Enterprise 2
Upcoming SlideShare
Loading in...5
×
 

Like this? Share it with your network

Share

Enterprise 2

on

  • 1,822 views

Enterprise 2.0 - Collaboration's new frontier and its profound impact on the enterprise

Enterprise 2.0 - Collaboration's new frontier and its profound impact on the enterprise

Statistics

Views

Total Views
1,822
Views on SlideShare
1,279
Embed Views
543

Actions

Likes
0
Downloads
11
Comments
3

8 Embeds 543

http://justindavies.com.au 517
http://www.kingsleyjfc.com.s20055.gridserver.com 13
http://www.slideshare.net 5
http://www.linkedin.com 3
http://translate.googleusercontent.com 2
http://localhost 1
http://feeds.feedburner.com 1
http://m.justindavies.com.au 1
More...

Accessibility

Categories

Upload Details

Uploaded via as Apple Keynote

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
  • Hi Saqi, I have now re-uploaded it and it seems to be ok now.

    Many thanks for your interest....

    Justin
    Are you sure you want to
    Your message goes here
    Processing…
  • Thanks very much for letting me know - I've lodged a support request and hopefully they will fix it soon.

    Many thanks

    Justin
    Are you sure you want to
    Your message goes here
    Processing…
  • when i click on the Download button, it downloads the wrong ppt. can you please look into this?
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />
  • <br />

