Challenges Faced & Lessons Learned Conducting Cleveland Clinic's First UX Study: a quantitative open card sort analysis | NEOUPA April 25, 2012
by Kaitlan Chu, User Experience (UX) Strategist at Cleveland Clinic on Apr 25, 2012
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Presented to Northeast Ohio Usability Professionals' Association (NEOUPA) on Wednesday, April 25, 2012 at Cleveland Clinic. ...
Presented to Northeast Ohio Usability Professionals' Association (NEOUPA) on Wednesday, April 25, 2012 at Cleveland Clinic.
Two main themes in the presentation:
1. Tailor UX study to get stakeholder buy-in, in the unique corporate culture of Cleveland Clinic.
2. We invented our own methods to extract insights from quantitative open card sort to establish corporate-wide standard sitemap.
First, the new methods contribute to determine navigation menu naming convention and cross-reference points.
Secondly, I'd like to propose the UX & HCI community to include "Cell Plot Analysis" as a new statistical analysis when analyzing quantitative open card sorts.
I have not seen any of the above mentioned in prior literature before.
The next appearance of this presentation will be UPA's International Conference in June 2012.
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