Who is affected, what industries……and why….emergency services (EMS, police, fire), healthcare, police, education, CASA…
Promoting value, equality, respect, and diversityRecognizing people are differentDecreasing discrimination, racism, stereotypingMost important-understanding….
Self awareness recognizes ones own world views, assumptions, bias, values, needs and how they impact behavior. Willingness to self examine, challenge and change ones own values and beliefs
Self examination…..How can CASA help?
Cultural understandingMultiple perspectivesIntercultural communicationRelationship buildingFlexibility adaptabilityConflict resolutionThe ability to create and sustain welcomingWhat is your attitude when you are assigned a case? When you meet the children and family for the first time? When you walk into their home…..share experiences…….Cory….black as night, strong, held himself with pride, arrogance, and attitude-attitude against…me! Another case…beautiful petite strawberry blonde……
Think these babes are “open-minded?”
Allow extra timeClarify understandingLearn to pronounce namesUse short sentencesOne concept at a timeAvoid jargonEncourage questions
Intimate space-very private up to 1.5 feetPersonal space-space around self-bubble 1.5-4 feetTerritorial space-area individuals claim, defend when encroached uponSocial-4-12 feetPublic-12 feet and beyond
1. Further develop specific knowledge and skill toincrease ability to provide services to diverseindividuals, groups, and communities2. Influence feelings, values, beliefs, and attitudes ofourselves and of others3. Improve awareness, behavior, and understanding
Awareness: consciousness of our ownreactions to diversityAttitude: consciousness of our ownemotions, thoughts, beliefs, feelings andperceptionsKnowledge: consciousness of our owneducation and willingness for continuousgrowth and developmentSkill: consciousness of our ability toaffectively connect, respond, and interact
Acknowledging cultural uncertaintyLook through a cultural lens of others
Cultural UnderstandingMultiple PerspectivesIntercultural CommunicationRelationship BuildingFlexibilityAdaptabilityConflict Resolution
Seeking out various world views, educating, learninggrowing, and discovering
Concepts of Honor, Shame, RevengeReligious BeliefsCustomary Norms of BehaviorRelationship between Norms and ValuesSource of Identity: Collective vs. IndividualSocial Importance of Private SpaceGender Norms w/ Types of WorkSocial Status: Types of workConcept of FamilyMeans of Building TrustConflict Resolution MechanismsSpecific Gestures and Symbols
Learning how to culturally assess through encountersby being humble and open minded.
Language: verbal, non-verbal, behaviors, silenceSpace: personal, territorial, social, publicTime orientation: view of times differsOthers: body language, eye contact, levels of pain,modesty, authority
Lack of KnowledgeLack of SkillsLack of UnderstandingLack of AcceptanceDeficiency of Attitudes or BehaviorsAssumptions
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