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Business considerations and tools for creating successful remote work environments. Improve tour company's productivity and profitability by working remotely. Maybe you can even take that vacation you …

Business considerations and tools for creating successful remote work environments. Improve tour company's productivity and profitability by working remotely. Maybe you can even take that vacation you were thinking about...

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  • 1. Working Remotely
    Jim Locke, Principal
    ResultWorx Technology Group
  • 2. Advantages of Remote Work
    A variety of studies indicate the following results
    Increase productivity
    Increase profitability
    Increase employee satisfaction and retention
    Improve timeliness of customer service
    Disaster preparedness benefits of a distributed work environment
    Environmental benefits
  • 3. Financial Impact
    A report by the White House Council of Economic Advisers highlighted benefits of remote working including “reducing absenteeism, lowering turnover, improving the health of workers, and increasing productivity.”
    A report by The TeleworkCoalition found:
    Average savings of $20,000/year for each full-time employee who works remotely;
    22% increase in employee productivity
    50% reduction in employee turnover
  • 4. Getting Started
    Create a Remote Work Policy
    Remote Workplace Design
    Discuss necessary hardware
    Discuss other specific considerations and tools
    Sample Remote Work Solutions
    Sales/Real Estate Offices
    Traveling Executive
    Independent Consultant
    Managing a Remote Workforce
  • 5. Create a Remote Work Policy
    Establish a remote work policy that clearly addresses the following:
    Work Rules and Human Resource Issues
    Financial obligations of both parties
    Equipment Ownership
    Information Security
    Reference Materials:
    About.com
    Sample Remote Work Agreement
  • 6. Remote Workplace Design
    Where will you work?
    What equipment will you need?
    Specific Considerations for Remote Work
    Communications
    Remote Access
    Collaboration
    Disaster Preparedness
    Security
  • 7. Where Will You Work?
    Determine your primary work environment?
    Home office
    Customer’s office
    Automobile/Traveling
    Where else will you need to be able to work?
    What equipment will you need in each environment?
  • 8. What Equipment Will You Need?
    At minimum, you will need the following:
    Computer (Desktop/Laptop/Netbook)
    Telephone
    Internet Access
    Ability to print and/or fax
    If you are equipping multiple users consider:
    Standardizing configurations
    Purchasing warranties
    Planning for remote support
  • 9. Equipment Ownership
    Company owned equipment
    Considered a corporate asset, subject to company use restrictions and requirements
    Controlled by company
    Recommended for frequent remote workers
    Employee owned equipment
    Employee owned and controlled; Some use and restrictions can be controlled in Remote Work Agreement
    Recommended only for infrequent use
  • 10. Communications Considerations
    Telephone
    Landline/VOIP phone line
    Mobile Phone (Smartphone)
    Unified Voice Mail (My1Voice)
    Internet Service (DSL, Cable, etc)
    E-mail (Outlook, Gmail, etc)
    Fax (MyFax, eFax)
    Instant Messaging (AIM, MSN)
  • 11. Remote Access Considerations
    In a multi-user environment, consider the following options:
    Microsoft Small Business Server with Remote Web Workplace
    Microsoft Server with Terminal Services
    Virtual Private Networks
    To enable individual workers consider:
    LogMeIn Pro
    LogMeInHamachi(VPN)
  • 12. Collaboration Considerations
    Collaboration Workspaces
    Permits remote workers to work collaboratively on documents, projects, etc.
    Microsoft Sharepoint, OfficeLive Workspace, Microsoft Business Productivity Online Suite
    Virtual Meeting Space
    Permits remote workers to conduct conference calls, online meetings, video conferencing, share screens, etc.
    GoToMeeting, WebEx, LogMeIn Express
  • 13. Disaster Preparedness
    Backup
    Quarterly image-based backup
    Regular file based backup to online storage or image-based backup to USB hard drive
    File Synchronization
    Automatic file based synchronization to company server or online storage
  • 14. Security Considerations
    Firewalls
    Good quality firewall with gateway security services and site-to-site VPN capabilities
    Secure wireless networks
    Encrypted secure wireless
    Antivirus software
    Who else are you sharing your network with?
    Unsecured computers on your home network?
    Other people in your hotel or coffee shop?
  • 15. Sample Remote Work Solutions
    Sales Organization
    Traveling Executive
    Independent Consultant
  • 16. Sales Organization
    Description
    10 sales representatives
    Meets weekly at office
    Local travel only
    Remote Workplace
    Home Office (Primary)
    Automobile (Secondary)
    Remote Configuration
    Small Business Server with Terminal Services
    Outlook E-mail
    Laptop w/ 3yr warranty
    Multifunction printer (Print/Scan/Fax)
    Firewall w/ Site-to-Site VPN
    VOIP Desktop Phone w/ company voice mail
    Mobile Smartphone
  • 17. Traveling Executive
    Description
    Multi-user office
    Travels regularly, nationally or internationally
    Works at office infrequently but has office phone and desktop computer
    Remote Workplace
    Traveling Office (Primary)
    Work Office (Secondary)
    Remote Configuration
    Small Business Server with Remote Web Workplace
    Desktop computer in office
    Laptop or Netbookw/ 3yr warranty
    Wireless Broadband
    Outlook E-mail
    MyFax.com Account
    VPN/Offline File Sync
    Desktop Phone w/ company voice mail
    Smartphone
  • 18. Independent Consultant
    Description
    1-2 person home office
    Travels regularly, locally, nationally or internationally
    Divides time working between home office and client’s office
    Remote Workplace
    Home Office (Primary)
    Client’s Office (Secondary)
    Remote Configuration
    Desktop computer in home office with LogMeIn Pro
    Laptop w/ 3yr warranty
    Outlook E-mail
    MyFax.com Account
    OneVoice Account
    Mobile Smartphone
    Online Backup
  • 19. Managing Remote Workers
    Policies
    Authorized Use Policy
    Remote Work Agreement
    Employee Management
    Monitoring Computer Use
    Measure Performance
    Technical Support
  • 20. Questions
    Please feel free to contact us:
    Jim Locke
    (626) 689-4491
    jlocke@ResultWorx.com