 12
  49. 49. Exploratory/FormativeWednesday, February 8, 12
  50. 50. Wednesday, February 8, 12
  51. 51. Not how well. (Yet.) Why.Wednesday, February 8, 12
  52. 52. ExploratoryWednesday, February 8, 12
  53. 53. Assessment / SummativeWednesday, February 8, 12
  54. 54. now we’re into how well. Sort of.Wednesday, February 8, 12
  55. 55. Validation / VerificationWednesday, February 8, 12
  56. 56. ComparisonsWednesday, February 8, 12
  57. 57. Testing EnvironmentsWednesday, February 8, 12
  58. 58. Lab Onsite Mobile RemoteWednesday, February 8, 12
  59. 59. user comfortWednesday, February 8, 12
  60. 60. observer locationWednesday, February 8, 12
  61. 61. recording movement? recording sound? recording expressions?Wednesday, February 8, 12
  62. 62. Wednesday, February 8, 12
  63. 63. or,Wednesday, February 8, 12
  64. 64. Wednesday, February 8, 12
  65. 65. honest fair responsibleWednesday, February 8, 12
  66. 66. informed consentWednesday, February 8, 12
  67. 67. confidentialityWednesday, February 8, 12
  68. 68. manipulation of dataWednesday, February 8, 12
  69. 69. validity / reliabilityWednesday, February 8, 12
  70. 70. - techniques / methods - researcher’s stance - assumptionsWednesday, February 8, 12
  71. 71. human subjectsWednesday, February 8, 12
  72. 72. human subjectsWednesday, February 8, 12
  73. 73. relationship with audienceWednesday, February 8, 12

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