Emotional intelligence


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Emotional intelligence

  2. 2. What is intelligence?• The ability to learn or understand or to deal with new trying situations: the skilled use of reason• The cognitive abilities of an individual to learn from experiences, to reason well and to cope effectively with the demands of daily living.
  3. 3. What is intelligence?Although experts differ on an exact definition of intelligence most agree that intelligent behavior has at least two components:• The ability to learn from experience.• The ability to adapt to the surrounding environment.
  4. 4. • 2,000 years ago when Plato wrote, "All learning has an emotional base.”
  5. 5. Case study:
  6. 6. What skills do u expect from amanager? Personal management Negotiating disagreement Learning on the job Leadership potential Listening Team work Initiative Motivation towards goal Communication Confidence Interpersonal skills Adaptability Reading, writing and maths
  7. 7. • I’ve just lost my motivation.• I feel stress and weak.• I lost self- confidence.
  8. 8. I cant think positively anymore!!!
  9. 9. NO NO NO!!!!!!!
  10. 10. Lack of self control and relationshipmanagement!!!
  11. 11. What do u think of urself???• I am not good enough! I know…• I am too busy with my own problems…• I cant think of others…
  12. 12. Lack of self awareness & Lack ofEmpathyWhy cant u change it?I don’t think I can change… ……by myself
  13. 13. The only way to change thissituation is to develop emotionalintelligence
  14. 14. What is emotional intelligence• There is an intelligence based on emotions,and people who have this capacity are less depressed, healthier, more enjoyable, and have better relationships.The ability to perceive emotions;• to access and generate emotions so as to assist thought;• to understand emotions and emotional knowledge;• and to reflectively regulate emotions as to promote emotional and intellectual growth.
  15. 15. Why is EQ important?• EQ is the capacity to create positive outcomes in your relationships with others and with yourself (in work, school, and life).• EQ has been associated with better results in leadership, sales, academic performance, marriage, friendships, and health.
  16. 16. Identify emotions• Identify how you feel• Identify how others feel• Sense emotions in music• Sense emotions in art• Detect real vs fake emotions - accuracy
  17. 17. Basic emotions with very clear facialsignals
  18. 18. Understand Emotions• Recognizes what events are likely to trigger different emotions• Knows that emotions can combine to form complex blends of feelings• Realizes that emotions can progress over time and transition from one to another• Provides a rich emotional vocabulary for greater precision in describing feelings and blends of feelings
  19. 19. The Components of EmotionalIntelligence
  20. 20. Social- Awareness Self- Emotional Relationshipawareness intelligence management Self- management
  21. 21. The Components of EmotionalIntelligence• Self-Awareness: ability of an individual to be in tune with her/his own feelings and to recognize the impact that his/her feelings have on others. The competency that underpins this dimension is emotional self-awareness.• Self-Management: ability to keep negative emotions and impulsive behavior under control, stay calm and unflappable even under stressful situations, maintain a clear and focused mind directed on accomplishing a task. The required competencies for this dimension are positive outlook, emotional self-control, achievement orientation, and adaptability.
  22. 22. The Components of EmotionalIntelligence• Social Awareness: ability to read or sense other people’s emotions and how they impact on the situation of interest or concern. The competencies for this dimension include empathy and organizational awareness.• Relationship Management: ability to influence, guide and handle other people’s emotions. The competencies that underlay this dimension include inspirational leadership, influence, coach and mentor, conflict management, and teamwork.
  23. 23. How Does EQ Differ From IQ? EQ IQ Focus: developing an  Focus: developing one’s understanding of and an cognitive abilities; more ability to manage emotions academically oriented Can be enhanced  Generally thought to be largely throughout one’s life established at birth and cannot be enhanced Recently understood to be an  Has been traditionally used to important predictor of one’s predict potential for one’s potential for success success Fosters understanding and  Allows development of needed management of own emotions knowledge base Promotes positive relationships  Enables development of technical skills and abilities Increases self-motivation and  Enables conceptual thinking drive
  24. 24. Who is more successful? EQ IQ Success EQ IQ Success EQ IQ Success
  25. 25. Leadership styles
  26. 26. Visionary leader• Most effective;• Moves people toward shared dreams;• Most strongly positive;• Used when changes require a new vision or when clear direction is needed.
  27. 27. Coaching leader• Good at delegating• Focused on personal development of employees: ▫ Identify strengths and weaknesses ▫ Tie strengths & weakness to personal and career aspirations and goals ▫ Develop plan to reach goals
  28. 28. Affiliative leader• Promotes harmony and friendly interactions, nurturing personal relationships• Values downtime in the organizational cycle• Focuses on emotional needs of employees even over work goals
  29. 29. Democratic leader • Let’s talk it over! • Best used when a leader is uncertain about the direction to take • Surfaces ideas to get to the vision • Leader must make it safe to talk
  30. 30. Taking the time for mindfulness Nine StrategiesRecognizing and naming emotions forUnderstanding the causes of feelingsDifferentiating between emotion and the need to take actionPreventing depression through “learned optimism”Managing anger through learned behavior or distraction techniquesListening for the lessons of feelings Promoting EmotionalUsing “gut feelings” in decision making IntelligenceDeveloping listening skills
  31. 31. Continuing with the case:
  32. 32. Yea I am listeningto u 
  33. 33. To get there• Wake up!!• Look within your self!! Not outside 
  34. 34. Hey! How can I do that?Hire a coach 2) And ask 3) Develop 1) To be your you question your mirror to consciousness
  35. 35. Few months later... I discovered what is important for me! I changed my perception of the world! I’m more balanced! I don’t judge myself and others anymore!
  36. 36. Thank you