Your SlideShare is downloading. ×
0
SINGLE SERVICE DESK
Monroe Community College
Katherine Jenkins
Assistant Director of Operations and Personnel
PHILOSOPHY
 Streamline operations
 Reduce runaround
 Technological considerations
TRANSITION
 Phase I
 One Point Service Committee organized
2007-2008.
 In early 2010, the Committee reorganized to
incl...
TRANSITION
 Phase II
 Actual Single Service Point occurred August
2009
 Signage for Single Service was completed
and pl...
TRANSITION
 Phase III
 Pending renovation to expand the space for
One Point Service.
PERSONNEL MANAGEMENT MODEL
Clerical personnel in circulation/access service area will report to the librarian on duty if a...
BEFORE-INFORMATION DESK
BEFORE-CHECKOUT DESK
AFTER-ONE POINT SERVICE DESK
CURRENT CONSIDERATIONS
 Training for support staff to assist with basic
reference questions.
 Create opportunities for s...
FUTURE POSSIBILITIES
 Additional service points to consider
 Technology assistance
 ILL (support and visibility)
 Stud...
PRO CONS
Staff Collaboration
Streamline
operations
Reduce
runaround
More change
Transition for
collaboration
Concern for
p...
QUESTIONS
 Contact:
Katherine Jenkins
Monroe Community College
ETS: Libraries
kjenkins@monroecc.edu
585-292-2320
Upcoming SlideShare
Loading in...5
×

MCC Single Service Desk

527

Published on

NYLA 2010 Panel Discussion

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
527
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
5
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Transcript of "MCC Single Service Desk"

  1. 1. SINGLE SERVICE DESK Monroe Community College Katherine Jenkins Assistant Director of Operations and Personnel
  2. 2. PHILOSOPHY  Streamline operations  Reduce runaround  Technological considerations
  3. 3. TRANSITION  Phase I  One Point Service Committee organized 2007-2008.  In early 2010, the Committee reorganized to include One Point Service issues in addition to Library Environment. (renamed LEAPS)
  4. 4. TRANSITION  Phase II  Actual Single Service Point occurred August 2009  Signage for Single Service was completed and placed to help students navigate.  Line cordon was removed to make space more movable in front of Single Service.
  5. 5. TRANSITION  Phase III  Pending renovation to expand the space for One Point Service.
  6. 6. PERSONNEL MANAGEMENT MODEL Clerical personnel in circulation/access service area will report to the librarian on duty if a question arises needing professional direction Librarians Clerks Clerical scheduling and daily operations will be managed by a Principal Library Clerk. Senior Library Clerks Principal Library Clerk Librarians will be co-located at the combined service desk. Clerks Librarians
  7. 7. BEFORE-INFORMATION DESK
  8. 8. BEFORE-CHECKOUT DESK
  9. 9. AFTER-ONE POINT SERVICE DESK
  10. 10. CURRENT CONSIDERATIONS  Training for support staff to assist with basic reference questions.  Create opportunities for support staff to attend technology related workshop.  Encourage professional development opportunities for librarians.
  11. 11. FUTURE POSSIBILITIES  Additional service points to consider  Technology assistance  ILL (support and visibility)  Student e-mail  Productivity software (Word, EXCEL, PowerPoint, etc).
  12. 12. PRO CONS Staff Collaboration Streamline operations Reduce runaround More change Transition for collaboration Concern for patron privacy Loss of familiarity Change?
  13. 13. QUESTIONS  Contact: Katherine Jenkins Monroe Community College ETS: Libraries kjenkins@monroecc.edu 585-292-2320
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×