Family Assistance Center
Mini Conference
Gateway Baptist Church,
Montgomery, Alabama
May 15, 2014
1
SMORT/FAC, 2014
Prepar...
Optimal Planning Assumptions
• There has been an event
• Decedents (Maximum):
– 30 Decedents (or presumed decedents)
– 6 F...
Mission of the FAC Team Member
• To provide for and respond to the emotional,
psychological and spiritual needs of FMs
• T...
The Need for the FAC
• People are dead or missing
• Other people are looking for them
• They surge or attempt to call the ...
Primary Goals of a FAC
• Provide a private and secure place
• Protect families from media and curiosity seekers
• Facilita...
Maslow’s Hierarchy of Need
5/15/2014
SMORT/FAC, 2014
Prepared by John R. Wible, FACED
6
SMORT/FAC Partners
• ME/C and locals
• ADFS
• ADPH
• LE(includes FBI)
• Fire Dept.
• Baptist Disaster
• ADMH/MR
5/15/2014
...
Key Terminology
• SMORT
• Family
• Antemortem Data
• DMORT
• Family Interview
• Reunification
• Victim Identification Prof...
Guiding Principles
• Serve and support families not “fix” them
• Support the continuum of emergency
response
• Families wi...
Information for Families
• Principal source of information for FMs
• General Briefings
• Info on memorials
• No contact wi...
Site Selection Considerations
• Local authorities will determine sites dictated
by location of event and security needs
• ...
Optimal FAC (Only) Setup
Exclusive of ADFS Facilities
Entrance Hall Large Meeting Room
Quiet Lounge Food Service
TV Area C...
Single Large Area Layout
Lounge/Food
Table + 6 Chairs (T+6)
T+6 T+6 T+6 T+6
T+6T+6T+6T+6
T+3
Presentation
Table
Family Int...
Reception and Registration
• ADMINs check in, greet and tour FMs
• FARs meet FMs and begin to work with FMs
• FMs check-in...
Demobilization/Debriefing
• When the last decedent is reunified with FM
• Or, as otherwise directed
• Give notice to FMs
•...
FAC Staff
• FACED - Director
• DeFACED - Deputy Director
• FARs - Family Assistance Reps
• ChoPPs - Chief of Pro. Personne...
General Responsibilities/Training
• Register with “Alabama Responds”
• Notification process – 2 calls
• Possible deploymen...
ADMINs and Reception and
Registration at the FAC
• Welcome and greet/redirect FMs
• Perform intake procedures
• Supervise ...
Family Briefings
• Will be honest and non-speculative, sensitive
• Used to dispel rumors and misinformation
• Scheduled an...
Ante Mortem Victim Identification
Services (AMIs)
• AMIs interview > one family using VIP form
– Laptop or Paper, then inp...
Family Assistance Representatives
• Serve FMs with emotional support/guidance
• One FAR is assigned to a family
• Meet the...
FAR Responsibilities
• Report to the Chief of Professional Personnel
• Assist FMs with grief reactions.
• Provide Psycholo...
FARs Address FMs With
Using principles of PFA and COSC, FARs
address with FMs:
• Safety
• Calming
• Connectedness
• Self a...
Core FAR Objectives
• Assess physical and emotional safety of FMs
• Gather preliminary data on FMs
• Assess emotional/phys...
Ancillary Services
• First Aid – EMS
• Childcare – May be Baptist Disaster Services
or as supplied by EMA
• Death notifica...
ADMINs and Equipment
• ADMINs, under direction of CoLog serve as
advanced party
• ADMINs set up the FAC according to floor...
Table of Equipment (TOE)
Folding Tables – Light Fiberglass 12
Chairs, Light - Folding or Stackable 66
Dividers, Light wt.,...
Resources to Download
• For resources, click your browser to
http://www.wuala.com/
• Download the program for PC or mobile...
For A Copy of the Presentation
• See “Family.Assistance .Center” a download
on Slideshare 7 
– http://www.slideshare.net/...
