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Understanding Voice-over-IP


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Understanding Voice-over-IP

Understanding Voice-over-IP

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  • If you have an existing PBX system and are not ready to move to a hosted VOIP solution, consider migrating your system to an integrated voice circuit.
  • Transcript

    • 1. Understanding Voice-over-IP Jim Locke, Principal ResultWorx Technology Group
    • 2. Agenda
      • What is VOIP?
      • How is VOIP different from other systems?
      • Discuss types of phone systems
      • Discuss Common Concerns
      • Home Office Options
      • Transitioning to VOIP
    • 3. What is VOIP?
      • Voice-over-Internet Protocol
      • Uses an Internet protocol to transmit voice calls across the Internet and/or internal networks
    • 4. The VOIP Difference
      • POTS (Plain Old Telephone System)
        • Uses assigned phone lines to make calls
        • Poor utilization rates increases costs
          • Generally 1 phone line to every 2-3 phones
      • Voice-over-IP
        • Uses a portion of bandwidth from a digital circuit to deliver a simultaneous number of calls
        • Good utilization rate, based on simultaneous calls
        • VOIP circuit can often be used for data too
    • 5. Types of Phone Systems
      • Traditional PBX Systems
      • IP-PBX Systems
      • Hosted VOIP
    • 6. Traditional PBX
      • Traditional on-premise phone system
      • Delivers service via multiple phone lines
      • Scalability – Limited by hardware and lines
      • Anticipated Life – 5-10 years
      • Associated Costs
        • System hardware and phones
        • Metered Rates
        • Monthly cost of lines
        • Maintenance & Upgrades
    • 7. IP-PBX Systems
      • On-premise system similar to the PBX
      • Delivers service via multiple analog or digital phone lines
      • Scalability – Limited by hardware and lines
      • Anticipated Life – 5-10 Years
      • Associated Costs
        • System hardware and phones
        • Monthly cost of lines and/or digital circuits
        • Metered and/or fixed rates
        • Maintenance & Upgrades
    • 8. Hosted Voice-over-IP (VOIP)
      • No on-premise phone system
      • Delivers service via digital circuits and network
      • Anticipated Life – 10, 20, 30 years?
      • Scalability – Limited by bandwidth
      • Associated Costs
        • Phones; Possible cabling costs
        • Monthly cost of digital circuits
        • Fixed rates per phone
        • Low Maintenance / No Upgrade Costs
    • 9. Other Advantages of VOIP
      • System can be accessed from the office, mobile phone, a “soft-phone” loaded on a computer, etc; Basically, any place with Internet access.
      • Calls can be routed from phone to phone or can ring all phones simultaneously; Establish your own routing rules
      • Business Continuity - If you lose your Internet connection for any reason, calls are automatically routed to voice mail
      • The system is administered via a web interface with minimal effort
      • Each user generally has their own direct phone number
      • Connect multiple offices on a single system
    • 10. Common VOIP Concerns
      • Can I keep my existing phone number?
      • Quality of service – The Vonage Experience
      • Reliability – What happens if I lose Internet?
      • What type of cabling do I need?
      • Can I use a fax machine with VOIP?
      • Can I page over VOIP?
    • 11. Home Office Phone Options
      • Consumer grade VOIP systems like Vonage, Google Voice or Skype
      • Virtual phone systems like My1Voice
      • Speakeasy Hosted Voice
    • 12. Transitioning to VOIP
      • Connect your existing phone system to an Integrated VOIP circuit
        • Provides some of the cost savings of hosted VOIP
        • Provides some of the features of hosted VOIP
        • Easier to convert to a hosted solution when you are ready
    • 13.
      • Please feel free to contact us:
      • Jim Locke
      • (626) 689-4491
      • [email_address]