MS ResponsePoint

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ResponsePoint Changes Small Business Communications!

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  • MS ResponsePoint

    1. 1. Connecting, Communicating, and Collaborating <ul><li>Simplifying Your Business Communications with Microsoft Response Point </li></ul>Jack V. Harding, MCP Systems Analyst PC TechSup 9/2008 Insert Partner Logo here …
    2. 2. How to Use this Deck (Hidden Slide) <ul><li>Presentation Objective </li></ul><ul><li>Introduce Microsoft Response Point, it’s value, it’s features to business customers </li></ul><ul><li>What this presentation is : </li></ul><ul><li>A presentation on the need for, the value of, the benefits of Microsoft Response Point as a business telephony solution </li></ul><ul><li>What this presentation is not: </li></ul><ul><li>A technical drill down on Response Point, VoIP, SIP, or telephony related technologies. </li></ul><ul><li>Delivery </li></ul><ul><li>This deck is designed to be delivered by a Microsoft Response Point Partner. </li></ul><ul><li>Please note that the PPTX file and the video file are to be located in the same folder . </li></ul><ul><li>Customizing the Deck </li></ul><ul><li>The deck has been designed to allow for the partner to insert logo and contact data on the title slide, closing slide, and resource slide </li></ul><ul><li>Additional Resources </li></ul><ul><li>Current information about Response Point can be found at the links below </li></ul><ul><li>http://www.microsoft.com/responsepoint </li></ul><ul><li>http://partner.microsoft.com </li></ul>
    3. 3. Agenda <ul><li>A little fun first… </li></ul><ul><li>Business communication challenges </li></ul><ul><li>Business communication - Key decisions </li></ul><ul><li>Response Point introduction </li></ul><ul><li>Response Point benefits and features </li></ul><ul><li>Demonstration </li></ul><ul><li>Market feedback </li></ul><ul><li>Response Point resources </li></ul>
    4. 4. A Typical Business Pain … 
    5. 5. Today’s Business Communication Challenges <ul><li>Difficulty in reaching or responding quickly to customers. </li></ul><ul><li>Multiple and disparate telephony solutions and systems in-house </li></ul><ul><li>Always on, 24 x 7, the connected world of business </li></ul><ul><li>Complexity of solutions is overwhelming </li></ul><ul><li>Inability to receive and identify calls from customers or partners </li></ul><ul><li>Inconsistent communications with customers and partners </li></ul><ul><li>TCO and ROI is challenging </li></ul>
    6. 6. What is Response Point? <ul><li>Microsoft ® Response Point ™ is advanced phone system software designed especially for small businesses that have 1 to 50 employees. </li></ul><ul><li>User-friendly management center empowers the average user to set up a phone or make system changes in minutes. </li></ul><ul><li>A unique voice-enabled user interface instantly connects employees and customers with the people or information they need. </li></ul><ul><li>The entire system, in one affordable package, supports both traditional phone service and VoIP </li></ul><ul><li>Response Point phone systems are easy to manage, easy to use, and easy to grow </li></ul>
    7. 7. Components of MS Response Point? The software that powers advanced phone systems <ul><li>Hardware Components : </li></ul><ul><li>Base unit </li></ul><ul><li>Phones </li></ul><ul><li>PSTN gateway </li></ul><ul><li>Software Components : </li></ul><ul><li>Base unit IP PBX software </li></ul><ul><li>Response Point Administrator </li></ul><ul><li>Response Point Assistant </li></ul>
    8. 8. Response Point Features
    9. 9. Purchasing Criteria for Business Communications Key decision making factors that matter Good to have Enhancements & Differentiators Must Have, Baseline Expectations Downtime/ reliability Project professional image Savings on local, long distance Mobility integration/reachability Expandability/add lines, stations Immediate deployment/within 1 day Short learning cycle to use phone system effectively Simple pricing & packaging Total cost of ownership (TCO) Attractive design Integration with Outlook
