Migrations in Japan Case studies and Movements Yutaka Kachi (OSRI) Takamichi Akiyama

Case studies and Movements

Self Introduction Yutaka Kachi [email_address] 2007 - Present Planner, investigator and document writer at Open Source Research Institute, Inc. (OSRI) Accomplishments: Several guidebooks on various application software from OpenOffice.org to the desktop one for Japanese users Within the OpenOffice.org community, helping users and writing documents. Takamichi Akiyama [email_address] Software Engineer with 16+ years experience in SunOS and Solaris 2007 - Present Self employed - Offering IT solutions with OpenOffice.org and StarSuite 2005 - 2006 Gooday, Inc. - OpenOffice.org 1999 - 2003 Sun Microsystems, Japan - I18n and l10n on OpenOffice.org 1.0 and StarSuite 6 1991 - 1999 Nippon Telegraph and Telephone Corporation (NTT)

Yutaka Kachi [email_address]

2007 - Present Planner, investigator and document writer at Open Source Research Institute, Inc. (OSRI)

Accomplishments: Several guidebooks on various application software from OpenOffice.org to the desktop one for Japanese users

Within the OpenOffice.org community, helping users and writing documents.

Takamichi Akiyama [email_address]

Software Engineer with 16+ years experience in SunOS and Solaris

2007 - Present Self employed - Offering IT solutions with OpenOffice.org and StarSuite

2005 - 2006 Gooday, Inc. - OpenOffice.org

1999 - 2003 Sun Microsystems, Japan - I18n and l10n on OpenOffice.org 1.0 and StarSuite 6 1991 - 1999 Nippon Telegraph and Telephone Corporation (NTT)

Agenda The Reasons why migration has just started in Japan Three migration cases we helped A town hall with StarSuite on SunRay Solaris, OpenOffice.org on Windows servers and Windows PCs A town hall with Linux PCs A private company with OOo on Windows PCs Movements in the government

The Reasons why migration has just started in Japan

Three migration cases we helped

A town hall with StarSuite on SunRay Solaris, OpenOffice.org on Windows servers and Windows PCs

A town hall with Linux PCs

A private company with OOo on Windows PCs

Movements in the government

The reasons why migration has just started in Japan

The reasons

The reasons OOo1.x Functionality Garbage characters Crash with Japanese texts Interoperability Layout gets broken Similarity Different Use interface OOo2.x Functionality Few garbage characters Less crash Interoperability Improved Similarity achieved

OOo1.x

Functionality

Garbage characters

Crash with Japanese texts

Interoperability

Layout gets broken

Similarity

Different Use interface

OOo2.x

Functionality

Few garbage characters

Less crash

Interoperability

Improved

Similarity

achieved

Case 1 Taisho Town Hall StarSuite on SunRay Solaris OpenOffice.org on Windows servers

Town Taisho Town Taisho Location : Western part of Japan Population : 3,275 With full of the nature Town Hall 100 officers

Town Taisho

Location : Western part of Japan

Population : 3,275

With full of the nature

Town Hall

100 officers

Feasibility Test 2004 - Feasibility test Supported by the local government System configration 10 SunRay terminals Sun Java Desktop System on Solaris 9 Evaluation Working faster than PC Easy to resume ongoing work by inserting a card No problem with blackout Able to remotely administrate the system Lower costs for license administration Higher security with a card and a password Thin Client System Existing System SunRay 1g

2004 - Feasibility test

Supported by the local government

System configration

10 SunRay terminals

Sun Java Desktop System on Solaris 9

Evaluation

Working faster than PC

Easy to resume ongoing work by inserting a card

No problem with blackout

Able to remotely administrate the system

Lower costs for license administration

Higher security with a card and a password

August in 2005 - Production deployment System configuration 80 SunRay terminals Sun Java Desktop System on Solaris 9 StarSuite 7 (same as OpenOffice.org 1.1) Positive opinions: Same as the feasibility test Negative opinions: Poor Japanese functionality of StarSuite 7 Poor Interoperability with Microsoft Office files File exchange with other government offices Excel files with macros 4 months later, Windows server was additionally installed Production deployment

August in 2005 - Production deployment

System configuration

80 SunRay terminals

Sun Java Desktop System on Solaris 9

StarSuite 7 (same as OpenOffice.org 1.1)

Positive opinions:

Same as the feasibility test

Negative opinions:

