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ResponsePoint Changes Small Business Communications!

ResponsePoint Changes Small Business Communications!

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MS ResponsePoint MS ResponsePoint Presentation Transcript

  • Connecting, Communicating, and Collaborating
    • Simplifying Your Business Communications with Microsoft Response Point
    Jack V. Harding, MCP Systems Analyst PC TechSup 9/2008 Insert Partner Logo here …
  • How to Use this Deck (Hidden Slide)
    • Presentation Objective
    • Introduce Microsoft Response Point, it’s value, it’s features to business customers
    • What this presentation is :
    • A presentation on the need for, the value of, the benefits of Microsoft Response Point as a business telephony solution
    • What this presentation is not:
    • A technical drill down on Response Point, VoIP, SIP, or telephony related technologies.
    • Delivery
    • This deck is designed to be delivered by a Microsoft Response Point Partner.
    • Please note that the PPTX file and the video file are to be located in the same folder .
    • Customizing the Deck
    • The deck has been designed to allow for the partner to insert logo and contact data on the title slide, closing slide, and resource slide
    • Additional Resources
    • Current information about Response Point can be found at the links below
    • http://www.microsoft.com/responsepoint
    • http://partner.microsoft.com
  • Agenda
    • A little fun first…
    • Business communication challenges
    • Business communication - Key decisions
    • Response Point introduction
    • Response Point benefits and features
    • Demonstration
    • Market feedback
    • Response Point resources
  • A Typical Business Pain … 
  • Today’s Business Communication Challenges
    • Difficulty in reaching or responding quickly to customers.
    • Multiple and disparate telephony solutions and systems in-house
    • Always on, 24 x 7, the connected world of business
    • Complexity of solutions is overwhelming
    • Inability to receive and identify calls from customers or partners
    • Inconsistent communications with customers and partners
    • TCO and ROI is challenging
  • What is Response Point?
    • Microsoft ® Response Point ™ is advanced phone system software designed especially for small businesses that have 1 to 50 employees.
    • User-friendly management center empowers the average user to set up a phone or make system changes in minutes.
    • A unique voice-enabled user interface instantly connects employees and customers with the people or information they need.
    • The entire system, in one affordable package, supports both traditional phone service and VoIP
    • Response Point phone systems are easy to manage, easy to use, and easy to grow
  • Components of MS Response Point? The software that powers advanced phone systems
    • Hardware Components :
    • Base unit
    • Phones
    • PSTN gateway
    • Software Components :
    • Base unit IP PBX software
    • Response Point Administrator
    • Response Point Assistant
  • Response Point Features
  • Purchasing Criteria for Business Communications Key decision making factors that matter Good to have Enhancements & Differentiators Must Have, Baseline Expectations Downtime/ reliability Project professional image Savings on local, long distance Mobility integration/reachability Expandability/add lines, stations Immediate deployment/within 1 day Short learning cycle to use phone system effectively Simple pricing & packaging Total cost of ownership (TCO) Attractive design Integration with Outlook
  • Response Point Changes the Game Feature Overload Complex Administration Restrictive Licensing High Acquisition Cost “ Enterprise Grade” Telephony Solutions Easy to Grow Affordable Easy to Manage Designed Specifically for Small Businesses Easy to Use
  • Components of a RP Phone System
    • HTML-based management console (on a PC in the LAN) for moves, adds, changes and managing system health
    • Client software on a client PC for Outlook contact integration, on-screen incoming call notifications and easy access to forwarding rules or personal preferences
    • No separate software charges; customers can use as many features or add as many phones as they like
    • Response Point IP PBX software running on Windows XP Embedded
    • Steady-state storage for optimum hardware reliability
    • Built-in voicemail
    • VoIP gateway
    • 4 or 8 port base configuration
    • Easy expandable in any line increment
    • No additional software or port licensing fees
    • SIP endpoints connected to wired LAN
    • Response Point button enables one-touch voice commands
    • Auto discovery and configuration
  • See how easy small business phone system software can be!
  • Response Point Delivers Value for the Business
    • Consistent Communication
      • Auto-Attendant
    • Prioritized Communication
      • Call Filtering
    • Extensibility
      • Add phones, move phones easily
    • Flexibility
      • Speech Recognition
    • Leverages IT Investments
      • Small Business Server, Outlook, Business Contact Manager
  • What the Market is Saying Excuse the ebullient praise here but RP is awesome The best voice-recognition software we’ve ever developed… a major breakthrough–Bill Gates Microsoft has hit the sweet spot for small businesses I liked RP very much for small businesses… Hardware installation is amazingly simple, especially when compared with something like the Avaya/Netgear VoIP bundle. Microsoft's VOIP system for SMBs boasts a few glitzy next-generation features that make the system incredibly easy to use, and comes in an appliance form factor a snap to deploy
  • Response Point OEMs #1 in small business networking A complete system with 5 phones costs $1700-$2499. Each additional phone will cost $139 #1 in Notebook computing (manufactures 1/3 of all laptops worldwide) A complete system with 4 phones costs $2200-$2499. Each additional phone costs $159 Leading high-quality cordless phone and a key phone manufacturer in the US (Launching RP in Summer ‘08) #1 PBX/phone provider in Europe
  • Response Point Resources
    • PC TechSup Voice & Data Solutions
      • www.pctechsup.com/responsepoint
    • Microsoft Response Point
    • www.microsoft.com/responsepoint
    • Microsoft Response Point Blog
    • http://blogs.technet.com/rp/
    Insert Partner Logo here…
  • For A Demonstration
    • Call PC TechSup for a Live Interactive Demonstration @ 267-308-0515
    Insert Partner Logo here…
    • Thank You
  • Back Up Slides
  • Response Point Architecture (1) Response Point Base Unit Phone line adapter (PSTN gateway) Windows XPe + SIP/RTP + VoIP Gateway SIP phones PCs running Personal Center software VoIP server Broadband modem Local Area Network PC running Management Center software PSTN (analog phone service) Internet Router PSTN/Broadband Service
  • Response Point Architecture (2) Response Point Base Unit Windows XPe + SIP/RTP + VoIP Gateway SIP phones PCs running Personal Center software SIP, e.g. BroadWorks Server Switch / Hub (managed by ITSP) Local Area Network PC running Management Center software PSTN (analog phone service) Internet Converged Voice/Data Service (PSTN Replacement)