• Like

Loading…

Flash Player 9 (or above) is needed to view presentations.
We have detected that you do not have it on your computer. To install it, go here.

MCC Single Service Desk

  • 505 views
Uploaded on

NYLA 2010 Panel Discussion

NYLA 2010 Panel Discussion

  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
505
On Slideshare
0
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
4
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. Single Service Desk
    Monroe Community College
    Katherine Jenkins
    Assistant Director of Operations and Personnel
  • 2. Philosophy
    Streamline operations
    Reduce runaround
    Technological considerations
  • 3. Transition
    Phase I
    One Point Service Committee organized 2007-2008.
    In early 2010, the Committee reorganized to include One Point Service issues in addition to Library Environment. (renamed LEAPS)
  • 4. Transition
    Phase II
    Actual Single Service Point occurred August 2009
    Signage for Single Service was completed and placed to help students navigate.
    Line cordon was removed to make space more movable in front of Single Service.
  • 5. transition
    Phase III
    Pending renovation to expand the space for One Point Service.
  • 6. Personnel Management Model
  • 7. Before-Information Desk
  • 8. Before-Checkout Desk
  • 9. After-One Point Service Desk
  • 10. Current Considerations
    Training for support staff to assist with basic reference questions.
    Create opportunities for support staff to attend technology related workshop.
    Encourage professional development opportunities for librarians.
  • 11. Future POSSIBILITIES
    Additional service points to consider
    Technology assistance
    ILL (support and visibility)
    Student e-mail
    Productivity software (Word, EXCEL, PowerPoint, etc).
  • 12. Pro Cons
  • 13. Questions
    Contact:
    Katherine Jenkins
    Monroe Community College
    ETS: Libraries
    kjenkins@monroecc.edu
    585-292-2320