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Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'
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Institute of hospitality ghana, national hospitality conference, accra-ghana-3rd november 2011- jean lukaz presentation: 'Benefits of Hospitality to Corporate Ghana'

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Benefits of Hospitality to Corporate Ghana, Institute of Hospitality-Ghana International Branch, National Hospitality Conference, Accra-Ghana, 3rd November 2011- Facilitator- Jean Lukaz …

Benefits of Hospitality to Corporate Ghana, Institute of Hospitality-Ghana International Branch, National Hospitality Conference, Accra-Ghana, 3rd November 2011- Facilitator- Jean Lukaz -presentation.pptx, [past chairperson], Hospitality Festival, Accra-Ghana

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  • 1. BY JEAN LUKAZ PAST CHAIRPERSON, INSTITUTE OF HOSPITALITY , GHANA INTERNATIONAL BRANCH Benefits of Hospitality to Corporate Ghana National Hospitality Conference, 3rd November, 2011 National Theater, Accra
  • 2. Are we Servicing or Being Served? By Jean Lukaz MIH, MTS, Visionary Consultant, Hospitality Business Acumen, Leadership and Administration
  • 3. THE GIFT OF HOSPITALITY Greek: (φιλοξενια, a, “love of strangers,”) The gift of hospitality is the ability to enjoy meeting new people and providing a warm welcome, food, friendship, or shelter.
  • 4. INCENTIVES KILL THE ‘SPIRIT OF HOSPITALITY’ ‘Monetized Hospitality’ cannot replace ‘the Spirit of Hospitality’
  • 5. ESSAYS MORAL AND LITERARY BY VICESIMUS KNOX M.A LATE FELLOW OF ST JOHN'S COLLEGE OXFORD VOL II- 1800 ‘The days of Elizabeth have been extolled as the days of genuine hospitality The doors were thrown open and at the found of the dinner bell all the neighbouring country crowded to the smoking table… There was something generous and magnificent in the idea and it gave the nobles of the land the influence of kings over their neighbourhood…Considered in a charitable light as affording food to the hungry it will be found a less useful mode than the modern institutions for the accomplishment of that purpose …The great number of houses now established for the reception of travellers in every part of the kingdom and the expeditious modes of travelling which render delay unnecessary have contributed to restrain that general hospitality which opened the door to all who came’ (pp.231-232)
  • 6. EMOTIONAL INTELLIGENCE Goleman (1995 ) ‘the capacity for recognizing our own feelings and that of others, for motivating ourselves, for managing emotions well in ourselves as well as others’……?It is not enough to have a high IQ (Intelligence Quotient); emotional intelligence is also required’
  • 7. …‘THE CAPACITY TO LOVE OUR NEIGHBOUR AS OURSELVES’…
  • 8. NGRAM VIEWER When you enter phrases into the Google Books Ngram Viewer, it displays a graph showing how those phrases have occurred in a corpus of books (e.g., "British English", "English Fiction", "French") over the selected years.
  • 9. GOOGLELABS.NGRAMS
  • 10. GOOGLELABS.NGRAMS
  • 11. SCOPE OF THE HOSPITALITYTOURISM INDUSTRY 13
  • 12. CORPORATE GHANA ‘the world of COMPANIES within Ghana not under government ownership’
  • 13. THE BENEFITS To HOSPITALITY Industry Self-Centered-1 Serving Corporate Ghana: Receiving cash from sales
  • 14. THE BENEFITS To CORPORATE GHANA Self-Centered-2 Servicing Hospitality Industry: Financing & Equipping Hospitality
  • 15. MUTUAL BENEFITS: A WIN-WIN SITUATION Cor porate Ghana Ser vicing: Financing & Equipping Hospitality Cor porate Ghana Being Ser ved: by Hospitality Industr y
  • 16. EXTREME BENEFITS Abuse & Exploitation
  • 17. HOSPITALITY INDUSTRY DATA IS KEY
  • 18. Data is the New Oil, Not the Oil itself
  • 19. BUT DO WE HAVE ACCESS TO HOSPITALITY INDUSTRY DATA???
  • 20. THE CORPORATE HOSPITALITY CONSUMER
  • 21. GOOD PLANNING TO REFLECT THEIR STRATEGIC ‘CORPORATE CHARACTER’
  • 22. CORPORATE BREAKFAST & LUNCH TAKE AWAY PACK
  • 23. ARE WE ALWAYS RIGHT ABOUT THEIR TASTES?
  • 24. CORPORATE LEISURE TRAVEL
  • 25. CORPORATE BUSINESS TRAVEL
  • 26. Advertising Eventually, the Truth will Out!!! Reality
  • 27. ARE WE IGNORING THE ‘CLEAR’ SIGNS?
