Office 365 Admin Guide: Administering Lync Online
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The two-day training course covers administration of Office 365 services including Lync Online, Exchange Online, and SharePoint Online. Day 1 focuses on Office 365 and Lync Online overview, infrastructure, user management, and configuration. Day 2 covers advanced topics for Lync Online, Exchange Online, and SharePoint Online including deployment, migration, security, archiving, and compliance.
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Office 365 Admin Guide: Administering Lync Online
- 1. Version 2.0 for Office 365
- 2. Day 1 Administering Office 365 Day 2 Administering Office 365 Office 365 Overview & Infrastructure Administering Lync Online Office 365 User Management Administering SharePoint Online Office 365 DirSync, Single Sign-On & ADFS Exchange Online Basic Management MEAL BREAK Exchange Online Deployment & Migration Exchange Security & Protection Exchange Online Archiving & Compliance
- 3. • • • • • Lync Online Overview System Requirements DNS & Network Settings Lync Online Configuration Setup—Domain Federation, Public IM, Dial In Conferencing
- 5. • Hosted communications service that connects people anytime and from virtually anywhere gives users access to Presence instant messaging audio and video calling rich online meetings extensive web conferencing capabilities. Instant Messaging and Presence Audio, Video, Web conferencing Voice & PBX Replace
- 6. • • • • • • • • Instant Messaging Presence Lync-to-Lync Audio and Video Calls File Transfer Distribution Lists External Connectivity (Federation) IM Security Online Meetings
- 7. • • • • • • • Know whether others are available to communicate Presence and click-to-communicate from Microsoft Office Outlook, SharePoint & Outlook Web App. A rich, immersive online meeting experience. Collaborate within SharePoint sites Communicate with other organizations running Lync Communicate with Skype contacts Reduce costs
- 8. Offered with ALL Office 365 Business Suites/Bundles Office 365 Small Business & Small Business Premium Office 365 Midsize Business Office 365 Enterprise Plans (E1, E3, E4*) Offered as a standalone subscription service Office 365 Lync Online
- 9. Lync user can only be ‘homed’ on-premises or online (can’t split IM/conferencing/voice)
- 10. Enterprise IM & PC-to-PC Audio/Video Rich Presence Instant Messaging PC-to-PC audio/video calling GAL/skill search in SharePoint Activity Feed Click-to-communicate in Office Federation with Lync Server/Lync Online Federation with Skype Lync for Mac Lync Web app for IM/Presence Mobile phone clients
- 11. Conferencing Multiparty (3+) PC-Audio/Video Ad-hoc collaboration Desktop Sharing Application Sharing Online meetings Rich and web clients Integrated PSTN audio conferencing via partners • Lync Online replaces Live Meeting as the conferencing solution • Live Meeting Service available for existing customers during transition to Lync
- 12. Voice (Dial Tone) Call landline phones and mobiles (PC-to-PSTN) Forward, transfer Simultaneously ring another number Exchange Voice Mail Integration • Requires separate service from a Telco partner to connect to the public phone network (Phone numbers, PSTN termination)
- 13. Telephony Infrastructure Branch office appliance Fax and analog devices Automatic E911 Call Admission Control Existing telephony integration Call Park, Hunt Groups Cloud/on-premises co-existence options: • Lync Server integrates with Exchange Online for voice mail in the cloud • Splitting groups of Lync users between Lync Server and Lync Online available • Requires Office 365 Enterprise E4 Plan for full voice-enabled users
- 14. • What’s New: Clean look with Quick Lync bar Shared notes Improved mobility (clients) Tabbed conversations • Clients Lync Client Lync Basic Client Lync Windows Store App Lync for Mac 2011 Lync for Mobile Clients Lync Web App Client Communicator for Mac 2011 Reference - http://technet.microsoft.com/en-us/library/jj822176.aspx
- 15. • Easily find and connect with others Find and communicate with the right person Connect with your social network Connect with context Have multiple conversations with reduced clutter
