Concept of ISO

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Concept of ISO

  1. 1. CONCEPT OF ISO Concept of ISO Relation with Quality Control
  2. 2. INTRODUCTION  Formulated by International Standards Organization (founded in 1946 in Geneva, Switzerland).  The first standards were issued in 1987.  The current version of the standard is known as the ISO 9000 series.  The three standards of ISO 9000 are:  ISO 9000:2000 Quality. Management System- Fundamentals andVocabulary  ISO 9001:2000 Quality Management System-Requirements  ISO 9004:2000 Quality Management System-Guidelines for Performance Improvement
  3. 3. • ISO:9000 series standards call for integration of all activities which have a direct or indirect effect on the quality of a product or services. • It defines the basic concepts and specifies the procedure and criteria to ensure that the outgoing product meets the customer’s requirements. • The quality standards are designed to be user-friendly. • There is no compulsion to get ISO:9000 certification. • ISO:9000 series standards tells the suppliers and manufactures what is required of quality oriented working system.
  4. 4. • Management • Responsibility • Quality system • Contract Review • Design Control • Document Control • Purchasing • Purchaser’s Supplied Products • Product Identification and Traceability • Process Control • Inspection and testing • Inspection
  5. 5. • Measuring and Testing Department • Inspection and Test Status • Non-Conformity Control • Corrective Actions • Handling • Storage • Packing and Delivery • Quality Records • Internal Quality audits • Training • Services and Statistical techniques
  6. 6. Benefits of ISO:9000 The ISO certification by a company is a source of motivation. It reduces the need for inspection by the buyers. It is internationally accepted series of quality standards. It helps in achieving consistency, economy and cost effectiveness. It increases customers confidence.
  7. 7. Drawbacks of ISO:9000 It is not foolproof or hall mark of quality It increases involvement of Government It needs lot of internal audits It causes over certification It adds cost but not value
  8. 8. • Refers to the process of striving to produce a perfect product. • Requires a series of measures requiring an organized effort. • Prevent or eliminate errors at every stage in the production. CONCEPTOFQUALITYCONTROL
  9. 9. QualityManagementPrinciplesof ISO:9000 •Customer Focus •Leadership - A CommitmentTo Quality ByThe Leaders OfThe Organization. •Involvement Of People - Everyone InThe Organization HavingA PartTo Play. •Making SureThatThose Processes Which Create Quality Are Identified. •Continual Improvement OfThe System.
  10. 10. Pursuit of excellence through constant, never ending improvement by all the employees in an organization.
  11. 11. Links between ISO:9000 andTQM  In the context of philosophy of TQM, International Organization for Standards (ISO) has made a comprehensive and integrated approach to achieveTQM.  ISO:9000 series lay down guidelines, codes, standards and specifications to evolve TQM system, necessary to manufacture quality products ensuring cost effectiveness and customer satisfaction
  12. 12.  ISO system is thus a component of TQM aiming at continuous improvement.  International Organization for Standards (ISO) has published a series of standardized documents called ISO-9000 series in the year 1987.  ISO-9000 Standards on quality provide a sound basis forTQM.  Strict compliance with ISO leads toTQM. Links between ISO:9000 andTQM
  13. 13. COMMETMENT OF TOP MANAGEMENT QUALITY TOOLS & TECHNIQUES ISO:9000 TQM TEAMWORK

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