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Recording Magic Free Offer Presentation
Recording Magic Free Offer Presentation
Recording Magic Free Offer Presentation
Recording Magic Free Offer Presentation
Recording Magic Free Offer Presentation
Recording Magic Free Offer Presentation
Recording Magic Free Offer Presentation
Recording Magic Free Offer Presentation
Recording Magic Free Offer Presentation
Recording Magic Free Offer Presentation
Recording Magic Free Offer Presentation
Recording Magic Free Offer Presentation
Recording Magic Free Offer Presentation
Recording Magic Free Offer Presentation
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Recording Magic Free Offer Presentation

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Describes free recording offer from RecordingMagic

Describes free recording offer from RecordingMagic

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  • 1. Cloud based call recording
  • 2. <ul><ul><li>Works with any PBX or phone </li></ul></ul><ul><ul><ul><li>-> Free test applies to IP phones only </li></ul></ul></ul><ul><ul><li>Cost-effective at very small volumes </li></ul></ul><ul><ul><ul><li>(as little as a single phone) </li></ul></ul></ul><ul><ul><li>Enables monitoring of many locations simultaneously </li></ul></ul><ul><ul><li>Simple to install </li></ul></ul><ul><ul><li>Highly reliable </li></ul></ul><ul><ul><li>No tech support required </li></ul></ul><ul><ul><li>Meets PCI and other security standards </li></ul></ul><ul><ul><li>A spin-off of VirtualLogger LLC, the pioneer in SaaS recording </li></ul></ul>RecordingMagic™ lets customers record their calls and listen to them – live or recorded - from anywhere in the world with internet access.
  • 3. * Test program available for a maximum of 20 phones per account.
  • 4. * Test program applies to IP phones only
  • 5. * Test program available for a maximum of 20 phones per account.
  • 6. <ul><ul><li>Access every location from anywhere </li></ul></ul><ul><ul><li>Scalable to thousands of locations </li></ul></ul><ul><ul><li>Minimize support issues </li></ul></ul><ul><ul><li>Centralize storage and security </li></ul></ul><ul><ul><li>Scale economies: </li></ul></ul><ul><ul><ul><li>Spread expensive investments over many customers </li></ul></ul></ul><ul><ul><li>Makes leading edge technologies affordable: </li></ul></ul><ul><ul><ul><li>Speech analytics </li></ul></ul></ul><ul><ul><ul><li>Speaker identification </li></ul></ul></ul><ul><ul><ul><li>Post-call surveys </li></ul></ul></ul><ul><ul><ul><li>Third party verification </li></ul></ul></ul>
  • 7. <ul><ul><li>Agent identification – with or without CTI </li></ul></ul><ul><ul><li>Evaluation module for scoring and coaching </li></ul></ul><ul><ul><li>Post-call survey option for customer satisfaction* </li></ul></ul><ul><ul><li>Synchronized screen capture option* </li></ul></ul><ul><ul><li>Speech analytics available* </li></ul></ul><ul><ul><li>PCI compliance/tight security controls </li></ul></ul><ul><ul><li>Storage at VirtualLogger or client location** </li></ul></ul>*Not included in test program **Test program provides storage at VirtualLoggger location only
  • 8. Feature RecordingMagic 100% Recording 100% or selective recording as needed Call info: Agent/employee identity, Caller ID, dialed number, date, time, duration Agents identified by phone login or their voiceprint. Web-based access Top-rated web user interface Encryption 256-bit encryption standard Offsite-Redundant Storage Professionally managed storage including offsite archival Internal/external calls External and internal calls, depending on network configuration or just external
