Metrics: because everything counts. Tetuan Valley Spring Session, 2014

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Introduction to metrics and data analytics by 24symbols' Justo Hidalgo. Given at Tetuan Valley Spring Session.
Agenda: introduction to metrics, AARRR model, examples from 24symbols, A/B Testing, tools, conclusions.

Published in: Business, Technology

Metrics: because everything counts. Tetuan Valley Spring Session, 2014

  1. 1. TAKE YOUR READINGS WHEREVER YOU GO Metrics: because everything counts Justo Hidalgo @justohidalgo
  2. 2. Hi! ■ Co-founder, • Worry about metrics ■ Data Integration and Management, Product Strategy and Innovation ■ Ph.D. in Computer Science on Data Integration and Web Automation ■ Ergo: Love Data  ■ @justohidalgo
  3. 3. A service to read and discover digital books that works on any device
  4. 4. @justohidalgo
  5. 5. Metrics Some tools Conclusions Eat pizza My goals today
  6. 6. Qualitative measurement • Competitive landscape, UX quality, … Standard financial metrics • Revenue, Balance, Burn rate, Runway, … All possible metrics in the world • As many as asses What I won’t talk about
  7. 7. Let’s talk about metrics and startups!
  8. 8. Watch this… 500startups’ Dave McClure
  9. 9. … and this… Carsonified’s Ryan Carson
  10. 10. … and read this!
  11. 11. AARRR Acquire Activate Retain Refer Get Revenue SEO SEM Campaigns Email Blogs … Landing Page Product Features … Content (blogs, articles, …) Emails Alerts … Campaigns Emails … Shopping cart Subscriptions Lead Gen … traffic social business
  12. 12. Traffic Metrics
  13. 13. How do people find your site? Acquisition
  14. 14. @justohidalgo
  15. 15. 15 seconds in “La 1”
  16. 16. Videos work quite fine
  17. 17. Metrics Number of visits Distributions (per browser, region, …) Number of page views Bounce rate
  18. 18. How sticky is your site? AActivation
  19. 19. Metrics 40000 45000 50000 55000 60000 65000 70000 75000 80000 85000 Time per page Time on site # Sign ins!!! Recency (time since user did something meaningful) (and churn as well!!!)
  20. 20. Biggest Apple Reseller in Spain 1-year subscription to 24s per iPad/Mac purchased @justohidalgo
  21. 21. Why do users come back? AARetention
  22. 22. Number of unique/returning visitors Visits over time Average session time Metrics. The standard ones…
  23. 23. D/WAU: Daily/Weekly Active Users MAU: Monthly Active Users Stickiness = … engagement… D/WAU MAU
  24. 24. # Active readers # Books read per user Pages read per active reader per month … but also domain-specific!!! Pages read per paid user per month
  25. 25. Users becoming digital librarians
  26. 26. Social Metrics
  27. 27. Do people talk about your site? AARReferral
  28. 28. Visitor Contributor Distributor Types of users
  29. 29. Curation the unbeatable experience of a bookstore
  30. 30. Curation bookshelves Every user, a librarian
  31. 31. Amplification rate: • (#shares, #RTs, …) K-Factor = AR * conversion rate • = 1: steady state • > 1: growth ➤ 1.4 < x < 2.1 => hot & viral!!! • < 1: decline Virality
  32. 32. % viral hosts Contact rate per active host Duration of each active host’s infectious time period Infection conversion Source: http://framethink.wordpress.com/2008/01/15/the-four-viral-app- objectives-aka-social-network-application-virality-101/ The Four Viral App Objectives
  33. 33. @justohidalgo
  34. 34. Business Metrics
  35. 35. Do you make money? AARRRevenue
  36. 36. Churn
  37. 37. Lifetime Value = 100% LTV Source:http://blog.kissmetrics.com/how-to-calculate-lifetime-value/Churn rate ARPU *
  38. 38. Of course, LTV > CAC But, moreover: LTV > 3x CAC LTV vs CAC
  39. 39. Time Users Delayed subscription (test the service & engage) Free Premium Conversion Rate @justohidalgo Freemium. Conversion Rate
  40. 40. time/conversion rate Price/page Growth Profit threshold Consolidation Freemium for Books. Price per page @justohidalgo
  41. 41. Analytics Heatmaps Social media
  42. 42. Conclusions
  43. 43. @justohidalgo
  44. 44. 2. Have someone taking care of it
  45. 45. 3. Only measure what you truly care about @justohidalgo
  46. 46. But again, choose right
  47. 47. 4. Beware vanity metrics…
  48. 48. … they may hide an awful truth
  49. 49. Thanks for your time! @justohidalgo Justo Hidalgo http://www.loscuentosdelabuelo.com jhidalgo@24symbols.com
  50. 50. Credits Olivier Guin, from The Noun Project Dima Yagnyuk, from The Noun Project Redesign from Otl Aicher’s icon, from The Noun Project Axsys, from The Noun Project Monika Ciapala, from The Noun Project Rob Schill, from The Noun Project Martin Karachorov, from The Noun Project Alexandre Mendes, from The Noun Project All other icons from The Noun Project Publishers trademarks, logos and brands belong to their respective companies.

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