- 16. • Advanced features make locating a person easy, even when you don’t have their name Get search results that find the right person Search more than just names See where people are with real-time location capabilities
- 19. • Lync lets you set the stage and keeps you in control The presenter controls the stage Content is king (when present) Presenters are informed and in control Social context is important; know who is “in the room” and who is making changes
- 20. Windows Phone 7 iPhone Android Reference - http://technet.microsoft.com/en-us/library/hh691004.aspx
- 22. • • • • • Online meetings are essential part of your workflow Schedule most common meeting types with the fewest clicks Bring join to the user, rather than taking the user to join Reinforce that participants are ready and able to participate Keep the experience simple and expand as the meeting expands
- 23. • • Scheduling Lync meetings is done through Outlook using the Lync Outlook plug-in Outlook delegation supported for scheduling online meetings
- 24. • Access via https://sched.lync.com Web-based meeting management tool for users who don’t have access to Microsoft Outlook, or are using a non-Windows OS Send invitations with iCalendar • Send invitations by using your email program • Copy/Paste Reference http://office.microsoft.com/en-001/communicator-help/lync-web-scheduler-HA103466460.aspx?CTT=5&origin=HA102827058
- 25. • With Lync Click Join Lync meeting Select an audio option in Join Meeting Audio window • Without Lync Join by Lync Web App Automatically opens from computers without Lync Auto-connects to the meeting after install of Lync Web App plugin • Audio Only Dial in with a phone When call-in details are available Reference - http://office.microsoft.com/en-001/lync-help/join-a-lync-meeting-HA102828887.aspx
- 26. Who Gets In Directly? What Happens Recommended When… Only me, the meeting organizer You are the only one who gets into the meeting directly. Everyone else has to wait until admitted. You have a high security meeting and confidential information. People I invite from my company Only people who were invited can join the meeting directly. Everyone else has to wait until admitted. Anyone from my organization Anyone from your company can get in to the meeting directly, even if not invited. Anyone (no restrictions) Anyone who has access to the meeting link gets in to the meeting directly. You’re discussing confidential information, and want to only allow specific people to join. You don’t have external participants and you are not discussing confidential information. You’re inviting outside participants and you’re not discussing confidential information. Note Don’t forget to also check or un-check the options for people who call in: •Callers get in directly - People who call in with a phone get connected directly. •Announce when people enter or leave - Everyone can hear the names as people come and go. Not recommended for large meetings Reference - http://office.microsoft.com/en-us/these-people-dont-have-to-wait-in-the-lobby-HA102835462.aspx
- 28. • • • • • Lync Online Overview System Requirements DNS & Network Settings Lync Online Configuration Setup—Domain Federation, Public IM, Dial In Conferencing
- 29. System component Operating System Browser Microsoft Office Integration Computer/processor Minimum requirement Windows 8 Windows 7 Windows Server 2008 R2 with latest Service Pack Windows Internet Explorer 10 Internet Browser Windows Internet Explorer 9 Internet Browser Windows Internet Explorer 8 Internet Browser Windows Internet Explorer 7 Internet Browser Mozilla Firefox web browser Outlook 2013 messaging and collaboration client Outlook 2010 messaging and collaboration client Intel Pentium 4, AMD Athlon 64, or equivalent Display resolution Support for Microsoft DirectX 9 application programming interface 128 megabytes (MB) of graphics memory (minimum); Windows Display Driver Model driver; Pixel Shader 2.0 in hardware; 32 bits per pixel 1024x768 Memory 2 gigabytes (GB) of RAM Graphics hardware http://technet.microsoft.com/en-us/library/gg425865.aspx
