Fear, failure and frauds: is there
an impostor in the library?
#valafail
@justine_hyde@justine_hyde #valafail 1
VALA Annua...
Image: http://pictify.com/361148/jumping-off-the-playground-swing-photographer-unknown
@justine_hyde #valafail
2
@justine_hyde #valafail 3
• Discontinuous
• Disruptive
• Revolutionary
• Frame-breaking
• Chaotic
• Uncertain
Transformational change
@justine_hyde ...
Death
@justine_hyde #valafail 5
Libraries reborn
@justine_hyde #valafail 6
• Challenge the status quo
• Encourage creativity
• Support and encourage staff
• Open communication
• Clear vision
• Insp...
@justine_hyde #valafail 8
@justine_hyde #valafail 9
The communal wall of terror
@justine_hyde #valafail 10
http://www.theatlantic.com/features/archive/2014/04/the-confidence-gap/359815/
@justine_hyde #valafail 11
http://www.forbes.com/sites/jennagoudreau/2011/10/19/women-feel-like-frauds-failures-tina-fey-s...
@justine_hyde #valafail 12
http://justinehyde.wordpress.com/2014/04/22/librarians-closing-the-confidence-gap/
@justine_hyde #valafail 13
“I sometimes shy away from challenges because
of nagging self-doubt”
“I hate making a mistake, being less than fully
prepa...
• Build on things you have succeeded at before
• See people who are similar to you succeed
• Hear from others that you’re ...
Image: http://www.brainpickings.org/index.php/2013/05/29/intuition-pumps-daniel-dennett-on-making-mistakes/
@justine_hyde ...
• Unwilling to learn
• Don’t adapt to changing circumstances
• Rely too heavily on strengths
• Narrow functional specialty...
“In a fear-based, failure-averse culture, people will
consciously or unconsciously avoid risk. They will seek
instead to r...
• High standards of personal ethics
• Big people, without pettiness
• Guts under pressure, resilience in defeat
• Brillian...
1. Information
gathering –
curiosity,
serendipity
2. Conscious
understanding,
interpretation
3. Unconscious
processing
4. ...
Where ideas come from
Neil Gaiman: Where ideas come from
http://www.brainpickings.org/index.php/2014/02/18/
neil-gaiman-on...
https://www.youtube.com/watch?v=5IRr-JkIwlc&list=PLkNaMIsI8oSCCknemN6FelYOV0OTfBaNT
The creative process
@justine_hyde #va...
Service model redesign
@justine_hyde #valafail
23
Service model redesign
@justine_hyde #valafail
24
Service design principles
@justine_hyde #valafail
25
• the collection at the heart of the library
• the library is a place...
Image: http://pictify.com/361148/jumping-off-the-playground-swing-photographer-unknown
@justine_hyde #valafail
26
@justine_hyde #valafail 27
“The secret of leadership is simple: Do
what you believe in. Paint a picture of
the future. Go there. People will
follow.”...
1. I wish I'd had the courage to live a life true to
myself, not the life others expected of me
2. I wish I hadn't worked ...
Image: http://www.brainpickings.org/index.php/2013/06/07/annie-dillard-the-writing-life-1/
@justine_hyde #valafail 30
Is there an impostor in the library?
@justine_hyde #valafail 31
• Look for ways to build your self-confidence
• Don’t shy ...
What one idea will you take away
from tonight?
#valafail
@justine_hyde #valafail 32
Get in touch
Justine Hyde
Director, Library Services & Experience
State Library of Victoria
jhyde@slv.vic.gov.au
Twitter: ...
Fear, failure and frauds: is there
an impostor in the library?
#valafail
@justine_hyde
@justine_hyde #valafail 34
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Fear, failure and frauds: is there an impostor in the library?

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Libraries face certain extinction, or alternatively they are entering a golden age. It depends who you ask. What is without doubt is that libraries are transforming. In this talk, for the VALA AGM I explore what it takes to succeed as a library leader in this changing environment. I look at leadership qualities such as self-confidence, risk taking, resilience and creativity. I challenge you to face your fears and embrace your failures. Join me in asking the vexed question, ‘is there an impostor in the library’?

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Fear, failure and frauds: is there an impostor in the library?