    10. 10. Response Point Changes the Game Feature Overload Complex Administration Restrictive Licensing High Acquisition Cost “ Enterprise Grade” Telephony Solutions Easy to Grow Affordable Easy to Manage Designed Specifically for Small Businesses Easy to Use
    11. 11. Components of a RP Phone System <ul><li>HTML-based management console (on a PC in the LAN) for moves, adds, changes and managing system health </li></ul><ul><li>Client software on a client PC for Outlook contact integration, on-screen incoming call notifications and easy access to forwarding rules or personal preferences </li></ul><ul><li>No separate software charges; customers can use as many features or add as many phones as they like </li></ul><ul><li>Response Point IP PBX software running on Windows XP Embedded </li></ul><ul><li>Steady-state storage for optimum hardware reliability </li></ul><ul><li>Built-in voicemail </li></ul><ul><li>VoIP gateway </li></ul><ul><li>4 or 8 port base configuration </li></ul><ul><li>Easy expandable in any line increment </li></ul><ul><li>No additional software or port licensing fees </li></ul><ul><li>SIP endpoints connected to wired LAN </li></ul><ul><li>Response Point button enables one-touch voice commands </li></ul><ul><li>Auto discovery and configuration </li></ul>
    12. 12. See how easy small business phone system software can be!
    13. 13. Response Point Delivers Value for the Business <ul><li>Consistent Communication </li></ul><ul><ul><li>Auto-Attendant </li></ul></ul><ul><li>Prioritized Communication </li></ul><ul><ul><li>Call Filtering </li></ul></ul><ul><li>Extensibility </li></ul><ul><ul><li>Add phones, move phones easily </li></ul></ul><ul><li>Flexibility </li></ul><ul><ul><li>Speech Recognition </li></ul></ul><ul><li>Leverages IT Investments </li></ul><ul><ul><li>Small Business Server, Outlook, Business Contact Manager </li></ul></ul>
    14. 14. What the Market is Saying Excuse the ebullient praise here but RP is awesome The best voice-recognition software we’ve ever developed… a major breakthrough–Bill Gates Microsoft has hit the sweet spot for small businesses I liked RP very much for small businesses… Hardware installation is amazingly simple, especially when compared with something like the Avaya/Netgear VoIP bundle. Microsoft's VOIP system for SMBs boasts a few glitzy next-generation features that make the system incredibly easy to use, and comes in an appliance form factor a snap to deploy
    15. 15. Response Point OEMs #1 in small business networking A complete system with 5 phones costs $1700-$2499. Each additional phone will cost $139 #1 in Notebook computing (manufactures 1/3 of all laptops worldwide) A complete system with 4 phones costs $2200-$2499. Each additional phone costs $159 Leading high-quality cordless phone and a key phone manufacturer in the US (Launching RP in Summer ‘08) #1 PBX/phone provider in Europe
    16. 16. Response Point Resources <ul><li>PC TechSup Voice & Data Solutions </li></ul><ul><ul><li>www.pctechsup.com/responsepoint </li></ul></ul><ul><li>Microsoft Response Point </li></ul><ul><li>www.microsoft.com/responsepoint </li></ul><ul><li>Microsoft Response Point Blog </li></ul><ul><li>http://blogs.technet.com/rp/ </li></ul>Insert Partner Logo here…
    17. 17. For A Demonstration <ul><li>Call PC TechSup for a Live Interactive Demonstration @ 267-308-0515 </li></ul>Insert Partner Logo here…
    18. 18. <ul><li>Thank You </li></ul>
    19. 19. Back Up Slides
    20. 20. Response Point Architecture (1) Response Point Base Unit Phone line adapter (PSTN gateway) Windows XPe + SIP/RTP + VoIP Gateway SIP phones PCs running Personal Center software VoIP server Broadband modem Local Area Network PC running Management Center software PSTN (analog phone service) Internet Router PSTN/Broadband Service
    21. 21. Response Point Architecture (2) Response Point Base Unit Windows XPe + SIP/RTP + VoIP Gateway SIP phones PCs running Personal Center software SIP, e.g. BroadWorks Server Switch / Hub (managed by ITSP) Local Area Network PC running Management Center software PSTN (analog phone service) Internet Converged Voice/Data Service (PSTN Replacement)

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