  • 28. ESSAYS MORAL AND LITERARY BY VICESIMUS KNOX M.A LATE FELLOW OF ST JOHN'S COLLEGE OXFORD VOL II- 1800 …The great number of houses now established for the reception of travellers in every part of the kingdom and the expeditious modes of travelling which render delay unnecessary have contributed to restrain that general hospitality which opened the door to all who came’ (pp.232) ‘as Hospitality gets monetized, the ‘Spirit of Hospitality’ disappears’
  • 29. TO BENEFIT, DOES SIZE REALLY MATTER? TNCs biting the CHUNKS out…
  • 30. A TSUNAMI OF TNCS
  • 31. Too Late to Avoid the Reality
  • 32. LETS NOT PRETEND TO BE SOMETHING WE ARE NOT
  • 33. OR BURY OUR HEAD IN THE SAND
  • 34. Or pretend not to see the RED FLAGS
  • 35. REDEFINITION OF THE CONSUMER
  • 36. YOU NEVER KNOW WHAT AN UNHAPPY CUSTOMER IS CAPABLE OF
  • 37. …THEY’LL DEFINITELY SING YOUR PRAISES!!!
  • 38. Ready or Not? R U GRAPE OR WINE?: READY FOR PROCESSING OR READY TO BE SERVED?
  • 39. NEW!! 1. 2. 3. 4. IDEAS? LAWS  INSTITUTIONS  LEADERSHIP ?
  • 40. SUCCESS & LEADERSHIP
  • 41. SUCCESS & LEADERSHIP
  • 42. ADAM SMITH, ‘WEALTH OF NATIONS’
  • 43. OBAMA GHANA SPEECH ‘In the 21st century, capable, reliable and transparent institutions are the key to success.. Africa doesn't need strongmen, it needs strong institutions… With strong institutions and a strong will, I know that Africans can live their dreams in Nairobi and Lagos; in Kigali and Kinshasa; in Harare and right here in Accra… You have the power to hold your leaders accountable, and to build institutions that serve the people.’
  • 44. INSTITUTIONS! INSTITUTIONS!! INSTITUTIONS!!! 1731 - Ibrahim Muteferrika- Statesman 1776 - Adam Smith- Economist 1800 - Vicesimus Knox 2009 - Barack Obama- US President
  • 45. OUR ROLE Invent Laws: Tourism Bill passed into Law Build Strong Institutions: Ghana Tourism Authority; GHATOF?
  • 46. BANAL EXCUSES FOR NONPERFORMANCE 1. Lack Of Money 2. Wrong Partners/People 3. Bad Market Conditions
  • 47. Functional fixedness is a cognitive bias that limits a person to using an object only in the way it is traditionally used.
  • 48. FUNCTIONAL FIXEDNESS ‘Teaching Old Dogs New Tricks’ RESISTANCE TO NEW IDEAS AND CHANGE
  • 49. WHAT ARE WE REALLY SELLING? Products? Services? Experiences? Spirit of Hospitality? Ideas?
  • 50. NATURAL ORDER OF OUR THOUGHTS
  • 51. REVERSED ORDER OF OUR THOUGHTS Simon Sinek, @TED Conferences
  • 52. THEORY OF DIFFUSION OF INNOVATIONS 50% of Profits on Branding & Marketing Communications Mass Market/ Majority Acceptance
  • 53. AWFUL EXPERIENCES?
  • 54. AN UGLY SERVICE CULTURE?
  • 55. …OR A TOLERANT SERVICE CULTURE?
  • 56. AND WE OFTEN MISCOMMUNICATE OUR SERVICE CULTURE NO MONKEYS!
  • 57. WE OFTEN RESORT TO TRICKS WHEN EXPERIENCES FAIL
  • 58. …OR MAYBE YOU STILL THINK SPAGHETTI GROWS ON TREES
  • 59. …THEN WE ARE FLIRTING WITH THE DEATH OF THE HOSPITALITY INDUSTRY
  • 60. THERE MAY BE A WAY OUT…
  • 61. PESSIMISM VS. OPTIMISM HAVE WE BEEN FRIED YET?
  • 62. Common Definition for Success and Failure: “You can be anything you want to be– no limits.” Dinosaur! RIGHT VISION OR WRONGLY OVER-MOTIVATED?
  • 63. ONLY ONE WAY OUT AFTER YOUR ESCAPE…
  • 64. You Probably Need New Ways of Keeping the Toilet Seat Down
  • 65. WHICH IS BETTER: MORE, LESS OR MORE OF LESS? Or Maybe MORE of MORE…
  • 66. IF IT IS NOT WORKING FOR YOU. THE PROBLEM MAY BE MORE THAN OBVIOUS…AN EASY-TO-VICTIMIZE RAT!
  • 67. THE SITUATION IS NOT THAT BAD: LETS INJECT SOME CREATIVITY…
  • 68. UNORGANIZED NETWORKS: BUMPING INTO EACH OTHER OCASSIONALLY WILL KILL THE LOCAL HOSPITALITY INDUSTRY
  • 69. WE HAVE TO BE ORGANIZED!
  • 70. Nurture great ideas not kill them or steal them Liberate innovation not protect them
  • 71. WHEN DOES THE DATA BECOME A SECRET???
  • 72. FOR THE DAYS OF NEPOTISTIC NETWORKS ARE OVER…
  • 73. …AND FORM USEFUL NETWORKS
  • 74. WE NEED TO ACTIVELY CONNECT INTO ORGANIZED NETWORKS
  • 75. BUT IT WILL REQUIRE MUTUAL… …as Bad Reputation is not …IS THE BUILDING BLOCK FOF NETWORKING Favourable for Sharing & Networking
  • 76. AND IT WILL JUMP START US INTO REALITY
  • 77. WHERE ARE WE?
  • 78. ONCE WE NETWORK, WE WILL BECOME MORE VISIBLE AS AN INDUSTRY
  • 79. ‘3 LAWS OF PERFORMANCE’ BY DAVID LOGAN ‘As people see you, so they behave’
  • 80. ……THEN WE CAN BE PROUDLY & MUTUALLY BENEFICIAL
  • 81. Until we get our act together, we cannot be of benefit to anyone…
  • 82. THANK YOU

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