Enterprise 2 Presentation Transcript

  • 1. ENTERPRISE 2.0 - COLLABORATION’S NEW FRONTIER AND ITS PROFOUND IMPACT ON THE ENTERPRISE JUSTIN DAVIES MAY 2010 emergination
  • 2. THE NEW FRONTIERS ARE NOW KNOWLEDGE BASED… AGENDA: EXPLAIN SOME OF THE TECHNOLOGIES THAT UNDERPIN ENTERPRISE 2.0 SHOW YOU SOME GREAT TOOLS YOU CAN TAKE ADVANTAGE OF NEW TECHNOLOGIES EXPLAIN A MYRIAD OF TERMS USED INCLUDING RSS, MASHUPS, WEB 2.0, ENTERPRISE 2.0, BLOGS, WIKIS AND YOU SHOW YOU TOOLS SUCH AS 37 FOLDERS AND TAGGING APPROACHES CONSIDER HOW THIS APPLIES INTO YOUR INFORMATION MANAGEMENT STRATEGIES CONSIDER WHAT SOME OF THE LARGER VENDORS ARE TAKING TO SUPPORT THESE TYPES OF COLLABORATIVE TECHNOLOGIES emergination
  • 3. THE KNOWLEDGE WORKER BY PETER DRUCKER PETER DRUCKER’S PENETRATING QUESTIONS HELPED BUSINESS, CORPORATE, AND POLITICAL LEADERS THROUGHOUT THE 20TH CENTURY TO CONSIDER BUSINESS FROM A NEW PERSPECTIVE. HE INVENTED THE TERM “KNOWLEDGE WORKER” IN 1959 “TODAY THE CORPORATION NEEDS THEM [KNOWLEDGE WORKERS] MORE THAT THEY NEED THE CORPORATION. THAT BALANCE HAS SHIFTED.” “THE ESSENCE OF MANAGEMENT IS TO MAKE KNOWLEDGE PRODUCTIVE. KNOWLEDGE EXISTS ONLY IN APPLICATION (ACTIONABLE KNOWLEDGE AS OPPOSED TO JUST INFORMATION.)” “WE WILL NOT BE LIMITED BY THE INFORMATION WE HAVE. WE WILL BE LIMITED BY OUR ABILITY TO PROCESS THAT INFORMATION.” emergination
  • 4. THE SILENT REVOLUTION - CONSIDER THE LAST 10 YEARS INFORMATION NOW FLIES INFORMATION TRAVELS INSTANTANEOUSLY THE GREATER VELOCITY OF INFORMATION HAS ACCELERATED THE PACE OF EVERYTHING IN BUSINESS THE GEOGRAPHIC REACH OF COMPANIES AND CUSTOMERS HAS EXPLODED ONLINE BUSINESS PROVIDES HUGE DIVERSITY OF CHOICE AND ABILITY TO PURCHASE ANYWHERE IN THE WORLD - COST TO ESTABLISH IS HUGELY REDUCED THE MOST BASIC DEMOGRAPHIC ASSUMPTIONS ARE NOW UPENDED THE WORKFORCE IS AGING AND THE BIRTH RATE IS DECLINING CONVENIENCE BECOMES MUCH MORE IMPORTANT CUSTOMERS ARE STEPPING UP AND TAKING CONTROL OF COMPANIES FEEDBACK IS FEROCIOUS, FAST AND PUBLIC JUST IN TIME CUSTOM ORDERING IS NOW THE NORM WALLS DEFINING THE INSIDE AND OUTSIDE OF A COMPANY HAVE FALLEN emergination
  • 5. THE IMPORTANCE OF KNOWLEDGE “FINANCIAL MARKETS NOW VALUE KNOWLEDGE MORE HIGHLY THAN THEY VALUE HARD ASSETS, UNDERLINING THE EMERGENCE OF THE KNOWLEDGE ECONOMY” “HARD ASSETS USED TO BE WHAT MATTERED - NOW IT IS INTELLECTUAL PROPERTY, COMMERCIAL RELATIONSHIPS, PATENTS, CONNECTIONS” THE DEFINITIVE DRUCKER BY EDERSHEIM ALSO CONSIDER THAT A NUMBER OF COMPANIES HAVE GREATER ASSETS AND WEALTH THAN MANY COUNTRIES - AND ARE ACCUMULATING CASH AT A RATE FASTER THAN THEY CAN GAINFULLY EMPLOY FOR HIGHER RETURNS emergination
  • 6. 10 PREDICTIONS FOR 2010 - DION HINCHCLIFFE BLOGS.ZDNET.COM/HINCHCLIFFE 1. COMMUNITY MANAGEMENT TOOLS IDENTIFIED AS A NECESSITY (SUCH AS ROLLSTREAM, EMODERATION, TEMPERO AND ESSENTIA) 2. OPEN IDENTITY -OPENID WILL BECOME A VALUABLE TOOL FOR ENTERPRISES AS MORE SOCIAL WEB APPLICATIONS ARE TAKEN UP 3. MICROBLOGGING (ACTIVITY STREAMING) WILL GAIN TRACTION IN ENTERPRISES 4. SOCIAL CRM - SERVICES INCLUDE GETSATISFACTION, HELPSTREAM, LITHIUM 5. ENTERPRISE PLATFORMS GET A SOCIAL LAYER - SHAREPOINT / SALESFORCE CHATTER emergination