  • 9. RecordingMagic Customer Cost No monthly service charges for one year. (normally $9.99 per line per month). There is a $250 fully refundable deposit for the equipment. You are responsible for cables, shipping to get the equipment to your location, and any labor required at your location. Service provided Full time recording for all identified extensions. Extension identification may require additional information (e.g. MAC or IP addresses of phones.) Call information Caller ID, dialed digits, date, time, duration, extension, agent/employee name included. Agent identification requires agent voice registration. Requires two minutes per agent. Install steps Ship unit to customer. Setup web account and register unit. Configure software for customer phone environment. Connect RecordingMagic in line with VOIP traffic. Configure firewall to allow communication with VirtualLogger. Provide phone information. Service verification VirtualLogger will perform at least one reconciliation to customer call records to verify 100% recording. Customer responsible for providing call detail information in electronic format. Marketing assistance Reference customer in RecordingMagic promotional material. Customer agrees to use of customer name. Program wrap-up Call records sent to customer on CD. Equipment deposit refunded. Unit returned with original packaging.
  • 10. <ul><li>After using our service for a period of time, you can continue with our paid service. Our pricing is listed below: </li></ul><ul><li>Install fee: $250 + $99/phone </li></ul><ul><ul><li>Deposit credited to install charges </li></ul></ul><ul><li>Monthly recording/storage charge: </li></ul><ul><ul><li>$9.99 per phone/seat </li></ul></ul><ul><li>All pricing is based on US service delivery </li></ul><ul><ul><li>Local pricing TBD for specific countries </li></ul></ul><ul><li>Other services (screen capture, speech analytics, etc.) available. </li></ul>
  • 11. <ul><li>“ Plug and play” install </li></ul><ul><li>No complex integration required </li></ul><ul><ul><li>Most information from phone signaling </li></ul></ul><ul><ul><li>Agent identification via speaker ID technology </li></ul></ul><ul><ul><li>CTI available for most PBX systems* </li></ul></ul><ul><li>Highly reliable hardware/software </li></ul><ul><li>Most issues resolved remotely </li></ul>*Not included in test program
  • 12. <ul><li>Plug RecordingMagic device in-line </li></ul><ul><li>Insure Recording Center can communicate </li></ul><ul><li>Transmit to central recorders in real-time </li></ul><ul><li>Other configurations available </li></ul>
  • 13. <ul><li>Highly cost-effective </li></ul><ul><li>Unique solution: </li></ul><ul><ul><li>Small office recording </li></ul></ul><ul><ul><li>Branch office recording </li></ul></ul><ul><ul><li>Cloud-based service offering </li></ul></ul><ul><li>Established vendor </li></ul><ul><ul><li>VirtualLogger technology </li></ul></ul><ul><ul><li>Clients include Saks 5th Avenue, CSX, General Mills, </li></ul></ul><ul><ul><li>Over 250,000,000 recordings to date </li></ul></ul><ul><li>Simple pain-free installation </li></ul>
  • 14. <ul><li>Is the program available anywhere? </li></ul><ul><ul><li>RecordingMagic is available worldwide, except where US export restrictions prohibit. </li></ul></ul><ul><li>Where are recordings stored? </li></ul><ul><ul><li>All recordings are kept in our secure servers in Rochester, NY and Charlotte, NC. </li></ul></ul><ul><li>Is storage available outside the US? </li></ul><ul><ul><li>Storage at other locations is available with our paid service. Additional fees may apply. </li></ul></ul><ul><li>Can I add screen capture or other services? </li></ul><ul><ul><li>Additional services are only available with our paid service. If you want those services, we can credit the unused portion of the terst period to a paid service arrangement. </li></ul></ul><ul><li>I have more than 20 phones. Can I participate? </li></ul><ul><ul><li>The free test is only available for 20 phones. We can add other phones on a paid basis, but recommend you complete at least a few months of the test first. </li></ul></ul><ul><li>Who is RecordingMagic? </li></ul><ul><ul><li>RecordingMagic is a brand of MobileAppCorp, LLC, a North Carolina company spun-off from VirtualLogger LLC. </li></ul></ul><ul><li>Do I have to provide a recommendation of RecordingMagic to participate? </li></ul><ul><ul><li>If you complete the full year of service, you agree to let us say you were a participant in the program. Any other recommendation is at your discretion. </li></ul></ul>

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