Upcoming SlideShare
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Gbc.fac.mini.05.14

  1. 1. Family Assistance Center Mini Conference Gateway Baptist Church, Montgomery, Alabama May 15, 2014 1 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 5/15/2014 Family Assistance Center
  2. 2. Optimal Planning Assumptions • There has been an event • Decedents (Maximum): – 30 Decedents (or presumed decedents) – 6 Family Members (FM) per decedent • Staff (Assuming 100% participation on stand-up) – 30 FARs; 10 AMIs; 5 Exec. Staff; 5 ADMINs • Setup – WIFI (ADFS) Compatible w/ADFS network 2 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 5/15/2014
  3. 3. Mission of the FAC Team Member • To provide for and respond to the emotional, psychological and spiritual needs of FMs • To provide administrative support • To assist the Coroner/Medical Examiner (ME/C) in obtaining ante mortem information for decedent identification 5/15/2014 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 3
  4. 4. The Need for the FAC • People are dead or missing • Other people are looking for them • They surge or attempt to call the site, LE and FD, hospitals , 911, and ME/C. • FAC deflects some of this surge • FAC can take care of the decedents’ FMs 5/15/2014 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 4
  5. 5. Primary Goals of a FAC • Provide a private and secure place • Protect families from media and curiosity seekers • Facilitate information exchange among ME/C, other agencies and the families • Assist the ME/C can obtain data • Address families’ informational, psychological, first aid, and logistical needs • Facilitate ME/C death notifications • Reunite families with decedents 5/15/2014 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 5
  6. 6. Maslow’s Hierarchy of Need 5/15/2014 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 6
  7. 7. SMORT/FAC Partners • ME/C and locals • ADFS • ADPH • LE(includes FBI) • Fire Dept. • Baptist Disaster • ADMH/MR 5/15/2014 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 7 •EMS and EMA •Schools •Spiritual care providers •Cultural leaders •Businesses •Military •Feds: NTSB, DMORT
  8. 8. Key Terminology • SMORT • Family • Antemortem Data • DMORT • Family Interview • Reunification • Victim Identification Profile 5/15/2014 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 8
  9. 9. Guiding Principles • Serve and support families not “fix” them • Support the continuum of emergency response • Families will all grieve differently • Establish relationships and build systems • Mass casualty incidents are highly sensitive, not all are suited to be in FAC environment • “Simper Gumby” (Simper Mollis) 5/15/2014 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 9
  10. 10. Information for Families • Principal source of information for FMs • General Briefings • Info on memorials • No contact with media • No releasing of family or decedent names or information 5/15/2014 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 10
  11. 11. Site Selection Considerations • Local authorities will determine sites dictated by location of event and security needs • Sites should be preselected (maybe . . . not) • Hotel, school, or community center optimal • Church acceptable • Appropriate infrastructure – Power, HVAC, toilets, communications – Sized appropriately – large and small rooms – Availability of EMT service 5/15/2014 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 11
  12. 12. Optimal FAC (Only) Setup Exclusive of ADFS Facilities Entrance Hall Large Meeting Room Quiet Lounge Food Service TV Area Children’s Area Chapel/ Counseling Family Interview Family Interview Family Interview Family Interview Message Monitor/ Roll Stand 12 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 5/15/2014 Doors
  13. 13. Single Large Area Layout Lounge/Food Table + 6 Chairs (T+6) T+6 T+6 T+6 T+6 T+6T+6T+6T+6 T+3 Presentation Table Family Interview Areas Family Interview Areas Message Monitor/ Roll Stand T+3 Quiet /Chapel Area Portable Dividers 13 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 5/15/2014
  14. 14. Reception and Registration • ADMINs check in, greet and tour FMs • FARs meet FMs and begin to work with FMs • FMs check-in/check-out and badging required • AMIs will eventually perform VIP interview • All staff support ME/C • ADMINs assist Chief Culpepper w/security • Absolutely no media or social media in or out! 5/15/2014 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 14
  15. 15. Demobilization/Debriefing • When the last decedent is reunified with FM • Or, as otherwise directed • Give notice to FMs • “Psychologically debrief” staff • “Hotwash” follows afterwards 5/15/2014 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 15
  16. 16. FAC Staff • FACED - Director • DeFACED - Deputy Director • FARs - Family Assistance Reps • ChoPPs - Chief of Pro. Personnel • AMIs - Antemortem Interviewers • Ops - Chief of Operations • ADMINs - Administrative Assistants • CoLog - Chief of Logistics 5/15/2014 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 16