- 30. System Minimum requirement component Data & Voice Minimum 1.6 gigahertz (GHz) or faster processor. We recommend 2.0 gigahertz (32-bit or 64- bit). Telephony Microphone and speakers, headset with microphone, or equivalent device Recommended: devices with the “Optimized for Microsoft Lync” logo Video source USB 2.0 video camera Polycom CX5000 HD device (RoundTable device) Hardware accelerated H.264 decoding using DirectX Video Acceleration (DXVA) Graphics card must support DirectX 9.0 and must expose the DXVA2_ModeH264_VLD_NoFGT decoding mode. • The latest graphics card driver must be installed. Intel: • • • Video 2nd & 3rd Generation Intel HD Graphics 2000, 2500, 3000, and 4000 chipsets (or later) with integrated hardware video encoders. Installation the Intel HD Graphics driver 15.28.9.2884 or the latest driver containing the following is required: • Display driver 9.17.10.2884 or the latest driver • Hardware media foundation transform (HMFT) version 3.12.10.31 or the latest HMFT AMD Video Codec Engine, which is available in several discrete graphics cards and in integrated accelerated processing units of AMD A-Series Accelerated Processors. The AMD Video Codec Engine driver 9.12.0.0 or higher must be installed. Hardware accelerated H.264 encoding: Chipset Requirements AMD Hardware accelerated H.264 encoding: Camera Requirements USB video cameras with integrated H.264 hardware encoder that conforms to the USB Video Class (UVC) specification version 1.5. http://technet.microsoft.com/en-us/library/jj688132.aspx
- 31. Allow outgoing connections to *.microsoftonline.com • Allow outgoing connections to *.outlook.com • Allow outgoing connections to *.lync.com • Set the HTTP/SSL time out value to 8 (eight) hours • Port Protocol Direction Usage 443 STUN/TCP Outbound Audio, video, and application sharing sessions 443 PSOM/TLS Outbound Data sharing sessions 3478 STUN/UDP Outbound Audio and video sessions 50000-59999 RTP/UDP Outbound Audio and video sessions
- 32. • • • • • Lync Online Overview System Requirements DNS & Network Settings Lync Online Configuration Setup—Domain Federation, Public IM, Dial In Conferencing
- 33. • CNAME Records • SRV Records Reference - http://onlinehelp.microsoft.com/en-in/office365-enterprises/hh416761.aspx
- 36. • • • • • Allow outgoing connections to *.microsoftonline.com Allow outgoing connections to *.outlook.com Allow outgoing connections to *.lync.com Add a firewall entry for the Microsoft Online Services Sign-in Assistant, msoidsvc.exe. Set the HTTP/SSL time out value to 8 (eight) hours Reference - http://onlinehelp.microsoft.com/en-in/office365-enterprises/hh416761.aspx
- 38. • Test environment for ideal Lync Online client operation http://trippdb3.online.lync.com/
- 39. • • • • • Lync Online Overview System Requirements DNS & Network Settings Lync Online Configuration Setup—Domain Federation, Public IM, Dial In Conferencing
- 40. • Assign Licenses for Lync Online Lync Users
- 41. • PC or Mac Office 365 Admin Center • Phone & Tablet Office 365 Admin Center Windows Phone Marketplace Android marketplace Apple App Store https://portal.microsoftonline.com/OLS/mysoftware.aspx
- 42. Manage: •Lync Users Lync meeting options •Organization Settings •External Communications •Dial-in conferencing •Meeting Invitation Settings
- 44. Assign licenses • Lync Client & Desktop Setup • Lync Admin Center navigation • Change Lync user settings •
- 45. • • • • • Lync Online Overview System Requirements DNS & Network Settings Lync Online Configuration Setup—Domain Federation, Public IM, Dial In Conferencing
- 46. Supported Modalities Lync Online tenants (other companies using Office 365and Lync Online) Lync Server 2010, OCS 2007 and OCS 2007 R2 (on-premises) Skype IM and Presence Lync-to-Lync Audio & Video Yes Yes Yes Yes Yes Yes http://technet.microsoft.com/en-us/library/dn194473.aspx
- 47. Block federation with all domains except those I allow • Disable federation • Lync Online Public Instant messaging Connectivity • PIC lets organizations collaborate with Windows Live and MSN messenger users PIC is currently unavailable for O365 for professional and small businesses
- 48. • Communicate with Skype and other Lync-enabled users On-premise Lync or other Lync Online environments
