[I3 d]01 casestudies
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[I3 d]01 casestudies

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[I3 d]01 casestudies [I3 d]01 casestudies Presentation Transcript

  • 1 09/07 Introduction Ice Braking 및 수업 소개2 09/14 서비스 디자인의 시작 - 서비스 디자인 사례3 09/21 서비스 디자인 방법론 소개 - 서비스 디자인 방법론 소개 - 이해관계자 맵4 09/28 사용자 관찰(1) - Shodowing - 워크샵5 10/05 서비스 디자인 컨퍼런스 위크 - 세미나 - 하루동안 그사람 되보기6 10/12 아이디어도출(1) - Persona - Idea Generation7 10/19 아이디어도출(2) - What If | Storytelling8 10/26 중간고사 - Service Big Idea9 11/02 디자인시나리오 - Scenario & Storyboard - Paper Prototyping10 11/09 서비스 프로토타입(1) - Video Prototyping - Interactive Rapid Prototyping11 11/16 서비스 프로토타입(2) - Service Staging12 11/23 서비스 블루프린트 - Service Blueprint13 11/30 서비스 디자인(1) - Information Design14 12/7 서비스 디자인(2) - Interface | Interaction Design15 12/14 기말고사 - 최종 Presentation
  • Service Design
  • : http://www.slideshare.net/jaminhegeman/service-design-an-interaction-design-perspective
  • Service System ScopesThe Massage Experience Touchpoint
  • Service System ScopesRestaurant Experience Touchpoint Primary Producer Supply Chain Delivery The Stage
  • Service System ScopesAmazon Experience Touchpoint Touchpoint The Stage Warehouse Wraping/Distribution The Stage again
  • Service System Scopes
  • Service System ScopesMethodologies : http://www.slideshare.net/jaminhegeman/service-design-an-interaction-design-perspective
  • http://vimeo.com/5936503
  • 1/ Discovery , .Touchpoint, Stakeholder Map
  • 2/Definition , , .Customer Journey Map, Service Blueprint,Service Prototyping
  • 3/Design , .
  • A Piece of PieEngineFuelforPlotSmart DesignSTBYTotal Tool