Class Project Wcu Bba26

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Class Project Wcu Bba26

  1. 1. Class Project WCU BBA26 Yohan Jaya Dinata Balanced Score Card for Hanz Cafe
  2. 2. Hanz Cafe
  3. 3. The Strategy Map
  4. 4. Vision
  5. 5. Values
  6. 6. Policies
  7. 7. Drill Down Perspective Financial
  8. 8. Drill Down Perspective Customer
  9. 9. Drill Down Perspective Internal Business & Process
  10. 10. Drill Down Perspective Learning & Growth
  11. 11. Drill Down Objective Increase Profit
  12. 12. Drill Down Objective Increase Customer Satisfaction
  13. 13. Drill Down Objective Enchance Food Quality
  14. 14. Drill Down Objective Deliver Responsive Service
  15. 15. Drill Down Objective Enchance Employee Skills
  16. 16. Spare 1 First Spare 1
  17. 17. First Spare 1 Second Spare 1
  18. 18. Spare 2 First Spare 2
  19. 19. Spare 2 Second Spare 2
  20. 20. Measure ( First Measurement Method )
  21. 21. Measure ( Second Measurement Method )
  22. 22. Score ( First Measured Score )
  23. 23. Score ( Second Measured Score )
  24. 24. Period 1/03/2005 - 1/04/2005
  25. 25. Period 11/03/2005 – 1/05/2005
  26. 26. Hanz Café Denpasar Office
  27. 27. Pemilik Cafe
  28. 28. Financial Department
  29. 29. General Manager
  30. 30. Wakil General Manager
  31. 31. Customer Department
  32. 32. HRD Manager
  33. 33. Customer Service
  34. 34. Food Department
  35. 35. Kepala Juru Masak
  36. 36. Koki
  37. 37. Internal Department
  38. 38. Manager Cafe
  39. 39. Pelayan Cafe
  40. 40. Spare 1 Database
  41. 41. Spare 2 Database
  42. 42. Measure Database
  43. 43. Score Database
  44. 44. Period Database

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