Business Continuity & Disaster Preparedness
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Business Continuity & Disaster Preparedness






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    Business Continuity & Disaster Preparedness Business Continuity & Disaster Preparedness Presentation Transcript

    • Business Continuity & Disaster Preparedness
      Jim Locke, Principal
      ResultWorx Technology Group
    • What is a “Disaster”
      Any incident that causes an unplanned disruption to critical business operations
      Natural Disasters
      On-premise incidents (fire, water damage, etc.)
      Disruptions in communications, power
      Loss of critical business information
    • Some Examples of Disasters
      Natural Disasters (Local)
      High Wind Damage
      Water/Mud Damage
      Business Interruptions
      Power Failure
      Loss of Internet Access
      Loss of Telephone
      Loss of Data
      Loss of Critical Equipment
    • Nobody is Immune
      Disasters affect businesses of all sizes
      Virtually all businesses will experience some sort of disaster in the course of doing business
      40% of ALL businesses that experience a major disaster will never reopen
      The effects of a disaster can be minimized with proper planning
    • Business Continuity
      Identify your critical business operations
      “How will you continue to operate if…”
      Your office or facilities are destroyed or unusable
      You have a power failure
      Telephone or data communications fail
      You suffer a catastrophic data loss
      There are appropriate business continuity solutions for businesses of all sizes
    • Critical Business Operations
      Identify business operations will you need to be able to perform to stay in business?
      Example: payroll, sales, customer service
      What equipment and services will you need to perform these operations?
      Example: Telephone, Computer, Electricity
      Which personnel and vendors are critical to your operations
      Document this information!
    • Office / Facilities
      Identify a location that you could work from temporarily
      Starbucks / Home Office
      Local office suite
      Co-operative arrangement with another office
      Identify equipment that you will need in order to operate at that facility for a minimum of 30 days; Loss in productivity is your enemy
      Create contact lists for employees, vendors, etc that you will need
    • Power Failures
      Many buildings have aging or inadequate power
      Power failures, spikes and brownouts are a leading cause of failure for computers and phone systems
      Purchase a properly rated uninterruptable power supply (UPS) to support your operations
      Cost: Typically $75-$400
      Minimum of $15,000 Warranty
      Automatic Voltage Regulation (AVR)
    • Communications Failures
      Telephone Service
      Use of call forwarding
      Use of mobile phones or voice-over-IP systems
      How will you fax?
      Internet Service
      Small Office Solutions – Use Internet cafés, free WiFi or wireless data cards
      Larger Office Solution – Use redundant data connections (e.g. T1 and Cable)
    • Preparing for Data Loss
      Use multiple drives with fault tolerance for critical data, if possible
      Adopt a suitable backup solution with suitable on-site and off-site storage
      Remember – Data recovery costs much more than backup
    • Automated Backup Solutions
      Backup media
      Just Say NO!
      Tape (60% failure rate)
      USB Key (Limited use due to viruses and data theft)
      On-line Backup
      Hard drive
      Hybrid – Local hard drive and online backup
    • Backup Methods
      File Backup
      Backup all or selected files
      Good for lost or damaged files, not good for catastrophic failures
      Image Backup
      Takes a snapshot image of the entire hard drive that can be restored to a new drive
      Restoring individual files more time consuming
    • Data Storage
      On-site Storage
      Media should be stored in a data rated, fireproof safe whenever possible
      Off-site Storage
      • All solutions need to have off-site storage
      • Establish a rotation schedule
    • Other Backup Considerations
      Recommend password protected encryption
      Physical controls
      Media and Data Destruction
      Perform regular testing of backups
      Rotation Schedule
      Media Replacement Schedule
      Regulatory Requirements
    • Recommended Solutions
      StorageCraft Desktop/Server Protect
      Image Based
      Backup to USB hard drive in fireproof data safe
      Rotate offsite to another hard drive
      Backup and Disaster Recovery Device
      Image based
      Backup to fault-tolerant, redundant hard drives
      Uploads backup nightly to off-site storage
      Virtualization of servers
      Data recovery tools
    • Final Thoughts
      Document your plan and essential processes
      Distribute copies of the plan to the staff responsible for implementing it
      Routinely test your plan, especially the ability to recover data
      Review and update your business continuity plan annually for
      Changes in operations
      Changes in critical equipment
      Changes in personnel, vendors, etc
    • Planning Resources
      SBA Disaster Recovery
      Institute for Business & Home Safety
      American Red Cross
    • Questions
      Please feel free to contact us:
      Jim Locke
      (626) 689-4491