Loading…

Flash Player 9 (or above) is needed to view presentations.
We have detected that you do not have it on your computer. To install it, go here.

Like this presentation? Why not share!

Importance of Professionalism

on

  • 2,409 views

Career success is highly dependent on professionalism and etiquette as demonstrated in this preso for CalCPA, UCSD, and many Next Step clients

Career success is highly dependent on professionalism and etiquette as demonstrated in this preso for CalCPA, UCSD, and many Next Step clients

Statistics

Views

Total Views
2,409
Views on SlideShare
2,406
Embed Views
3

Actions

Likes
0
Downloads
20
Comments
0

1 Embed 3

http://www.linkedin.com 3

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment
  • Instant messaging is currently the fastest growing form of corporate communication and is expected to overtake email in usage within the next five years. IM is the fastest way to communicate apart from the phone or face-to-face. However, not all prospects use or want to communicate with sales people via IM. Be sure to ask permission before youcontact prospects this way. When sending an Instant MessageWait at least a few seconds for the other party to reply. Don't forget that people on IM are generally multi-tasking and may be on the phone or away from their desk.Say goodbye before you sign off and close the application. Phrases like "Nice chatting, catch up later", or "Need to go – will speak later" are ways to show you need to sign off. Knock Before You EnterInquire if the other party can instant message. Start out with something like, "Hi, can you chat?" Or, "Are you available?" IMs are great for finding out if someone is reachable. If your prospects say they're busy, respect their decision and try again another time. Remember to practice what you preach. If you're too busy to take an instant message, just say so. Your prospects will respect you for it and, hopefully, return the favor.
  • Be Brief If you keep bumping up against the word limit, switch to e-mail or pick up the phone. Instant messages are like postcards, minus the postage. A thought or two, at the most, is all you should be sending at once.  Watch What You WriteDon't write anything in an IM that you wouldn't write in an e-mail or a typed letter. Whatever you say in instant messages can be saved and sent around. You've got no control over that. So don't assume that once your IM leaves your computer screen, it's gone. If you wouldn't want to see your words on a postcard or a billboard, don't put them in an instant message.
  • Like Instant Messaging, texting can provide you with flexibility in your communications. Here are some guidelines to make the best use of texting in the sales process Although it can be a good way to quickly exchange information, some can consider it intrusive. Use texting for messages that cannot be misinterpreted.Be careful who is on your buddy list. Not all clients or prospects want to use text messaging to communicate with sales people.  Texts should be short and sweet. Check the recipient’s number BEFORE you hit “send”.  Your prospect might not like receiving the love letter you thought you sent to your girlfriend.  Surveys show that many people find the shorthand messages that others send to them as difficult to read and understand.  Consider using predictive text software that makes texting faster and less frustrating – if this is a preferred communication method of your prospects and clients.

Importance of Professionalism Importance of Professionalism Presentation Transcript

  • PN Student Night 2010: Business Etiquette
    Jennifer Vessels
    October 28, 2010
  • Your business success comes from:
    Some experts estimate that 15% of your business success comes from your skills and knowledge, while 85% comes from your ability to connect with otherpeople and engender trust and respect.
    Your
    Knowledge
    (15%)
    Your People Skills
    (85%)
    Study by Harvard University, the Carnegie
    Foundation and the Stanford Research Institute
    Success Secrets
  • Primary reason for failure: their inability to build good relationships with peers and subordinates
    Management Failures
    (40%)
    Management Successes
    (60%)
    Manchester Partners Study
    New Management Recruits
  • Avoid the Fatal Career Faux Pas
    Basics
    Communications
    Arriving late
    Being unprepared in meetings
    Demanding attention
    Not portraying a professional image
    Over committing and under delivering
    Multi-tasking (not paying full attention)
    Failing to respond responsibly to voice mails and e-mails
    Not using most effective mode of communication
  • Communication Challenges Increase with Modes
  • Instant Messaging with Prospects
    Instant messaging is currently the fastest growing form of corporate communication and is expected to overtake email in usage within the next five years
    Fastest way to communicate apart from phone or face-to-face
    Not everyone wants to use IM
    People on IM are generally Multi-tasking, be patient
    Knock Before You Enter
  • Instant Messaging with Prospects
    Fastest way to communicate apart from phone or face-to-face
    Not everyone wants to use IM
    People on IM are generally Multi-tasking, be patient
    Knock Before You Enter;
    Be Brief. Think short. Instant messages aren't meant to be long-winded. Don't write an essay when a couple of words will do the job. Besides, IM programs limit the amount of text you can plug in.
    Watch What You Write
  • Text Messaging
    Like Instant Message, texting can provide you with flexibility in your communications. Here are some guidelines to make the best use of texting in the sales process.
    Use texting for messages that cannot be misinterpreted
    Be careful who is on your buddy list
    Texts should be short and concise
    Check the recipient’s number BEFORE you hit “send”
  • Selecting the Right Communication Method
  • Guidelines for Selecting Mode of Communication
  • Professional Image
  • Professionalism
    Do you convey the following image and non-verbal messages to your managers and fellow employees?
    • My purpose in being here is to help you.
    • I am competent to help you because I have the necessary information and/or training.
    • I am proud of the work I do and the trust GH&J has placed in me by giving me the authority to serve you.
    • You can count on me to be honest with you and honor my commitments.
    • I respect you as a person and I expect the same from you.
  • Impressions
    At all times, your potential employers, customers, partners and colleagues are forming initial impressions of you.
    You want this to be your unique value.
  • Roadmap to Success
  • Next Step Delivers Results
    SalesEffectiveness
    EmployeeProductivity
    “Thanks to Next Step we now have the right team, sales process and marketing resources in place for peak performance despite the current economic conditions.”
    Amir Zoufonoun CEO Exalt Communications
  • PN Student Night 2010: Business Etiquette
    Jennifer VesselsNext Step 650.361.1902 www.nextstepgrowth.com