Migration in Japan


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Migration test cases to adopt OpenOffice.org and a comparison as the OpenOffice.org product evolve.

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Migration in Japan

  1. 2. Migrations in Japan <ul><ul><li>Case studies and Movements </li></ul></ul>Yutaka Kachi (OSRI) Takamichi Akiyama
  2. 3. Self Introduction <ul><li>Yutaka Kachi [email_address] </li></ul><ul><li>2007 - Present Planner, investigator and document writer at Open Source Research Institute, Inc. (OSRI) </li></ul><ul><li>Accomplishments: Several guidebooks on various application software from OpenOffice.org to the desktop one for Japanese users </li></ul><ul><li>Within the OpenOffice.org community, helping users and writing documents. </li></ul><ul><li>Takamichi Akiyama [email_address] </li></ul><ul><li>Software Engineer with 16+ years experience in SunOS and Solaris </li></ul><ul><li>2007 - Present Self employed - Offering IT solutions with OpenOffice.org and StarSuite </li></ul><ul><li>2005 - 2006 Gooday, Inc. - OpenOffice.org </li></ul><ul><li>1999 - 2003 Sun Microsystems, Japan - I18n and l10n on OpenOffice.org 1.0 and StarSuite 6 1991 - 1999 Nippon Telegraph and Telephone Corporation (NTT) </li></ul>
  3. 4. Agenda <ul><li>The Reasons why migration has just started in Japan </li></ul><ul><li>Three migration cases we helped </li></ul><ul><ul><ul><li>A town hall with StarSuite on SunRay Solaris, OpenOffice.org on Windows servers and Windows PCs </li></ul></ul></ul><ul><ul><ul><li>A town hall with Linux PCs </li></ul></ul></ul><ul><ul><ul><li>A private company with OOo on Windows PCs </li></ul></ul></ul><ul><li>Movements in the government </li></ul>
  4. 5. The reasons why migration has just started in Japan
  5. 6. The reasons
  6. 7. The reasons <ul><li>OOo1.x </li></ul><ul><ul><li>Functionality </li></ul></ul><ul><ul><ul><li>Garbage characters </li></ul></ul></ul><ul><ul><ul><li>Crash with Japanese texts </li></ul></ul></ul><ul><ul><li>Interoperability </li></ul></ul><ul><ul><ul><li>Layout gets broken </li></ul></ul></ul><ul><ul><li>Similarity </li></ul></ul><ul><ul><ul><li>Different Use interface </li></ul></ul></ul><ul><li>OOo2.x </li></ul><ul><ul><li>Functionality </li></ul></ul><ul><ul><ul><li>Few garbage characters </li></ul></ul></ul><ul><ul><ul><li>Less crash </li></ul></ul></ul><ul><ul><li>Interoperability </li></ul></ul><ul><ul><ul><li>Improved </li></ul></ul></ul><ul><ul><li>Similarity </li></ul></ul><ul><ul><ul><li>achieved </li></ul></ul></ul>
  7. 8. Case 1 Taisho Town Hall StarSuite on SunRay Solaris OpenOffice.org on Windows servers
  8. 9. Town Taisho <ul><li>Town Taisho </li></ul><ul><ul><li>Location : Western part of Japan </li></ul></ul><ul><ul><li>Population : 3,275 </li></ul></ul><ul><ul><li>With full of the nature </li></ul></ul><ul><li>Town Hall </li></ul><ul><ul><li>100 officers </li></ul></ul>
  9. 10. Feasibility Test <ul><li>2004 - Feasibility test </li></ul><ul><ul><ul><li>Supported by the local government </li></ul></ul></ul><ul><ul><ul><ul><li>System configration </li></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>10 SunRay terminals </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Sun Java Desktop System on Solaris 9 </li></ul></ul></ul></ul></ul><ul><ul><ul><li>Evaluation </li></ul></ul></ul><ul><ul><ul><ul><ul><li>Working faster than PC </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Easy to resume ongoing work by inserting a card </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>No problem with blackout </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Able to remotely administrate the system </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Lower costs for license administration </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Higher security with a card and a password </li></ul></ul></ul></ul></ul>Thin Client System Existing System SunRay 1g
  10. 11. <ul><li>August in 2005 - Production deployment </li></ul><ul><ul><ul><ul><li>System configuration </li></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>80 SunRay terminals </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Sun Java Desktop System on Solaris 9 </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>StarSuite 7 (same as OpenOffice.org 1.1) </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><li>Positive opinions: </li></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Same as the feasibility test </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><li>Negative opinions: </li></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Poor Japanese functionality of StarSuite 7 </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Poor Interoperability with Microsoft Office files </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><ul><li>File exchange with other government offices </li></ul></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><ul><li>Excel files with macros </li></ul></ul></ul></ul></ul></ul><ul><ul><ul><ul><li>4 months later, Windows server was additionally installed </li></ul></ul></ul></ul>Production deployment
