By: Rochele R. Ricardo
Knowledge, Systems, CommunicationExperience, Way of Life, SymbolsValues, Attitude, MotivesBeliefs, Patterns, ReligionRoles...
The ability to effectivelyunderstand, communicate, and interact withindividuals of differentcultures, backgrounds, experie...
Being aware that the beliefs, practices, habits, likes,dislikes, norms, customs, rituals, traditions,experiences, behavior...
Promote ValuePromote EqualityRespectEmbrace DifferencesDecrease Discrimination, Racism, StereotypingUnderstandingEmbrace D...
1. Further develop specific knowledge and skill toincrease ability to provide services to diverseindividuals, groups, and ...
Spanish AmericanAfrican AmericanAmerican IndianMuslimAsianEast IndiaMilitaryElderlyWorkEducation
Awareness: consciousness of our ownreactions to diversityAttitude: consciousness of our ownemotions, thoughts, beliefs, fe...
Appreciating and accepting differences
Acknowledging cultural uncertaintyLook through a cultural lens of others
Cultural UnderstandingMultiple PerspectivesIntercultural CommunicationRelationship BuildingFlexibilityAdaptabilityConflict...
Seeking out various world views, educating, learninggrowing, and discovering
Concepts of Honor, Shame, RevengeReligious BeliefsCustomary Norms of BehaviorRelationship between Norms and ValuesSource o...
Learning how to culturally assess through encountersby being humble and open minded.
Language: verbal, non-verbal, behaviors, silenceSpace: personal, territorial, social, publicTime orientation: view of time...
Lack of KnowledgeLack of SkillsLack of UnderstandingLack of AcceptanceDeficiency of Attitudes or BehaviorsAssumptions
Learn, grow, and discover
Learn, grow, and discover
Learn, grow, and discover
Learn, grow, and discover
Learn, grow, and discover
Learn, grow, and discover
Learn, grow, and discover
Learn, grow, and discover
Learn, grow, and discover
Learn, grow, and discover
Learn, grow, and discover
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Learn, grow, and discover

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  • How would you define culture?
  • How would you define “culture” competency??
  • Who is affected, what industries……and why….emergency services (EMS, police, fire), healthcare, police, education, CASA…
  • Promoting value, equality, respect, and diversityRecognizing people are differentDecreasing discrimination, racism, stereotypingMost important-understanding….
  • Illegal alienCriminalTerrorist
  • Self awareness recognizes ones own world views, assumptions, bias, values, needs and how they impact behavior. Willingness to self examine, challenge and change ones own values and beliefs
  • Self examination…..How can CASA help?
  • Cultural understandingMultiple perspectivesIntercultural communicationRelationship buildingFlexibility adaptabilityConflict resolutionThe ability to create and sustain welcomingWhat is your attitude when you are assigned a case? When you meet the children and family for the first time? When you walk into their home…..share experiences…….Cory….black as night, strong, held himself with pride, arrogance, and attitude-attitude against…me! Another case…beautiful petite strawberry blonde……
  • Think these babes are “open-minded?”
  • Allow extra timeClarify understandingLearn to pronounce namesUse short sentencesOne concept at a timeAvoid jargonEncourage questions
  • Intimate space-very private up to 1.5 feetPersonal space-space around self-bubble 1.5-4 feetTerritorial space-area individuals claim, defend when encroached uponSocial-4-12 feetPublic-12 feet and beyond
  • U.S.-Ok U.K.-OK Russia-Zero Japan-money Brazil-offensive
  • Can lack of knowledge be overcome?Can skills be taught?Will personal awareness and discipline help?
  • Observe dataSelective of factsMake meaning of facts-based on culture and experienceMake generalizations, draw conclusions, adopt beliefsTake action-based on beliefs
  • Connect with, respond to, effectively interact…rather than continuing to be a cultural mismatch, how will you bridge the gap?
  • No matter your color…………no matter your attire, or what hat you wear………inside we are all the same!
  • Learn, grow, and discover

    1. 1. By: Rochele R. Ricardo
    2. 2. Knowledge, Systems, CommunicationExperience, Way of Life, SymbolsValues, Attitude, MotivesBeliefs, Patterns, ReligionRoles, Concepts, Behavior and Skills
    3. 3. The ability to effectivelyunderstand, communicate, and interact withindividuals of differentcultures, backgrounds, experiences, and education.
    4. 4. Being aware that the beliefs, practices, habits, likes,dislikes, norms, customs, rituals, traditions,experiences, behaviors, and judgments make eachperson who they are.
    5. 5. Promote ValuePromote EqualityRespectEmbrace DifferencesDecrease Discrimination, Racism, StereotypingUnderstandingEmbrace Diversity
    6. 6. 1. Further develop specific knowledge and skill toincrease ability to provide services to diverseindividuals, groups, and communities2. Influence feelings, values, beliefs, and attitudes ofourselves and of others3. Improve awareness, behavior, and understanding
    7. 7. Spanish AmericanAfrican AmericanAmerican IndianMuslimAsianEast IndiaMilitaryElderlyWorkEducation
    8. 8. Awareness: consciousness of our ownreactions to diversityAttitude: consciousness of our ownemotions, thoughts, beliefs, feelings andperceptionsKnowledge: consciousness of our owneducation and willingness for continuousgrowth and developmentSkill: consciousness of our ability toaffectively connect, respond, and interact
    9. 9. Appreciating and accepting differences
    10. 10. Acknowledging cultural uncertaintyLook through a cultural lens of others
    11. 11. Cultural UnderstandingMultiple PerspectivesIntercultural CommunicationRelationship BuildingFlexibilityAdaptabilityConflict Resolution
    12. 12. Seeking out various world views, educating, learninggrowing, and discovering
    13. 13. Concepts of Honor, Shame, RevengeReligious BeliefsCustomary Norms of BehaviorRelationship between Norms and ValuesSource of Identity: Collective vs. IndividualSocial Importance of Private SpaceGender Norms w/ Types of WorkSocial Status: Types of workConcept of FamilyMeans of Building TrustConflict Resolution MechanismsSpecific Gestures and Symbols
    14. 14. Learning how to culturally assess through encountersby being humble and open minded.
    15. 15. Language: verbal, non-verbal, behaviors, silenceSpace: personal, territorial, social, publicTime orientation: view of times differsOthers: body language, eye contact, levels of pain,modesty, authority
    16. 16. Lack of KnowledgeLack of SkillsLack of UnderstandingLack of AcceptanceDeficiency of Attitudes or BehaviorsAssumptions
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