Kurt J. Nieser The District on Kernan, apt 914 B 3601 Kernan Blvd. S Jacksonville, FL 32224 Cell: (478) 442-6317 firstname.lastname@example.orgEDUCATION 2008 BA Degree, Honors, Georgia College and State University, Milledgeville GA 2005 Diploma, Mount De Sales Academy, Macon GAEMPLOYMENT 2010 Customer Care Unit(Cypress Property and Casualty/ Cypress Texas Lloyds ) • Responsible for familiarizing myself with the insurance claims process. • Responsible for familiarizing myself with the policies and procedures of Cypress Property and Casualty/Cypress Texas Lloyds. • Provide excellent customer service by calling all Cypress policyholders immediately following the report of a claim to educate them of the process, to answer any questions, and to inform them of when to expect a call and from whom. • Calls the policyholders agent and other involved parties to establish a clear communication between the insured, their agent, and the representatives. • Responsible for updating the database and ensuring that the most correct information is recorded. • Responsible for keeping an organized calender to keep a concise record of when to call policyholders and agents concerning the progress of the claim • Responsible for taking incoming calls from our policyholders and answering any questions they may have as well as transferring them to the appropriate party. • Responsible for gathering and reporting data for analysis to improve the efficiency and productivity of the Customer Care Departments
• Responsible for supporting the Claims Adjustment Department, the Marketing Department, Other Customer Care Representatives, and any other department requiring my expertise.2010 ING Aetna Annual Enrollment Department (Spherion) • - Responsible for familiarizing myself with health, vision, and other employee benefits in general and specifically as they are adapted to Aetnas benefits plan • -Receives calls from Aetna benefit participants and addresses their questions to the best of my ability and qualifications • -Transfers callers to the appropriate departments as needed • -Aid in enrolling customers by guiding them through the company website and providing them information concerning their elections.2010 State Farm Catastrophe Services CSA Department (Spherion) • -Responsible for locating appropriate documents such as SOLs, Estimates, Drafts, and other documents • -Ensures that all documents are free of errors, matched appropriately, and mailed off to the correct policyholders • adheres to special instructions regarding specific claims including overnight mail, faxing documents, and following paper instructions • receives calls from policyholders, claim representatives, adjusters, and contractors and addresses their needs to the best of my ability and found the appropriate party to transfer them to. • types messages from callers and sends them to the appropriate team managers • relays print message documents to the appropriate team members • ensures that all closing duties are taken care of including locking the personal mail cabinet, refilling the printers with paper, and gathered imaging and routing documents from the other departments. • sends messages to the appropriate team managers from the incoming voicemail. • ensures that void drafts are destroyed • uses software from state farm including the website, reflections, and workflow in order to accomplish these tasks • uploads incoming photographs to appropriate claim files • adds log notes to the claim file when appropriate.2008 Customer Service Phone Correspondent, GEICO Auto Insurance, Macon GA • Answers questions, educates Policy Holders on their insurance coverage, makes changes to policies, sells additional coverage, and does whatever it takes to please the customers.
• Averages 150 telephone calls concerning clients and claims a day. Resolves all Policy Holders requests and concerns in an efficient and upbeat manner. Handles each request and ensures each customer is satisfied on the first call. • Provides outstanding customer service. Deals with customers with great patience, uses problem-solving skills, and gathers information and makes decisions. Demonstrates an understanding and commitment to first call resolution. • Uses Microsoft Word and Outlook and prepares documents and correspondence. • Manages/prioritizes workload.2008 Counselor, Youth Center, Robins Air Force Base GA • Conducts and supervises appropriate programs, activities in a leadership capacity. Leads games and creates activities as planned. • Plans, implements and publicizes special events. Assists in the preparation of posters, bulletin boards and other means of advertisement. Ensures program information is available. • Assists Recreation Supervisor in the maintenance of records and completion of reports (i.e. Participation Usage Reports, time cards, incident/accident reports, etc.) as directed. Informs Supervisor of materials and supplies necessary to conduct programs. • Develops, maintains, and enforces the policies and area ground rules. Ensures the area is neat and free of health and safety hazards. Assists with room-set-ups (moving tables/chairs etc.). Cleans all program areas after completion of activities. • Maintains and inventories property and equipment. Conducts regular safety checks of the area, and reports problems that need to be corrected. Reports any accidents, incidents, or industrial injuries immediately to Supervisor. • Attends appropriate staff meetings, training sessions.2007 Engineer Research Assistant, MERC (Mercer Engineering ResearchCenter), Warner Robins GA • Compares data with source documents, re-enters data in verification format to detect errors. Transcribes Adobe PDF into Excel spreadsheets. Compiles, sorts, and verifies the accuracy of data before it is entered. Locates and corrects data entry errors; reports them to supervisors. Selects materials needed to complete work assignments. Stores completed documents in appropriate locations. • Manages document filing system. Files and maintains Technical Library. • Maintains logs of activities and completed work.
2006 Laborer, Bass Custom Landscaping, Warner Robins GA • Cares for established lawns. Mows and edges around flower beds and lawns. Plants seeds, bulbs, foliage, flowering plants, grass, ground covers, trees, and shrubs, and applies mulch for protection. Aerates, weeds, and removes thatch. Prunes and trims trees, shrubs, and hedges. Waters lawns, trees, and plants. Gathers and removes litter. • Maintains and repairs tools, equipment, and structures such as buildings, greenhouses, fences, and benches. Operates powered equipment such as mowers, tractors, twin-axle vehicles, chain-saws, electric clippers, sod cutters, and pruning saws. Operates hand tools such as shovels, rakes, pruning saws, saws, hedge, brush trimmers, and axes. Uses portable sprinkler systems, hoses, or watering cans. • Follows planned landscaping designs to determine where to lay sod, sow grass, or plant flowers and foliage. Trims and picks flowers, and cleans flower beds. Hauls or spreads topsoil and straw over seeded soil to hold soil in place. 2003 Boy Scout Troop 416, Warner Robins GA• Eagle Scout 2002- 2005 Rifle Range and First Aid Camp Counselor, Camp Woodruff - Atlanta Area Council BSA, Blairsville, GA• Teaches, assists and is a role model for younger scouts.• Riflery and First Aid Instructor. Provides quality firearm instruction and oversees safety on the range. Provides first aid instruction for merit badge qualification. SOFTWARE/SYSTEMS Proficient with Microsoft Windows XP, Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Office, Lexis, Nesix, Jstore, Galileo. References upon request.
REFERENCESTemeikio, 1(800) 841-9160, Supervisor, GEICO Auto Insurance, Macon GAMarvin Hawkins (478) 926-2110, Supervisor, Youth Center, Robins Air Force Base GAMrs. Mary Schleider, (478) 953-6800 , Engineer, MERC (Mercer Engineering ResearchCenter), Warner Robins GATony Bass, (478) 922-31008, Owner, Bass Custom Landscaping, Warner Robins GAMr. Michael Schleider, (478) 955 -6047 , Scout Master, Boy Scout Troop 416, WarnerRobins GAByron Jones, (770) 989-8820, Supervisor, Camp Woodruff - Atlanta Area Council BSA