  11. 12. Town Shimanto <ul><li>March in 2006 - Town Shimanto was born </li></ul><ul><ul><ul><li>Two towns and one village had joined </li></ul></ul></ul><ul><ul><ul><ul><li>Staffs from the Taisho town hall continue to use SunRay </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Staffs from the Kubokawa town hall want to use PC </li></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>120 PCs were additionally purchased </li></ul></ul></ul></ul></ul><ul><ul><ul><li>March in 2007 - the system was upgraded to StarSuite 8 (same as OpenOffice.org 2.0) and Solaris 10 </li></ul></ul></ul><ul><ul><ul><li>Present, </li></ul></ul></ul><ul><ul><ul><ul><li>StarSuite 8 on SunRay terminals </li></ul></ul></ul></ul><ul><ul><ul><ul><li>OpenOffice.org 2.x on Windows PCs and Terminal servers </li></ul></ul></ul></ul><ul><ul><ul><li>Issues from the customer </li></ul></ul></ul><ul><ul><ul><ul><ul><li>Fixed: 56669 </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Enhancement: 53425 58227 67442 67446 70678 </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Started: 53607 61819 </li></ul></ul></ul></ul></ul>
  12. 13. Case 2 Ninomiya Town Hall OpenOffice.org on Linux PCs
  13. 14. Ninomiya Town Hall <ul><li>Town Ninomiya </li></ul><ul><ul><li>Location : 100 km north of Tokyo </li></ul></ul><ul><ul><li>Population : 16,592 </li></ul></ul><ul><ul><li>Major Industry : Agriculture - Strawberries </li></ul></ul><ul><ul><li>Has been facing financial difficulties </li></ul></ul><ul><li>Town Hall </li></ul><ul><ul><li>Officers : 150 </li></ul></ul><ul><ul><li>IT costs : 100M JPY (620K EUR) / year </li></ul></ul>
  14. 15. Feasibility test <ul><li>Feasibility test - January in 2006 </li></ul><ul><ul><ul><li>Aims at evaluating how usable Linux PCs are for daily works in a town hall </li></ul></ul></ul><ul><ul><ul><li>Sponsored by the IPA, Information-technology Promotion Agency </li></ul></ul></ul><ul><ul><ul><li>For 3 months </li></ul></ul></ul><ul><ul><li>Background </li></ul></ul><ul><ul><ul><li>FOSS servers have been already installed by Mr. Ebihara, chief of IT section </li></ul></ul></ul><ul><ul><ul><ul><li>Apache, Postfix, XOOPS, BIND. ... on Linux </li></ul></ul></ul></ul><ul><ul><ul><li>Most officers do not have high skill in IT </li></ul></ul></ul>Mr. Ebihara
  15. 16. Migration <ul><li>Migration </li></ul><ul><ul><li>Threw out Windows PCs (98 / Me and Office) </li></ul></ul><ul><ul><li>Installed Novell SuSE Desktop Linux PCs </li></ul></ul><ul><ul><ul><li>OpenOffice.org 2.0, Firefox, Mozilla mail, and VNC </li></ul></ul></ul><ul><ul><ul><li>The number of Linux PCs : 139 </li></ul></ul></ul><ul><ul><li>A few Windows PCs were remained for some specific application software. </li></ul></ul><ul><ul><ul><li>Excel for macro, Access, Japanese word processor with traditional Japanese characters, DTP tool, ... </li></ul></ul></ul><ul><ul><li>Those were remotely controlled by individual Linux PC via VNC </li></ul></ul><ul><ul><li>Kachi trained all staffs </li></ul></ul>Training session
  16. 17. Evaluation <ul><li>Comments on Linux PC </li></ul>Return to Windows Tsu ka e ba na le ru - I will get used to it by using it -
  17. 18. Evaluation <ul><li>Inquiries on Linux PC </li></ul><ul><ul><ul><li>Help desk got 500 inquiries for three months </li></ul></ul></ul><ul><ul><ul><li>More than half of the inquiries were about OOo </li></ul></ul></ul>Dropped sharply Installation
  18. 19. User support by the community <ul><li>Ninomiya used Japanese OOo Q&A site </li></ul><ul><ul><ul><li>172 questions were submitted within 1 month </li></ul></ul></ul>
  19. 20. Conclusion <ul><li>Conclusion of the test </li></ul><ul><ul><ul><li>U sability is good enough </li></ul></ul></ul><ul><ul><ul><li>Productivity is sustained </li></ul></ul></ul><ul><li>Mr. Ebihara says </li></ul><ul><li>Tsu ka e ba na le ru </li></ul><ul><li>- You get used to it if you use it </li></ul>
  20. 21. Case 3 K. K. Ashisuto OpenOffice.org on Windows PCs
  21. 22. K. K. Ashisuto <ul><li>K. K. Ashisuto </li></ul><ul><ul><ul><li>Independent distributor / re-seller </li></ul></ul></ul><ul><ul><ul><ul><li>Software packages: Oracle, HP, CA, ... </li></ul></ul></ul></ul><ul><ul><ul><li>Offices : 1 headquarters and 7 branches </li></ul></ul></ul><ul><ul><ul><li>Staffs : 710 </li></ul></ul></ul><ul><ul><ul><li>Windows PCs : 1100 </li></ul></ul></ul>http://www.ashisuto.co.jp/english/
