Action-Based Business Intelligence: An Approach to BI that Keeps the Focus on Getting Things Done

! !! BUSINESS: It is for the normal everyday Business Person (NOT the Analyst)! !! INTELLIGENCE: It is about future plans and very recent events (compare to Military Intelligence)! You want your BI to be Actionable ! © 2009 PSC Group, LLC!

!! Organizational growth leads to tremendous growth in transaction volume.! !! Overwhelming transaction processing needs lead to HUGE growth in staff.! !! A data warehouse is created, BUT the true gain is NOT from DW, but from process automation that change focus to exception management!! © 2009 PSC Group, LLC!

!! New ERP system absolutely necessary! !! Massive amounts of new data and reports are now available.! !! What matters are not the reports, but the KPI’s that help with daily decision making.! !! BI presents itself in the form of knowing how to present what to look at and what to trust! ! © 2009 PSC Group, LLC!

!! Customers want many reports, but they do not have the domain expertise to predict future results.! !! Clients are not looking to the past to justify decisions that have already been made.! !! An ad-hoc real-time reporting system was used to help clients model scenarios on possible future decisions.! © 2009 PSC Group, LLC!

!! New Product Development is key to success! !! Stage-Gate model used to manage projects! !! Each ‘gate’ well-documented with data points! !! Post-mortems semi-useful after projects completed! !! BUT PROCESS DATA (speeds, times, averages) used to help understand current needs/actions.! © 2009 PSC Group, LLC!

!! Credit Card Fraud is a HUGE problem! !! EVERY tracks how much it costs them! !! You can NOT stop it after the fact! !! You need to prevent it WHILE it is happening! !! Reports don’t help – An active inline fraud system was developed! © 2009 PSC Group, LLC!

Action-Based Business Intelligence: An Approach to BI that Keeps the Focus on Getting Things Done

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