  • 7. 6. ACTIVITY STREAMING (REVERSE CHRONOLOGICAL LIST OF ACTIVITY) IS PART OF THE ATTRACTION OF TWITTER AND FACEBOOK. INTEROPERABILITY BETWEEN PLATFORMS WILL GROW IN IMPORTANCE 7. SOCIAL SEARCH, ANALYTICS AND FILTERING WILL GAIN TRACTION TO HELP MANAGE THE GROWING VOLUMES OF INFORMATION - COVEO, BAYNOTE, IMAGE NETWORKS 8.ENTERPRISE SOCIAL MEDIA WORKFLOW PING.FM, TARPIPE 9. AUTOMATED COMPLIANCE MONITORING EG COMPLIANTPRO 10. NEXT GENERATION UNIFIED COMMUNICATION MEETS ENTERPRISE 2.0 - LOTUS SAMETIME ONE EXAMPLE HTTP://BLOGS.ZDNET.COM/HINCHCLIFFE/? P=1224&TAG=COL1;POST-1224 emergination
  • 8. RIGHTO, ENOUGH TALKING - LET’S TAKE A LOOK…. emergination
  • 9. RSS A FILE FORMAT TO SUBSCRIBE TO CONTENT UPDATES SUCH AS NEWS, BLOGS, OFFERS OR PODCASTS AN RSS READER IS REQUIRED - SHROOK, FEEDDEMON, NEWSGATOR AND MANY MORE GOOGLE HOME PAGE, MYYAHOO AND WINDOWS LIVE ALSO ALLOWS EASY INCORPORATION OF RSS FEEDS RSS ALLOWS YOU TO: COVER SIGNIFICANT VOLUME OF NEWS REALLY QUICKLY WORKS WELL WITH SEARCH ENGINE POSITIONING AS IT HELPS CREATE LINKS FROM MULTIPLE WEBSITES SYNDICATE CONTENT TO OTHER SITES RSS, USE WITHIN EXISTING TOOLS EG BROWSERS, OUTLOOK, INTEGRATION WITHIN EXTRANET PUBLISHING CAPABILITY OUTSIDE TO STAKEHOLDERS BUT ONUS TO DEVELOP AND DELIVER REGULAR CONTENT emergination
  • 10. emergination
  • 11. emergination
  • 12. emergination
  • 13. BLOGGING A BLOG IS AN ONLINE JOURNAL GENERALLY FOCUSED ON A TOPIC IT OFTEN INCLUDES TEXT (LIKE A PRESS ARTICLE) CALLED A POST, PLUS IMAGES AND LINKS TO OTHER BLOGS AND REFERENCE MATERIAL CREATING A BLOG TAKES NO MORE THAN 5 MINUTES TO ESTABLISH - WHICH MEANS QUALITY CAN BE VARIABLE, UNVERIFIED AND ANECDOTAL BLOGS CAN BE USED TO GET CUSTOMER FEEDBACK BY GETTING CUSTOMERS TO MAKE PROVIDE FEEDBACK ON POSTS. THIS IS A MORE CONSTANT AND UP TO THE MINUTE FEEDBACK THAN FOCUS GROUPS TO DEMONSTRATE INDUSTRY OR PERSONAL EXPERTISE TO GET FEEDBACK FROM OTHER CONSUMERS (TO HELP MAKING PURCHASE DECISIONS) TO BE FUN, TO EXPRESS YOURSELF AND RANT ON ANYTHING YOU LIKE IN MANY CASES A BLOG A JUST A NEW WAY OF EXPRESSING ONLINE JOURNALISM emergination
  • 14. emergination
  • 15. MONITORING BLOGS TECHNORATI WWW.TECHNORATI.COM MONITORS MORE THAN 30 MILLION BLOGS. OVER 4 MILLION ARE UPDATED WITH NEW CONTENT WEEKLY OTHERS INCLUDE HTTP://BLOGSEARCH.GOOGLE.COM BLOG LINES WWW.BLOGLINES.COM FEEDSTAR WWW.FEEDSTAR.COM BE AWARE THAT YOU MAY GET NEGATIVE COMMENTS ON A BLOG - SO BE PREPARED TO RESPOND TO COMMENTS APPROPRIATELY. ! KEEP POSITIVE AND UNEMOTIONAL - BUT EXPRESSING YOUR POINT OF VIEW emergination
