DC10 Jeroen Segers - Servitization for manufacturing - programme overview

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Jeroen Segers from Exser presented at the Servitization for manufacturing session at the Service Innovation Congres 2010 (DC10) in Almere, the Netherlands.

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DC10 Jeroen Segers - Servitization for manufacturing - programme overview

  1. 1. Servitization for manufacturing: from products to services<br />November 2th 2010 - Almere <br />Jeroen.segers@exser.nl<br />+31 6 24 234 008 <br />
  2. 2. Goals of today<br />Discuss the importance of service innovation for manufacturers (servitization)<br />Create awareness through examples and newest scientific insights <br />Present the Exser Servitization Initiative programme<br />VERTROUWELIJK CONCEPT <br />2<br />
  3. 3. Agenda<br />14.00-14.10u Introduction - Jeroen Segers - Exser Servitization Initiative<br /> <br />14.10-14.45u Scientific introduction - Prof. dr. Andy Neely Cambridge University <br /> <br />14.45-15.20u Ahrend: from manufacturing supplier to providing new product service combinations - Remond van Rijn <br /> <br />15.20-15.55u  IBM: from hardware/software supplier towards a complete “Smarter Planet ICT company" - Kees Donker - IBM  <br />15.55-16.00u Closing & short wrap-up session Andy Neely <br />3<br />
  4. 4. Exser programmE<br />4<br />Exser Servitization Initiative<br />
  5. 5. Problem & background <br />Product Service Systems: Traditional products alone cannot make the difference any more<br />Increasing complexity (because of specialisation) and dynamic value networks require new approaches …. <br />But appropriate knowledge, methods and tools are lacking … <br />5<br />
  6. 6. Goals Research Programme ESI<br />To make the development of new product service systems more successful and more efficient. <br />New knowledge, methods, tools and new research facilities will help companies to be more profitable <br />Through a multidisciplinairy cooperation of industry, knowledge institutes (universities) and government<br />6<br />
  7. 7. Intended consortia partners <br />Manufacturing industries which try to switch to a more services oriented strategy<br />7<br />And many more..<br />7<br />
  8. 8. Three research topics <br />Topic B: <br />Topic A: <br />Topic C: <br />SERVICE PROVIDERS <br />CUSTOMERS (AND END USERS) <br />NEW SERVICE OFFERING<br />Organisation (transition) <br />8<br />
  9. 9. Demand (Problem) based approach: Work Packages will be defined together with consortia partners<br />Actielijn B: <br />Actielijn A: <br />Actielijn C: <br />Organisatie (transitie) <br />WP:<br />WP:<br />WP:<br />WP:<br />WP:<br />WP: Export van diensten<br />WP: SME’s and Servitization (ism met Syntens)<br />9<br />
  10. 10. Thank you for your attention, we are sure you will get inspired to start great product-service<br />combinations today!<br />10<br />
  11. 11. Agenda<br />14.00-14.10u Introduction - Jeroen Segers - Exser Servitization Initiative<br /> <br />14.10-14.45u Scientific introduction - Prof. dr. Andy Neely Cambridge University <br /> <br />14.45-15.20u Ahrend: from manufacturing supplier to providing new product service combinations - Remond van Rijn <br /> <br />15.20-15.55u  IBM: from hardware/software supplier towards a complete “Smarter Planet ICT company" - Kees Donker - IBM  <br />15.55-16.00u Closing & short wrap-up session Andy Neely <br />11<br />
  12. 12. Agenda<br />14.15-14.25u Introduction - Jeroen Segers - Exser Servitization Initiative<br /> <br />14.25-15.00u Scientific introduction - Prof. dr. Andy Neely Cambridge University <br /> <br />15.00-15.35u Ahrend: from manufacturing supplier to providing new product service combinations - Remond van Rijn <br /> <br />15.35-16.10u  IBM: from hardware/software supplier towards a complete “Smarter Planet ICT company" - Kees Donker - IBM  <br />16.00-16.15u Closing & short wrap-up session Andy Neely <br />12<br />

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