- 49. • Allows users to join audio conferences (or the audio part of a video conference) by dialing a phone number Dial-in conferencing provided via 3rd-party suppliers (i.e. PGI, BT, InterCall) • Dial-in conferencing Set up: Contact audio conferencing provider for dial-in numbers, conference codes, and personal identification numbers, or PINs Add the dial-in numbers and conference codes to the user settings of your meeting organizers, conference call leaders, and users of Lync for mobile devices Provide each user with his or her PIN—the PIN may be required to join the audio portion of the meeting as a leader, or meeting organizer
- 50. Dial-in audio conferencing settings • Audio/video • External settings •
- 51. • Import an updated dial-in conferencing user list
- 52. • Lync Online Service Description http://technet.microsoft.com/en-us/library/jj822172.aspx • Lync Network Requirements http ://onlinehelp.microsoft.com/en-in/office365-enterprises/hh416761.aspx • Lync TRIPP tool http://trippdb3.online.lync.com/ • Lync Federation http://technet.microsoft.com/en-us/library/dn194473.aspx • Lync Clients
Editor's Notes
- Slide purpose: Introduce that Office 365 is your complete office in the cloud How to present this slide: Keep in mind that most people, when they hear “Office 365”, only hear “Office” and think “Word, PowerPoint, Excel”. And when they hear “cloud”, they think “web apps” only, thinking this is only a browser-based version of Office, similar to Google Apps. So it’s important to take your time and labor on these 2 points specifically. Transition from previous slide by saying, “We understand what technology you need to help you manage the business challenges you are facing. We are excited that there is a new offering in the market that has been designed specifically for you….” Talk track Introducing Office 365 Small Business Premium – this is an offering specifically designed for businesses with 1-10 users First of all, Office 365 is a cloud-based productivity service hosted by Microsoft It includes the latest version of the familiar Office applications (like Word, PowerPoint, Excel, that you currently run on your PC or laptop) that is always up to date It also includes anywhere access to email, calendar, documents, and HD video conferencing that works seamlessly with the Office you know And these are business-class productivity tools and enterprise-level security specifically designed for small businesses’ needs and price range Because this is designed with small businesses in mind, it’s easy to set up and manage, without the need for IT experience. Plus, since this is a cloud service, it is supported and backed by a 99.9% uptime guarantee service level agreement. In contrast, some key business needs, such as Voice for PC to PC calling, Google Contacts, and Google Video, are not covered by the Google Apps for Business service level agreement (SLA). What’s unique about Office 365 is that: It works perfectly with the Office you know and use so you or your employees don’t have to learn a new tool or require additional training It is designed to help you work seamlessly online or offline: Say you are working on a proposal and want to get feedback from your partners or customers. You can start working on it on your own computer, then save to the cloud and share it securely with partners or customers for feedback. They can then access the documents and work on them with you online instead of emailing different versions back and forth. If you go offline, say when on a plane, you can still access the documents and work on them offline (using SkyDrive Pro), and Office 365 will automatically sync the document back to the cloud as soon as you have connections again. These are all enterprise-class services – trusted by large corporations designed to give you the reliability and security you expect. Coca-Cola Enterprises (72,000 employees), Starbucks, Campbell Soup, Hyatt Hotels (106,000 employees), the Department of Veterans Affairs (600,000 employees), Lowes (>200,000 employees), Hallmark (9,500 employees), Japan Airlines (20,000 employees), and Burger King (3,500 users). We do not violate your privacy or confidentiality requirements by using scanning technologies to read your email for targeting advertising like Google does. Let’s drill down now on the specifics of Office 365 to help you understand why it’s the right technology for your business. The first area we talked about is “anywhere access”….
