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Business Continuity & Disaster Preparedness


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  • 1. Business Continuity & Disaster Preparedness
    Jim Locke, Principal
    ResultWorx Technology Group
  • 2. What is a “Disaster”
    Any incident that causes an unplanned disruption to critical business operations
    Natural Disasters
    On-premise incidents (fire, water damage, etc.)
    Disruptions in communications, power
    Loss of critical business information
  • 3. Some Examples of Disasters
    Natural Disasters (Local)
    High Wind Damage
    Water/Mud Damage
    Business Interruptions
    Power Failure
    Loss of Internet Access
    Loss of Telephone
    Loss of Data
    Loss of Critical Equipment
  • 4. Nobody is Immune
    Disasters affect businesses of all sizes
    Virtually all businesses will experience some sort of disaster in the course of doing business
    40% of ALL businesses that experience a major disaster will never reopen
    The effects of a disaster can be minimized with proper planning
  • 5. Business Continuity
    Identify your critical business operations
    “How will you continue to operate if…”
    Your office or facilities are destroyed or unusable
    You have a power failure
    Telephone or data communications fail
    You suffer a catastrophic data loss
    There are appropriate business continuity solutions for businesses of all sizes
  • 6. Critical Business Operations
    Identify business operations will you need to be able to perform to stay in business?
    Example: payroll, sales, customer service
    What equipment and services will you need to perform these operations?
    Example: Telephone, Computer, Electricity
    Which personnel and vendors are critical to your operations
    Document this information!
  • 7. Office / Facilities
    Identify a location that you could work from temporarily
    Starbucks / Home Office
    Local office suite
    Co-operative arrangement with another office
    Identify equipment that you will need in order to operate at that facility for a minimum of 30 days; Loss in productivity is your enemy
    Create contact lists for employees, vendors, etc that you will need
  • 8. Power Failures
    Many buildings have aging or inadequate power
    Power failures, spikes and brownouts are a leading cause of failure for computers and phone systems
    Purchase a properly rated uninterruptable power supply (UPS) to support your operations
    Cost: Typically $75-$400
    Minimum of $15,000 Warranty
    Automatic Voltage Regulation (AVR)
  • 9. Communications Failures
    Telephone Service
    Use of call forwarding
    Use of mobile phones or voice-over-IP systems
    How will you fax?
    Internet Service
    Small Office Solutions – Use Internet cafés, free WiFi or wireless data cards
    Larger Office Solution – Use redundant data connections (e.g. T1 and Cable)
  • 10. Preparing for Data Loss
    Use multiple drives with fault tolerance for critical data, if possible
    Adopt a suitable backup solution with suitable on-site and off-site storage
    Remember – Data recovery costs much more than backup
  • 11. Automated Backup Solutions
    Backup media
    Just Say NO!
    Tape (60% failure rate)
    USB Key (Limited use due to viruses and data theft)
    On-line Backup
    Hard drive
    Hybrid – Local hard drive and online backup
  • 12. Backup Methods
    File Backup
    Backup all or selected files
    Good for lost or damaged files, not good for catastrophic failures
    Image Backup
    Takes a snapshot image of the entire hard drive that can be restored to a new drive
    Restoring individual files more time consuming
  • 13. Data Storage
    On-site Storage
    Media should be stored in a data rated, fireproof safe whenever possible
    Off-site Storage
    • All solutions need to have off-site storage
    • 14. Establish a rotation schedule
  • Other Backup Considerations
    Recommend password protected encryption
    Physical controls
    Media and Data Destruction
    Perform regular testing of backups
    Rotation Schedule
    Media Replacement Schedule
    Regulatory Requirements
  • 15. Recommended Solutions
    StorageCraft Desktop/Server Protect
    Image Based
    Backup to USB hard drive in fireproof data safe
    Rotate offsite to another hard drive
    Backup and Disaster Recovery Device
    Image based
    Backup to fault-tolerant, redundant hard drives
    Uploads backup nightly to off-site storage
    Virtualization of servers
    Data recovery tools
  • 16. Final Thoughts
    Document your plan and essential processes
    Distribute copies of the plan to the staff responsible for implementing it
    Routinely test your plan, especially the ability to recover data
    Review and update your business continuity plan annually for
    Changes in operations
    Changes in critical equipment
    Changes in personnel, vendors, etc
  • 17. Planning Resources
    SBA Disaster Recovery
    Institute for Business & Home Safety
    American Red Cross
  • 18. Questions
    Please feel free to contact us:
    Jim Locke
    (626) 689-4491