  17. 17. General Responsibilities/Training • Register with “Alabama Responds” • Notification process – 2 calls • Possible deployment in “GO” Teams based on size/nature of event, geography and discipline • Keep info current/inform of resignations • Training – FEMA IS-100 or IS-100b – FEMA IS-200 or IS-200b – Combat Operation Stress Control - Baptists – Psychological First Aid 5/15/2014 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 17
  18. 18. ADMINs and Reception and Registration at the FAC • Welcome and greet/redirect FMs • Perform intake procedures • Supervise check in/out of FMs and Staff • Assist with security and “roam” facility • Orient FMs to FAC mission, staff and facilities • Assign FAR to FM • ADMINs report to CoLog 5/15/2014 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 18
  19. 19. Family Briefings • Will be honest and non-speculative, sensitive • Used to dispel rumors and misinformation • Scheduled and unscheduled • All FMs get same information • Forum for ME/C or LE to update • Answer questions or “don’t know” • Help maintain a consistent process 5/15/2014 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 19
  20. 20. Ante Mortem Victim Identification Services (AMIs) • AMIs interview > one family using VIP form – Laptop or Paper, then input to ADFS system – Plan on 2-3 hour interview (it’s not simple) – Requires good interview and people skills – Private room or area • AMIs report to OPPs • ADFS matches ante and postmortem data • ME/C calls a match 5/15/2014 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 20
  21. 21. Family Assistance Representatives • Serve FMs with emotional support/guidance • One FAR is assigned to a family • Meet the FM needs, however FARs do not provide specialized religious, financial or mental health counseling • Where ad’l counseling needed, FAR, through ChoPPs obtains such services from EMA 5/15/2014 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 21
  22. 22. FAR Responsibilities • Report to the Chief of Professional Personnel • Assist FMs with grief reactions. • Provide Psychological First Aid as needed • Make referrals as requested or as indicated • Provide PFA and grief educational • Cooperate with and assist ME/C and AMIs in obtaining antemortem data 5/15/2014 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 22
  23. 23. FARs Address FMs With Using principles of PFA and COSC, FARs address with FMs: • Safety • Calming • Connectedness • Self and community efficacy • Hope 5/15/2014 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 23
  24. 24. Core FAR Objectives • Assess physical and emotional safety of FMs • Gather preliminary data on FMs • Assess emotional/physical stability of FMs • Assess practical assistance necessary • Determine the need for referral • Acquaint FMs with coping skills • Advise ChoPPs and FACED of FM needs • Use PFA Provider worksheet as a guide 5/15/2014 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 24
  25. 25. Ancillary Services • First Aid – EMS • Childcare – May be Baptist Disaster Services or as supplied by EMA • Death notifications by ME/C • Food service • Translation services 5/15/2014 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 25
  26. 26. ADMINs and Equipment • ADMINs, under direction of CoLog serve as advanced party • ADMINs set up the FAC according to floor plan utilizing on-site, EMA or FAC equipment • ADMINs take charge of, transport, deploy, and demobilize FAC equipment • ADMINs assist CoLog in maintaining FAC equipment 5/15/2014 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 26
  27. 27. Table of Equipment (TOE) Folding Tables – Light Fiberglass 12 Chairs, Light - Folding or Stackable 66 Dividers, Light wt., foldable 10 Subnotebook computers 12 32” Smart HD Monitor (message bd.) w/wheeled AV cart 1 MIFI units online w/data plan (assuming no ADFS WIFI) 2 Portable Podium 1 Towable trailer 1 5/15/2014 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 27
  28. 28. Resources to Download • For resources, click your browser to http://www.wuala.com/ • Download the program for PC or mobile device • Log on as “jwible15” • Password is “Disaster1” (It is case sensitive.) • Open the public folder, “Disaster1”, Documents, FAC. There you will have access to the following: – COSC complete, – DMORT interview form, – psychological first aid manual, – SMORT Code of Conduct, – The FAC (SMORT) Operations Plan, and – The paper and this .pptx presentation. 5/15/2014 SMORT/FAC, 2014 Prepared by John R. Wible, FACED 28
  29. 29. For A Copy of the Presentation • See “Family.Assistance .Center” a download on Slideshare 7  – http://www.slideshare.net/jwible • Also, follow me on Facebook John R. Wible, 2013 29  
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