Poor Japanese functionality of StarSuite 7

Poor Interoperability with Microsoft Office files

File exchange with other government offices

Excel files with macros

4 months later, Windows server was additionally installed

Town Shimanto March in 2006 - Town Shimanto was born Two towns and one village had joined Staffs from the Taisho town hall continue to use SunRay Staffs from the Kubokawa town hall want to use PC 120 PCs were additionally purchased March in 2007 - the system was upgraded to StarSuite 8 (same as OpenOffice.org 2.0) and Solaris 10 Present, StarSuite 8 on SunRay terminals OpenOffice.org 2.x on Windows PCs and Terminal servers Issues from the customer Fixed: 56669 Enhancement: 53425 58227 67442 67446 70678 Started: 53607 61819

March in 2006 - Town Shimanto was born

Two towns and one village had joined

Staffs from the Taisho town hall continue to use SunRay

Staffs from the Kubokawa town hall want to use PC

120 PCs were additionally purchased

March in 2007 - the system was upgraded to StarSuite 8 (same as OpenOffice.org 2.0) and Solaris 10

Present,

StarSuite 8 on SunRay terminals

OpenOffice.org 2.x on Windows PCs and Terminal servers

Issues from the customer

Fixed: 56669

Enhancement: 53425 58227 67442 67446 70678

Started: 53607 61819

Case 2 Ninomiya Town Hall OpenOffice.org on Linux PCs

Ninomiya Town Hall Town Ninomiya Location : 100 km north of Tokyo Population : 16,592 Major Industry : Agriculture - Strawberries Has been facing financial difficulties Town Hall Officers : 150 IT costs : 100M JPY (620K EUR) / year

Town Ninomiya

Location : 100 km north of Tokyo

Population : 16,592

Major Industry : Agriculture - Strawberries

Has been facing financial difficulties

Town Hall

Officers : 150

IT costs : 100M JPY (620K EUR) / year

Feasibility test Feasibility test - January in 2006 Aims at evaluating how usable Linux PCs are for daily works in a town hall Sponsored by the IPA, Information-technology Promotion Agency For 3 months Background FOSS servers have been already installed by Mr. Ebihara, chief of IT section Apache, Postfix, XOOPS, BIND. ... on Linux Most officers do not have high skill in IT Mr. Ebihara

Feasibility test - January in 2006

Aims at evaluating how usable Linux PCs are for daily works in a town hall

Sponsored by the IPA, Information-technology Promotion Agency

For 3 months

Background

FOSS servers have been already installed by Mr. Ebihara, chief of IT section

Apache, Postfix, XOOPS, BIND. ... on Linux

Most officers do not have high skill in IT

Migration Migration Threw out Windows PCs (98 / Me and Office) Installed Novell SuSE Desktop Linux PCs OpenOffice.org 2.0, Firefox, Mozilla mail, and VNC The number of Linux PCs : 139 A few Windows PCs were remained for some specific application software. Excel for macro, Access, Japanese word processor with traditional Japanese characters, DTP tool, ... Those were remotely controlled by individual Linux PC via VNC Kachi trained all staffs Training session

Migration

Threw out Windows PCs (98 / Me and Office)

Installed Novell SuSE Desktop Linux PCs

OpenOffice.org 2.0, Firefox, Mozilla mail, and VNC

The number of Linux PCs : 139

A few Windows PCs were remained for some specific application software.

Excel for macro, Access, Japanese word processor with traditional Japanese characters, DTP tool, ...

Those were remotely controlled by individual Linux PC via VNC

Kachi trained all staffs

Evaluation Comments on Linux PC Return to Windows Tsu ka e ba na le ru - I will get used to it by using it -

Comments on Linux PC

Evaluation Inquiries on Linux PC Help desk got 500 inquiries for three months More than half of the inquiries were about OOo Dropped sharply Installation

Inquiries on Linux PC

Help desk got 500 inquiries for three months

More than half of the inquiries were about OOo

User support by the community Ninomiya used Japanese OOo Q&A site 172 questions were submitted within 1 month

Ninomiya used Japanese OOo Q&A site

172 questions were submitted within 1 month

Conclusion Conclusion of the test U sability is good enough Productivity is sustained Mr. Ebihara says Tsu ka e ba na le ru - You get used to it if you use it

Conclusion of the test

U sability is good enough

Productivity is sustained

Mr. Ebihara says

Tsu ka e ba na le ru

- You get used to it if you use it

Case 3 K. K. Ashisuto OpenOffice.org on Windows PCs

K. K. Ashisuto K. K. Ashisuto Independent distributor / re-seller Software packages: Oracle, HP, CA, ... Offices : 1 headquarters and 7 branches Staffs : 710 Windows PCs : 1100 http://www.ashisuto.co.jp/english/

K. K. Ashisuto

Independent distributor / re-seller

Software packages: Oracle, HP, CA, ...