  1. 1. Fear, failure and frauds: is there an impostor in the library? #valafail @justine_hyde@justine_hyde #valafail 1 VALA Annual General Meeting, July 2014
  2. 2. Image: http://pictify.com/361148/jumping-off-the-playground-swing-photographer-unknown @justine_hyde #valafail 2
  3. 3. @justine_hyde #valafail 3
  4. 4. • Discontinuous • Disruptive • Revolutionary • Frame-breaking • Chaotic • Uncertain Transformational change @justine_hyde #valafail 4
  5. 5. Death @justine_hyde #valafail 5
  6. 6. Libraries reborn @justine_hyde #valafail 6
  7. 7. • Challenge the status quo • Encourage creativity • Support and encourage staff • Open communication • Clear vision • Inspire passion and motivation • Foster trust and respect - Bass, B. M. (1985). Leadership and Performance. N. Y,: Free Press. Transformational leaders @justine_hyde #valafail 7
  8. 8. @justine_hyde #valafail 8
  9. 9. @justine_hyde #valafail 9 The communal wall of terror
  10. 10. @justine_hyde #valafail 10 http://www.theatlantic.com/features/archive/2014/04/the-confidence-gap/359815/
  11. 11. @justine_hyde #valafail 11 http://www.forbes.com/sites/jennagoudreau/2011/10/19/women-feel-like-frauds-failures-tina-fey-sheryl-sandberg/
  12. 12. @justine_hyde #valafail 12 http://justinehyde.wordpress.com/2014/04/22/librarians-closing-the-confidence-gap/
  13. 13. @justine_hyde #valafail 13
  14. 14. “I sometimes shy away from challenges because of nagging self-doubt” “I hate making a mistake, being less than fully prepared, or not doing things perfectly” Impostor in the library survey @justine_hyde #valafail 14
  15. 15. • Build on things you have succeeded at before • See people who are similar to you succeed • Hear from others that you’re capable • Stay positive and manage stress • Keep your inner perfectionist quiet • Act confidently • Learn from failure and build resilience Building self-confidence @justine_hyde #valafail 15
  16. 16. Image: http://www.brainpickings.org/index.php/2013/05/29/intuition-pumps-daniel-dennett-on-making-mistakes/ @justine_hyde #valafail 16
  17. 17. • Unwilling to learn • Don’t adapt to changing circumstances • Rely too heavily on strengths • Narrow functional specialty • Lack self-awareness • Problems building interpersonal relationships • Failure to build & lead a team • Don’t meet business objectives - Van Velsor and Leslie, 1995 Executive derailment @justine_hyde #valafail 17
  18. 18. “In a fear-based, failure-averse culture, people will consciously or unconsciously avoid risk. They will seek instead to repeat something safe that’s been good enough in the past. Their work will be derivative, not innovative. But if you can foster a positive understanding of failure, the opposite will happen. If we as leaders can talk about our mistakes and our part in them, then we make it safe for others.” - Ed Catmull, Pixar Cofounder Creating a fearless culture @justine_hyde #valafail 18 http://www.brainpickings.org/index.php/2014/05/02/creativity-inc-ed-catmull-book/
  19. 19. • High standards of personal ethics • Big people, without pettiness • Guts under pressure, resilience in defeat • Brilliant brains — not safe plodders • A capacity for hard work and midnight oil • Charisma — charm and persuasiveness • A streak of unorthodoxy — creative innovators • The courage to make tough decisions • Inspiring enthusiasts — with trust and gusto • A sense of humor 10 qualities of creative leaders – David Ogilvy @justine_hyde #valafail 19
  20. 20. 1. Information gathering – curiosity, serendipity 2. Conscious understanding, interpretation 3. Unconscious processing 4. A-ha moment – connection, confluence 5. Idea meets reality – adaptation, validation The creative process @justine_hyde #valafail 20 • James Webb Young’s 5 step technique for producing ideas (1939) • Graham Wallace’s model of the 4 stages of the creative process (1926) • Arthur Koestler’s ’bisociation’ theory of how creativity works (1964)
  21. 21. Where ideas come from Neil Gaiman: Where ideas come from http://www.brainpickings.org/index.php/2014/02/18/ neil-gaiman-on-creativity-where-ideas-comes-from/ @justine_hyde #valafail 21 Stephen Johnson: Where good ideas come from http://www.brainpickings.org/index.php/2010/09/23/ steven-johnson-where-good-ideas-come-from/
  22. 22. https://www.youtube.com/watch?v=5IRr-JkIwlc&list=PLkNaMIsI8oSCCknemN6FelYOV0OTfBaNT The creative process @justine_hyde #valafail 22 Tiffany Shlain Image: @brainpicker
  23. 23. Service model redesign @justine_hyde #valafail 23
  24. 24. Service model redesign @justine_hyde #valafail 24
  25. 25. Service design principles @justine_hyde #valafail 25 • the collection at the heart of the library • the library is a place for everyone • make the entire collection accessible to the public • services should be available physically and digitally • connect customers with the right expertise at their point of need • empower customers to serve themselves and others • actively monitor and measure customer interactions and adjust our services accordingly • charge for our services where appropriate and charge appropriately for our services
  26. 26. Image: http://pictify.com/361148/jumping-off-the-playground-swing-photographer-unknown @justine_hyde #valafail 26
  27. 27. @justine_hyde #valafail 27
  28. 28. “The secret of leadership is simple: Do what you believe in. Paint a picture of the future. Go there. People will follow.” ― Seth Godin, Tribes: We Need You to Lead Us @justine_hyde #valafail 28 https://www.ted.com/talks/seth_godin_on_the_tribes_we_lead
  29. 29. 1. I wish I'd had the courage to live a life true to myself, not the life others expected of me 2. I wish I hadn't worked so hard 3. I wish I'd had the courage to express my feelings 4. I wish I had stayed in touch with my friends 5. I wish that I had let myself be happier - Bronnie Ware Top five regrets of the dying @justine_hyde #valafail 29
  30. 30. Image: http://www.brainpickings.org/index.php/2013/06/07/annie-dillard-the-writing-life-1/ @justine_hyde #valafail 30
  31. 31. Is there an impostor in the library? @justine_hyde #valafail 31 • Look for ways to build your self-confidence • Don’t shy away from challenges • Be comfortable with mistakes • Be creative • Face your fears • Follow your passions • Empower others to do these things
  32. 32. What one idea will you take away from tonight? #valafail @justine_hyde #valafail 32
  33. 33. Get in touch Justine Hyde Director, Library Services & Experience State Library of Victoria jhyde@slv.vic.gov.au Twitter: @justine_hyde LinkedIn: au.linkedin.com/in/justinehyde/ Blog: http://justinehyde.wordpress.com/ @justine_hyde #valafail 33
  34. 34. Fear, failure and frauds: is there an impostor in the library? #valafail @justine_hyde @justine_hyde #valafail 34

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