- Slide purpose: Explain how Office 365 is the right technology based on the challenges and pain points outlined in the previous slide. How to present this slide: Transition from previous slide by saying, “Given all these challenges, what you are really looking for is technology that fits the needs of your business.” Use this slide to tee-up how technology can help with giving them anywhere access, looking professional, getting technology with IT expertise, and getting the best bang for their buck. Talk track Benefits of Anywhere Access: Anywhere access is important because you want to have easy access to email, content, and business-ready tools to work on the devices you use already. Even when you don’t have your devices, you want to be able to securely access your content and tools to do what you need to do This is especially important when you are dealing with customer requests because you want to respond immediately and provide the best service You also want to be able to create a sense of community even when not everyone comes to work in the same office everyday. Benefits of Looking Professional: You want technology that can help you level your playing field with the bigger players Technology that can save you time by getting things done faster without the need for any professional help Business tools that are built to work together out of the box to help you with email, creating documents, sharing documents, managing projects, and customer meetings Benefits of Easy IT with no IT expertise required: You want to reduce your IT headaches by reducing your IT You want to be able to control access to sensitive documents without the need to be a security expert You want to all the services to work with each other out of the box so you can work seamlessly with each other and with partners or customers You need to have a business continuity plan when unfortunate events happen, such as a power outage, leakage, or natural disaster You want IT-level phone support to be available when you need help You want to secure all the mobile devices Benefits of Best Value: Every dollar counts. You want the best technology to support the growth of your business But you also want to make sure you invest in technologies that have the lowest total cost of ownership (TCO) but also the highest return in end-user productivity. You want to have predictability of your IT cost each month and be able to easily scale up and down. You want to simplify licensing, and one that supports the use of mobile devices at work You don’t want to keep paying for IT maintenance costs to take care of your servers
- Lync Online service description: http://technet.microsoft.com/en-us/library/jj822172.aspx Clients for Lync Online: http://technet.microsoft.com/en-us/library/jj822176.aspx Client comparison tables: http://technet.microsoft.com/en-us/library/gg425836.aspx Speaker Notes Talking Points: Microsoft Lync is about helping people connect, even when they are not physically present together. It’s about connecting people in new ways—anywhere, anytime. Lync delivers a connected experience that can help to transform every communication into an interaction—one that is collaborative, engaging, and accessible from almost anywhere. A single interface unites voice; instant messaging (IM); and audio, video, and Web conferencing into a richer, more contextual offering. Plus, a single identity makes it easier and faster for users to find contacts, check their availability, and connect with them. Lync Server works consistently with Microsoft Office, enriching the experience of familiar applications like Microsoft Outlook®, Microsoft Word, Microsoft SharePoint®, and more. Value Propositions: Drive adoption through ease of use and Microsoft Office: Lync provides a consistent communications experience across all platforms. Features such as the Contact Card; click to communicate from Microsoft Word, Excel®, and PowerPoint®; and presence in SharePoint can help to link communications—no matter what applications are being used. Reduce costs through converged communications: Rolling an organization’s communication devices into one platform can reduce costs. With this approach, the communication workloads can be integrated with desktop applications, and audio, video, and Web conferencing can decrease third-party carrier spending. Simplify deployment and migration through interoperability: Broad interoperability through standards and documented protocols can smooth deployment for customers. IM, voice, conferencing, and SIP trunking services are combined into one system to connect customers with Lync sooner.