  • 16. HOW DO YOU GET STARTED? YOU NEED TO THINK LIKE A PUBLISHER: WHO IS YOUR AUDIENCE? WHAT SORT OF INFORMATION DO THEY CONSIDER VALUE? YOU NEED TO CONTINUE TO PUBLISH FREQUENTLY - AS OFTEN AS DAILY THERE ARE MANY OPTIONS TO CREATE A BLOG HOSTED SUCH AS WORDPRESS, BLOGSPOT, BLOGGER WHICH WILL GIVE YOU A URL SUCH AS JUSTINDAVIES.WORDPRESS.COM HOST YOUR OWN emergination
  • 17. TAGGING THIS A WAY OF CLASSIFYING ONLINE INFORMATION CONTENT CAN BE ASSIGNED MULTIPLE TAGS PARTICULARLY COMMON IN USER GENERATED CONTENT AND BLOGGING USE TO SAVE AND SORT YOUR OWN CONTENT AND BROWSE OTHER PEOPLES CONTENT. YOU CAN USE TOOLS LIKE DEL.ICIO.US WHERE YOU CAN SELECT POPULAR TAGS TO TAKE ADVANTAGE OF HOW OTHERS HAVE CLASSIFIED CONTENT - OR CREATE YOUR OWN SOMETIMES DISPLAYED AS A TAG CLOUD (USES FONT SIZE TO INDICATE VOLUME OF TAGS) INTERESTING WHEN YOU GET WWW.FLIKR.COM INVOLVED, WHICH LEADS TO CAPACITY TO INFORMATION DISCOVERY BUT THE RISK IS IN HAVING YOUR USERS FREESTYLING WITH METADATA… AS IT IS QUICK AND EASY TO DO, PEOPLE WILL TAG - HOWEVER IT MIGHT ONLY MAKE SENSE TO THEM emergination
  • 18. TAGGING emergination
  • 19. emergination
  • 20. emergination
  • 21. emergination
  • 22. PODCASTING PODCASTING IS A IS AN AUDIO FILE THAT CAN BE DOWNLOADED FROM A WEBSITE MEDIA SITES ARE PROVIDING PODCASTS SO LISTENERS CAN PICK UP BROADCASTS IF THEY MISS IT LIVE AND LISTEN TO IT AT THEIR CONVENIENCE AICD NOW PROVIDES PODCASTS OF CEO’S FROM VARIOUS COMPANIES TALKING ON TOPICS OF INTEREST OPPORTUNITIES EXIST TO PROVIDE COMMENTARY ON COMPANY PRODUCTS, COMPANY PERFORMANCE OR FOR INTERNAL CORPORATE CHANGE SUBSCRIBING IS EASY VIA ITUNES / IPOD OR VIA RSS PODCASTS ARE EASY AND CHEAP TO CREATE HTTP://WWW.PODCASTINGNEWS.COM/ARTICLES/HOW-TO- PODCAST.HTML emergination
  • 23. emergination
  • 24. emergination
  • 25. SOCIAL NETWORKING AND USER GENERATED CONTENT BLOGGING AND COMMUNITY SITES ALLOW USERS TO CONTRIBUTE CONTENT REALLY EASILY - AND AS A RESULT PROVIDE AN INDEPENDENT QUALITY VERIFICATION TOOLS INCLUDE MYSPACE AND YOUTUBE BLOG CONTENT IS FREE FROM MARKETING BIAS - GENERALLY…. WWW.TRIPADVISOR.COM IS AN EXAMPLE OF THIS IN THE TRAVEL INDUSTRY WITH OVER 23,000 DESTINATIONS emergination
  • 26. ONLINE VIDEO CHEAP AND EASY TO CREATE EASY TO PUBLISH (YOUTUBE THE PRIMARY OPTION, BUT THERE ARE OTHERS SUCH AS VIMEO, AND ON YOUR OWN NETWORK) EMBEDDING IS EASY - WHICH PROVIDES TWO WAYS OF ACCESSING THE CONTENT IT IS A GOOD WAY OF PROVIDING DETAILED PRESENTATIONS, CORPORATE INFORMATION, OR ONLINE ENTERTAINMENT emergination
  • 27. emergination
  • 28. WHAT ARE THE ENTERPRISE VENDORS UP TO? WCM VENDORS ARE ADDING FEATURES THAT ALLOW FOR INCLUSION OF BLOGS, WIKI’S AND FORUMS PRACTICAL CONSUMPTION AND EASY CREATION OF RSS FEEDS WEB PORTALS THAT ALLOW CREATION OF PORTLETS RAPIDLY SIMILAR TO GOOGLE AND YAHOO PORTAL EXPERIENCES CONFLICT BETWEEN WHERE ONE STARTS AND STOPS PORTAL ENTERPRISE CONTENT MANAGEMENT DOCUMENT AND RECORDS MANAGEMENT WEB CONTENT MANAGEMENT WORKFLOW BUSINESS INTELLIGENCE WORKGROUPS STAKEHOLDER MANAGEMENT emergination
