Enterprise 2.0 Case Study:Implementation of‚Just Connect‘Social Intranet Softwareat Bigpoint
Initial situation: Bigpoint is one of the worldwide leading online gaming com- panies. More than 800 employees are distributed globally, including offices in Germany, the US, Brazil, Malta, France and Spain.“Your social intranet is a Bigpoint’s traditional intranet solution allowed for access tomirror of your organisationas it reflects your people, colleagues’ contact information and a company news blog,your activities and your but did not provide crucial functionalities such as documentvalues” management and social interaction. Accordingly, the system’s acceptance was low and usage sporadic. Due to its rapid international expansion, Bigpoint took the de- cision to replace its out-dated intranet solution with a modern social intranet suite to allow employees across all international locations to connect, communicate and collaborate. Organisation: Bigpoint Division: All divisions in 7 international locations
Challenges:“Content and social interactionmust go hand in hand on a social Whilst Bigpoint’s rapid intranet platform – one should international expan-never be without the other” sion was the reason for implementing a new intranet platform, it posed some spe- cific challenges at the same time, including: • Simultaneous rollout to more than 800 employees in 7 locationsExpectations: • Multiple diverse cultures and customs amongst employeesBigpoint aimed for an ‘Intranet 2.0’ solution. Expectations in- that reflect upon the usage of and thecluded that the new communication and collaboration platform expectations fromshould a common intranet platform • More than a dozen • Incorporate core Web • Be the central information languages spoken 2.0 functionalities to platform within the com- throughout the allow for sustainable con- pany, easily accessible company nectivity and interaction and searchable by all• Help foster a common • Become the virtual work- company culture across space for all employees all international offices and provide access to all functionalities required for daily working
Implemented solution:Bigpoint decided on implementing the social intranet softwaresuite Just Connect by Just Software AG. Just Connect hasbeen thoroughly customised to Bigpoint’s requirements andlaunched under the name ‘Bigpoint together’. Further adapta-tions will allow for the integration of multiple internal process “’Bigpoint together’ hasmanagement tools, e.g., for ticketing and process manage- become the crucial linkment. between all our social activities within the com-‘Bigpoint together’ is the company’s main information deposi- pany”tory, collaboration space, communication channel and socialconnectivity platform.The structure of ‘Bigpoint together’ provides virtual placesfor all global locations, projects and developer teams. Placesfor developer teams are assigned to their current gamingproject, and assignments of places can be adapted flexibly.Overarching functions like HR or Finance have their own virtual spaces that cut across locations.English has been established as the official language on ‘Big-point together’, but comments and posts are encouraged inall languages spoken at Bigpoint.
Impact to date: • Employees have no- • Transparency of what ticeably easier access happens on all levels to and higher level of of the organisation information (from management to individual teams) has • ‘Bigpoint together’ increased has become the central platform for • ‘Bigpoint together’ organising internal has opened a new social events and ac- channel for bottom tivities, strengthening up communication connectivity, motiva- complementing tion and identification traditional top down with the organisation communication Key lessons and success factors for implementation:“It has been very good togive us a platform where • Consider your company’s • Find your organisation’s all teams can represent cultural diversity when own equilibrium betweenbottom up what they are implementing a social informative content andworking on.” intranet – adapt your vir- social interaction on tual places to their users’ your platform – both are specific needs and allow crucial and the right bal- for modifications where ance is the key to success needed for your social intranet • Keep your structure sim- • Start with a limited number ple – you do not want to of functionalities – your confuse your users with users will need some time too many places, projects to acclimatize to each or groups feature
‚Just Connect‘:creating a modernsocial intranet forBigpointIt´s all about peopleFor further information and reference contactsplease contact:Name: Felix SchröderEmail: felix.schroeder[at]justsoftwareag.comPhone: +49 (0) 40 360 98 79-0Web: www.justsoftwareag.com