- Instant Messaging Presence Presence is the ability to detect another user’s availability. Using Lync 2010 and Lync Online, users can display their presence status—for example, Available, Away, Do Not Disturb, or Offline—to let others know their availability for consultation. Lync-to-Lync Audio and Video Calls Using Lync 2010, Lync Online users can make 1-to-1 computer-based audio and video calls to other Lync users using a PC and a web camera. Conversation quality may vary depending on customer network performance. For the best experience, use a device that is optimized for Lync 2010. File Transfer The Lync Online service provides peer-to-peer file transfer capability so users can transfer large files as part of a Lync session without using email and clogging mail boxes. Distribution Lists Using Lync 2010, Lync Online users can add email distribution lists to their Contact Lists. Instant messages may be sent to individual members of a distribution list or the entire distribution list. Distribution lists can be expanded to see the individual members of such lists. IM Security Microsoft has extensive experience in designing and operating a highly available instant messaging solution. One key component is the Intelligent Instant Message Filter (IIMF) built into Lync Lync External Connectivity (Lync Federation) Lync external connectivity (federation) enables a Lync Online user to connect with users in other organizations that use Lync Online as well as those that host their own Lync Server 2010 on premises. Federated contacts can see presence, communicate using IM and make Lync-to-Lync audio and video calls. Online Meetings Lync Online meetings enable users to connect from virtually anywhere through PC-based audio, video, and web conferencing—both as scheduled meetings and as ad-hoc collaboration sessions. With Lync Online, users can collaborate, share information, and work together in real time, all within context. Lync Online supports an integrated conferencing experience with a maximum meeting capacity of 250 users.
- Know whether others are available to communicate: Repeatedly attempting to reach each other by phone or email is a common communication problem in today’s business world. Presence information is important when there is a need for a critical business discussion or a time-sensitive decision has to be made. Lync Online helps organizations increase individual productivity by adding presence, IM, and PC-to-PC audio and video calling to the business IT infrastructure. Presence and click-to-communicate from Microsoft Office Outlook. Lync Online connects presence and real-time collaboration capabilities with the Microsoft Office Outlook messaging and collaboration client. This enables higher productivity by allowing workers to collaborate using the programs they’re already familiar with. Connect with people and be more productive through a rich and immersive online meeting experience. Online meetings enable users to connect wherever they are through PC-based audio, video, and web conferencing, both as scheduled meetings and spontaneous, ad hoc collaboration sessions. With Lync Online, users can collaborate, share information, and coordinate their efforts in real time, all within the context of an existing workflow. Collaborate within SharePoint sites. Lync Online serves as the presence engine for SharePoint team sites and portals, providing presence and IM access from within Windows SharePoint Services and SharePoint Server sites. Communicate with other organizations running Lync. The federation feature of Lync Online establishes trusted relationships between an organization and one or more external organizations. This allows users to see user presence and communicate using IM and PC-based audio and video across organizational boundaries. Communicate with Windows Live Messenger contacts. Lync Online enables your users to connect with Windows Live Messenger contacts using IM, audio and video calls directly from Lync. Reduce costs. Lync Online facilitates rich and engaging communications across and outside an organization without expensive business travel or costly phone bills.
- Speaker Notes Speaker Notes Slide Objective: Provide a high level overview and timeline of which Lync capabilities are going to be available in the cloud (and when) Talking Points: Lync Online is the cloud version of the Lync, with Microsoft hosting the Lync servers and customers consume Lync as a service. Lync Online is one component of the Office 365 suite of services, which also includes the 2010 versions of Exchange, SharePoint and Office. This slide provides a comparison of the Lync Online capabilities with those of the Lync Server. Going from left to right, you can see that IM/presence and conferencing (online meetings) will be available at Office 365 launch in Lync Online. Voice, which is essentially the ability to call the public phone networks (think dial tone in Lync), will become available in the cloud several months after Lync Online launches. PBX replace capabilities, which include features that require integration with on-premises networks and equipment is not planned to be available in Lync Online in the next few years. This means that customers who are looking to take advantage of the full PBX replace capabilities in Lync Server 2010, are advised to deploy Lync Server on premises (for all of the Lync workloads – IM, conferencing and Enterprise voice). It should be noted that customers will still be able to deploy Exchange (and SharePoint) in the cloud including voice mail and have that work seamlessly with Lync Server 2010 on-premises. In the next slides we will look at these features and deployment options in more detail.
