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SUNY Geneseo Single Service Point
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SUNY Geneseo Single Service Point

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Transcript

  • 1. SUNY Geneseo/Milne Library Single Service Desk Model Justina Elmore Tom Ottaviano Michelle Costello
  • 2. • Student work study hours • Reference Librarian’s time • Extended Ref Q’s • Expand Research Consultations • More time for Library Instruction • Lit Review & Librarian’s face time
  • 3. Why training? •To address concerns expressed by both the circulation staff and the reference librarians •To ensure a continuation of quality reference service
  • 4. Three 1 ½ to 2 hour training sessions that focused on Reference triage. Service Desk Expectations & Basic Library Services Citations & Databases Reference Interviews
  • 5. Six hour training day •Circulation Duties •Reference Triage •Tech Help Training Student Supervisor Training •One-on-one with staff •Advanced training New students One-on-one with staff Work with student mentor
  • 6. Floor Plan Main Entrance Service Points
  • 7. The old circulation desk Service Points #1 #2 #3 #4 #5
  • 8. Reference Desk and Offices Reference Desk
  • 9. Move the service points closer together Move Reference closer to the Service Desk Allow Circulation Staff time and space away from the Service Desk Clean up and Expand IDS and Reserves Pick-up Keep Electronics nearby and accessible for quick charging and check out
  • 10. Close proximity to the Service Desk Location conducive and welcoming to extended Reference Questions (and not stapler/directional questions) Clear and open path for referrals from the Service Desk Stations for one-on-one consultations and group consultations. White boards for brainstorming and note- taking