Offices : 1 headquarters and 7 branches

Staffs : 710

Windows PCs : 1100

To Launch a new business To launch OpenOffice.org support business Requirements Knowledge base Expertises in supporting OpenOffice.org

To launch OpenOffice.org support business

Requirements

Knowledge base

Expertises in supporting OpenOffice.org

Issues and solutions Lessons from the experiment installation Issues Problems with file exchange to / from external customers Interoperability with existing systems Use of Access and Excel Excel macros do not work in the Accounting dep. Solutions Use of PDF files and/or Microsoft Office Viewer Use of Access runtime for free Rewriting Excel macros into OpenOffice.org Basic

Lessons from the experiment installation

Issues

Problems with file exchange to / from external customers

Interoperability with existing systems

Use of Access and Excel

Excel macros do not work in the Accounting dep.

Solutions

Use of PDF files and/or Microsoft Office Viewer

Use of Access runtime for free

Rewriting Excel macros into OpenOffice.org Basic

Migration Migration Bill Totten, founder and president, commanded removal of Microsoft Office from employee's PCs It was executed on the next day of the day [*1] when Microsoft released Windows Vista *1: January 30, 2007 700 PCs has been migrated to OpenOffice.org

Migration

Bill Totten, founder and president, commanded removal of Microsoft Office from employee's PCs

It was executed on the next day of the day [*1] when Microsoft released Windows Vista

*1: January 30, 2007

700 PCs has been migrated to OpenOffice.org

Collaboration Collaboration with the community To make it fast Utilizes the Japanese OpenOffice.org Q&A web site Consequently, the web site had some merits: New bugs were reported The number of Q&A entries has been constantly increasing New areas of questions from experienced business users They have become to answer to other Q&A entries Asks expertises from the community to help them Kachi lectured key-persons about OpenOffice.org Akiyama and some members rewrote Excel files with macros and Access applications

Collaboration with the community

To make it fast

Utilizes the Japanese OpenOffice.org Q&A web site

Consequently, the web site had some merits:

New bugs were reported

The number of Q&A entries has been constantly increasing

New areas of questions from experienced business users

They have become to answer to other Q&A entries

Asks expertises from the community to help them

Kachi lectured key-persons about OpenOffice.org

Akiyama and some members rewrote Excel files with macros and Access applications

Summary of the cases

Comparison Comparison of the cases

Comparison of the cases

Movements in the government

Movements Movements IPA promotes IT Including Free Open Source Software (FOSS) Research Feasibility tests covering schools, municipalities, government agencies, ... Seagull Research Team 2006 Collected requests from Japanese users and proposed specifications to the development team Development SELinux, PostgreSQL, Printing, Ruby, OpenOffice.org, ... CEC p romotes IT for educational area, schools, ... Feasibility tests, ...

Movements

IPA promotes IT Including Free Open Source Software (FOSS)

Research

Feasibility tests covering schools, municipalities, government agencies, ...

Seagull Research Team 2006

Collected requests from Japanese users and proposed specifications to the development team

Development

SELinux, PostgreSQL, Printing, Ruby, OpenOffice.org, ...

CEC p romotes IT for educational area, schools, ...

Feasibility tests, ...

Movements Movements (cont'd) Basic guidelines of government procurement for information technology system became in effect on July 1st, 2007 saying procurement specifications based on open standard would be prioritized. NHK (public broadcasting) reported "Japanese gov. would not purchase Microsoft Word and Excel any more." Microsoft promptly criticized the NHK. Japan voted 'No with comments' for OOXML Japan Industrial Standard (JIS) Committee plans to adopt OpenDocument as its standard

Movements (cont'd)

Basic guidelines of government procurement for information technology system became in effect on July 1st, 2007 saying procurement specifications based on open standard would be prioritized.

NHK (public broadcasting) reported "Japanese gov. would not purchase Microsoft Word and Excel any more."

Microsoft promptly criticized the NHK.

Japan voted 'No with comments' for OOXML

Japan Industrial Standard (JIS) Committee plans to adopt OpenDocument as its standard

Special sponsor Thanks to Wiseknot, Inc. Wiseknot is: A parent company of OSRI for which Kachi works OpenSource Solution Company in Japan Developing document sharing services supporting ODF, PDF, Microsoft Office, and more...

Thanks to Wiseknot, Inc.

Wiseknot is:

A parent company of OSRI for which Kachi works

OpenSource Solution Company in Japan

Developing document sharing services supporting ODF, PDF, Microsoft Office, and more...

Thanks for your attention

Q & A