- Speaker Notes Slide Objective: Explain the features that are included in IM/Presence capability area Talking Points: The Instant messaging workload includes presence, pc-to-pc audio and video calling and the ability to search your company’s directory for a colleague name. Key new features in Lync from previous versions are: New client UX that includes: Contact photos that enable more personal connections with colleagues from different parts of the organization, Activity feed, for quickly following and updating your contacts within the organization and skill search, that allows to find people with specific expertise within the organization (this is based on SharePoint on-premises and is not supported with SharePoint Online) PC-to-PC calls are supported across firewalls (not limited to the corporate network) – so users can be reached wherever they have their PC and an internet connection. Easily communicate with Lync users outside of the organization with IM/audio/video federation with on-prem Lync deployments, as well as with other Lync Online tenants. Users can communicate with Windows Live via presence and IM through federation as well.
- Speaker Notes Define what we mean by Voice (dial tone) and provide a high level overview of the planned availability of Voice in the cloud Talking Points: Voice refers to the ability to associate a phone number with Lync and make and receive calls from landlines and mobile numbers – this is why we also refer to it as ‘dial tone’. In addition to making and receiving calls, ‘voice’ includes call control capabilities like forward and transfer and sim-ringing another number (for example your mobile phone). Voice mail access to Exchange UM is another important feature that is included here. The actual phone numbers and calling plans (minutes) are provided via a separate service from a Telco partner. This will be similar to how PSTN audio conferencing works in Lync Online.
- Speaker Notes Slide Objective: Define the capabilities that are included in the PBX replace capability area and explain the choices that customers have with respect to Lync and the cloud if they require these capabilities Talking Points: PBX replace features typically have strong ties to the customer premises and are therefore not planned to be available in the cloud in the W14 timeframe. The features fall into the following categories: they require equipment on the customer premises – examples are Branch office appliance and analog devices They require integration with on-premises equipment or networks – examples are automatic E-911, call admission control, RCC and direct trunks with legacy PBXs They are specialized telephony capabilities that are primarily used in call center scenarios – examples are call park and hunt groups PBX replace capabilities in Lync Server 2010 are new investments that are important to customers who are looking to enhance or retire legacy telephony systems. Since we do not support splitting Lync workloads (for example, IM in the cloud and voice on-premises), these customers should deploy Lync Server On-premises for all Lync workloads. Lync Server integrates with Exchange Online for voice mail with no need for additional gateways or hardware. This means that customers can have the best of both worlds, with Lync Server on premises (including PBX replace) and Exchange Online in the cloud (including Unified Messaging). ‘Lync split domain’ is another important future capability that planned for Q4CY2011. This will enable an organization to split groups of Lync users between an on-premises and Lync Online in the cloud. A typical scenario would be to have an on-premises Lync deployment for a central office location but deploy branch offices in Lync Online and the cloud. This would provide with IT managers with the maximum flexibility to segment their users and optimize their Lync investments and deployment models according to their needs.
- See Meeting Room Devices for additional information and work with your account team for the latest list of Lync Online qualified devices. See System Requirements for Lync for Mac 2011 for minimum hardware and software requirements. Lync 2013 apps are available for Windows Phone and iOS (iPhone/iPad); for details, see Lync 2013 Mobile Client Comparison Tables
- Speaker Notes First glimpse of Lync 2010 Client With the Lync Client you can easily find and connect to people inside or outside the organization Talking Points: Highlight the convergence of enterprise software and social connectivity, and the rich information available through the inclusion of pictures and status messages. Communicate and collaborate within the context of what you are doing, which gives you a consistent experience across all of Microsoft Office applications
- Speaker Notes Talking Points: Highlight the search feature and the option to edit/see location information
- Speaker Notes Highlight the presentation feature. Explain the possibility to have a webcam/roundtable attached. Show Slide Deck an parralel use Voice and Chat fuction
- In Office 365 Admin Center – go to Domains > Add a domain > Start Step 1 Type a domain name Confirm ownership
- In Office 365 Admin Center – go to Domains > Add a domain > Start Step 1 Type a domain name Confirm ownership
