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Understanding Voice-over-IP

Understanding Voice-over-IP

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  • If you have an existing PBX system and are not ready to move to a hosted VOIP solution, consider migrating your system to an integrated voice circuit.

Transcript

  • 1. Understanding Voice-over-IP Jim Locke, Principal ResultWorx Technology Group
  • 2. Agenda
    • What is VOIP?
    • How is VOIP different from other systems?
    • Discuss types of phone systems
    • Discuss Common Concerns
    • Home Office Options
    • Transitioning to VOIP
  • 3. What is VOIP?
    • Voice-over-Internet Protocol
    • Uses an Internet protocol to transmit voice calls across the Internet and/or internal networks
  • 4. The VOIP Difference
    • POTS (Plain Old Telephone System)
      • Uses assigned phone lines to make calls
      • Poor utilization rates increases costs
        • Generally 1 phone line to every 2-3 phones
    • Voice-over-IP
      • Uses a portion of bandwidth from a digital circuit to deliver a simultaneous number of calls
      • Good utilization rate, based on simultaneous calls
      • VOIP circuit can often be used for data too
  • 5. Types of Phone Systems
    • Traditional PBX Systems
    • IP-PBX Systems
    • Hosted VOIP
  • 6. Traditional PBX
    • Traditional on-premise phone system
    • Delivers service via multiple phone lines
    • Scalability – Limited by hardware and lines
    • Anticipated Life – 5-10 years
    • Associated Costs
      • System hardware and phones
      • Metered Rates
      • Monthly cost of lines
      • Maintenance & Upgrades
  • 7. IP-PBX Systems
    • On-premise system similar to the PBX
    • Delivers service via multiple analog or digital phone lines
    • Scalability – Limited by hardware and lines
    • Anticipated Life – 5-10 Years
    • Associated Costs
      • System hardware and phones
      • Monthly cost of lines and/or digital circuits
      • Metered and/or fixed rates
      • Maintenance & Upgrades
  • 8. Hosted Voice-over-IP (VOIP)
    • No on-premise phone system
    • Delivers service via digital circuits and network
    • Anticipated Life – 10, 20, 30 years?
    • Scalability – Limited by bandwidth
    • Associated Costs
      • Phones; Possible cabling costs
      • Monthly cost of digital circuits
      • Fixed rates per phone
      • Low Maintenance / No Upgrade Costs
  • 9. Other Advantages of VOIP
    • System can be accessed from the office, mobile phone, a “soft-phone” loaded on a computer, etc; Basically, any place with Internet access.
    • Calls can be routed from phone to phone or can ring all phones simultaneously; Establish your own routing rules
    • Business Continuity - If you lose your Internet connection for any reason, calls are automatically routed to voice mail
    • The system is administered via a web interface with minimal effort
    • Each user generally has their own direct phone number
    • Connect multiple offices on a single system
  • 10. Common VOIP Concerns
    • Can I keep my existing phone number?
    • Quality of service – The Vonage Experience
    • Reliability – What happens if I lose Internet?
    • What type of cabling do I need?
    • Can I use a fax machine with VOIP?
    • Can I page over VOIP?
  • 11. Home Office Phone Options
    • Consumer grade VOIP systems like Vonage, Google Voice or Skype
    • Virtual phone systems like My1Voice
    • Speakeasy Hosted Voice
  • 12. Transitioning to VOIP
    • Connect your existing phone system to an Integrated VOIP circuit
      • Provides some of the cost savings of hosted VOIP
      • Provides some of the features of hosted VOIP
      • Easier to convert to a hosted solution when you are ready
  • 13.
    • Please feel free to contact us:
    • Jim Locke
    • (626) 689-4491
    • [email_address]