  • 29. MASHUPS “MASH UP” IS A TERM USED TO DESCRIBE COMBINING TWO OF MORE DIFFERENT SOURCES OF INFORMATION TO CREATE A NEW EXPERIENCE AN EXAMPLE OF THIS TYPE OF INTEGRATION IS READILY APPARENT IN THE BLOGGING TECHNOLOGIES - IN BUILT INTEGRATIONS AND EASY ASSEMBLY FLIKR WORDPRESS BOX.NET DEL.ICIO.US GOOGLE ADSENSE AND ANALYTICS INCORPORATION OF GOOGLE MAPS emergination
  • 30. WHERE DOES IT TOUCH THE ENTERPRISE? SOA IS A DESIGN FOR LINKING BUSINESS AND COMPUTATIONAL RESOURCES (PRINCIPALLY ORGANIZATIONS, APPLICATIONS AND DATA - SOMETIMES CALLED WEB SERVICES) ON DEMAND TO ACHIEVE THE DESIRED RESULTS FOR SERVICE CONSUMERS (WHICH CAN BE END USERS OR OTHER SERVICES) ENTERPRISE VENDORS PROVIDE SERVICES WHICH CAN BE CONSUMED (OFTEN THROUGH PORTAL FRAMEWORKS) AS WELL AS DELIVERED, AND PROMOTES A DEVELOPMENT APPROACH BASED ON REUSE - SOMETIMES REFERRED TO LOOSELY COUPLED ARCHITECTURE ENTERPRISE ARCHITECTS FOCUS ON SOA TO PROVIDE ENTERPRISES WITH THE CAPACITY TO RAPIDLY RESPOND TO CHANGING BUSINESS NEEDS INCREASINGLY APPLICATION DEVELOPMENT PROTOCOLS ENSURE EASIER INTEGRATION AND INFORMATION SHARING THROUGH SERVICE ORIENTED ARCHITECTURE TOOLSETS NOW ALLOW FOR MUCH MORE RAPID, ROBUST AND COST EFFECTIVE CUSTOM DEVELOPMENT THAN EVER BEFORE emergination
  • 31. emergination
  • 32. SLATES MODEL SLATES MODEL emergination
  • 33. SHAREPOINT 2010 emergination
  • 34. WIKI’S WIKI’S ALLOW USERS TO EASILY ADD, REMOVE AND OTHERWISE EDIT AND CHANGE THE SITE CONTENT, OFTEN WITHOUT MODERATION WIKIPEDIA IS THE MOST COMMON - AND THE UNDERPINNING SOFTWARE IS AVAILABLE SO YOU CAN SET UP YOUR OWN… CONFLUENCE IS AN AUSTRALIAN (AND EXCELLENT) WIKI emergination
  • 35. BASECAMPHQ emergination
  • 36. emergination
  • 37. emergination
  • 38. emergination
  • 39. emergination
  • 40. emergination
  • 41. emergination
  • 42. emergination
  • 43. emergination
  • 44. emergination
  • 45. MICROSOFT SHAREPOINT COMMUNITY KIT GROUPBOARD WORKSPACE SAMPLE MASTER emergination PAGES SHAREPOINT MY SITES
  • 46. emergination
  • 47. emergination
  • 48. emergination
  • 49. emergination
  • 50. emergination
  • 51. emergination
  • 52. GETTING THE DUCKS LINED UP…. ANY SUCCESSFUL IT PROJECT REQUIRES A BUSINESS OWNER A PROBLEM TO SOLVE OR BENEFIT TO DELIVER PEOPLE ALIGNED, PROCESS AGREED AND THEN - AND ONLY THEN - CAN TECHNOLOGY CAN BE IMPLEMENTED emergination
  • 53. SO WHAT SHOULD YOU BE DOING? CONSIDER THE BUSINESS NEEDS AND OPPORTUNITIES FOR RAPID COLLABORATION CHECK OUT WHAT YOUR VENDORS HAVE IN MIND FOR COLLABORATIVE TECHNOLOGIES DON’T CHASE THE TRADITIONAL PAYBACK MODEL FOR PROVIDING A THINKING SANDPIT - A DIGITAL SKUNKWORKS MAY HAVE SURPRISING AND UNEXPECTED PAYBACKS READ UP ON WEB 2.0 STUFF AND GET A SENSE OF HOW YOU MIGHT BE ABLE TO APPLY IT DON’T BUY ENTERPRISE SOFTWARE THAT MAKES YOU CHANGE YOUR BUSINESS TO FIT THE SOFTWARE GOOD LUCK! emergination
  • 54. ENTERPRISE 2.0 - COLLABORATION’S NEW FRONTIER AND ITS PROFOUND IMPACT ON THE ENTERPRISE JUSTIN DAVIES MAY 2010 emergination