  22. 23. To Launch a new business <ul><li>To launch OpenOffice.org support business </li></ul><ul><ul><li>Requirements </li></ul></ul><ul><ul><ul><li>Knowledge base </li></ul></ul></ul><ul><ul><ul><li>Expertises in supporting OpenOffice.org </li></ul></ul></ul>
  23. 24. Issues and solutions <ul><li>Lessons from the experiment installation </li></ul><ul><ul><li>Issues </li></ul></ul><ul><ul><ul><li>Problems with file exchange to / from external customers </li></ul></ul></ul><ul><ul><ul><li>Interoperability with existing systems </li></ul></ul></ul><ul><ul><ul><ul><li>Use of Access and Excel </li></ul></ul></ul></ul><ul><ul><ul><li>Excel macros do not work in the Accounting dep. </li></ul></ul></ul><ul><ul><li>Solutions </li></ul></ul><ul><ul><ul><li>Use of PDF files and/or Microsoft Office Viewer </li></ul></ul></ul><ul><ul><ul><li>Use of Access runtime for free </li></ul></ul></ul><ul><ul><ul><li>Rewriting Excel macros into OpenOffice.org Basic </li></ul></ul></ul>
  24. 25. Migration <ul><li>Migration </li></ul><ul><ul><li>Bill Totten, founder and president, commanded removal of Microsoft Office from employee's PCs </li></ul></ul><ul><ul><li>It was executed on the next day of the day [*1] when Microsoft released Windows Vista </li></ul></ul><ul><ul><ul><ul><ul><li>*1: January 30, 2007 </li></ul></ul></ul></ul></ul><ul><ul><li>700 PCs has been migrated to OpenOffice.org </li></ul></ul>
  25. 26. Collaboration <ul><li>Collaboration with the community </li></ul><ul><ul><li>To make it fast </li></ul></ul><ul><ul><ul><li>Utilizes the Japanese OpenOffice.org Q&A web site </li></ul></ul></ul><ul><ul><ul><ul><li>Consequently, the web site had some merits: </li></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>New bugs were reported </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>The number of Q&A entries has been constantly increasing </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>New areas of questions from experienced business users </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>They have become to answer to other Q&A entries </li></ul></ul></ul></ul></ul><ul><ul><ul><li>Asks expertises from the community to help them </li></ul></ul></ul><ul><ul><ul><ul><ul><li>Kachi lectured key-persons about OpenOffice.org </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Akiyama and some members rewrote Excel files with macros and Access applications </li></ul></ul></ul></ul></ul>
  26. 27. Summary of the cases
  27. 28. Comparison <ul><li>Comparison of the cases </li></ul>
  28. 29. Movements in the government
  29. 30. Movements <ul><li>Movements </li></ul><ul><ul><li>IPA promotes IT Including Free Open Source Software (FOSS) </li></ul></ul><ul><ul><ul><li>Research </li></ul></ul></ul><ul><ul><ul><ul><li>Feasibility tests covering schools, municipalities, government agencies, ... </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Seagull Research Team 2006 </li></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Collected requests from Japanese users and proposed specifications to the development team </li></ul></ul></ul></ul></ul><ul><ul><ul><li>Development </li></ul></ul></ul><ul><ul><ul><ul><li>SELinux, PostgreSQL, Printing, Ruby, OpenOffice.org, ... </li></ul></ul></ul></ul><ul><ul><li>CEC p romotes IT for educational area, schools, ... </li></ul></ul><ul><ul><ul><ul><li>Feasibility tests, ... </li></ul></ul></ul></ul>
  30. 31. Movements <ul><li>Movements (cont'd) </li></ul><ul><ul><li>Basic guidelines of government procurement for information technology system became in effect on July 1st, 2007 saying procurement specifications based on open standard would be prioritized. </li></ul></ul><ul><ul><ul><ul><li>NHK (public broadcasting) reported &quot;Japanese gov. would not purchase Microsoft Word and Excel any more.&quot; </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Microsoft promptly criticized the NHK. </li></ul></ul></ul></ul><ul><ul><li>Japan voted 'No with comments' for OOXML </li></ul></ul><ul><ul><li>Japan Industrial Standard (JIS) Committee plans to adopt OpenDocument as its standard </li></ul></ul>
  31. 32. Special sponsor <ul><li>Thanks to Wiseknot, Inc. </li></ul><ul><ul><ul><li>Wiseknot is: </li></ul></ul></ul><ul><ul><ul><ul><li>A parent company of OSRI for which Kachi works </li></ul></ul></ul></ul><ul><ul><ul><ul><li>OpenSource Solution Company in Japan </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Developing document sharing services supporting ODF, PDF, Microsoft Office, and more... </li></ul></ul></ul></ul>
  32. 33. Thanks for your attention
  33. 34. Q & A