- Slide purpose: Introduce that Office 365 is your complete office in the cloud How to present this slide: Keep in mind that most people, when they hear “Office 365”, only hear “Office” and think “Word, PowerPoint, Excel”. And when they hear “cloud”, they think “web apps” only, thinking this is only a browser-based version of Office, similar to Google Apps. So it’s important to take your time and labor on these 2 points specifically. Transition from previous slide by saying, “We understand what technology you need to help you manage the business challenges you are facing. We are excited that there is a new offering in the market that has been designed specifically for you….” Talk track Introducing Office 365 Small Business Premium – this is an offering specifically designed for businesses with 1-10 users First of all, Office 365 is a cloud-based productivity service hosted by Microsoft It includes the latest version of the familiar Office applications (like Word, PowerPoint, Excel, that you currently run on your PC or laptop) that is always up to date It also includes anywhere access to email, calendar, documents, and HD video conferencing that works seamlessly with the Office you know And these are business-class productivity tools and enterprise-level security specifically designed for small businesses’ needs and price range Because this is designed with small businesses in mind, it’s easy to set up and manage, without the need for IT experience. Plus, since this is a cloud service, it is supported and backed by a 99.9% uptime guarantee service level agreement. In contrast, some key business needs, such as Voice for PC to PC calling, Google Contacts, and Google Video, are not covered by the Google Apps for Business service level agreement (SLA). What’s unique about Office 365 is that: It works perfectly with the Office you know and use so you or your employees don’t have to learn a new tool or require additional training It is designed to help you work seamlessly online or offline: Say you are working on a proposal and want to get feedback from your partners or customers. You can start working on it on your own computer, then save to the cloud and share it securely with partners or customers for feedback. They can then access the documents and work on them with you online instead of emailing different versions back and forth. If you go offline, say when on a plane, you can still access the documents and work on them offline (using SkyDrive Pro), and Office 365 will automatically sync the document back to the cloud as soon as you have connections again. These are all enterprise-class services – trusted by large corporations designed to give you the reliability and security you expect. Coca-Cola Enterprises (72,000 employees), Starbucks, Campbell Soup, Hyatt Hotels (106,000 employees), the Department of Veterans Affairs (600,000 employees), Lowes (>200,000 employees), Hallmark (9,500 employees), Japan Airlines (20,000 employees), and Burger King (3,500 users). We do not violate your privacy or confidentiality requirements by using scanning technologies to read your email for targeting advertising like Google does. Let’s drill down now on the specifics of Office 365 to help you understand why it’s the right technology for your business. The first area we talked about is “anywhere access”….
- Lync Client System Requirements: http://technet.microsoft.com/en-us/library/gg425865.aspx Lync Video Requirements: http://technet.microsoft.com/en-us/library/jj688132.aspx
- Lync Client System Requirements: http://technet.microsoft.com/en-us/library/gg425865.aspx Lync Video Requirements: http://technet.microsoft.com/en-us/library/jj688132.aspx
- Detail config info at: http://onlinehelp.microsoft.com/en-us/office365-enterprises/ff637586.aspx
- Slide purpose: Introduce that Office 365 is your complete office in the cloud How to present this slide: Keep in mind that most people, when they hear “Office 365”, only hear “Office” and think “Word, PowerPoint, Excel”. And when they hear “cloud”, they think “web apps” only, thinking this is only a browser-based version of Office, similar to Google Apps. So it’s important to take your time and labor on these 2 points specifically. Transition from previous slide by saying, “We understand what technology you need to help you manage the business challenges you are facing. We are excited that there is a new offering in the market that has been designed specifically for you….” Talk track Introducing Office 365 Small Business Premium – this is an offering specifically designed for businesses with 1-10 users First of all, Office 365 is a cloud-based productivity service hosted by Microsoft It includes the latest version of the familiar Office applications (like Word, PowerPoint, Excel, that you currently run on your PC or laptop) that is always up to date It also includes anywhere access to email, calendar, documents, and HD video conferencing that works seamlessly with the Office you know And these are business-class productivity tools and enterprise-level security specifically designed for small businesses’ needs and price range Because this is designed with small businesses in mind, it’s easy to set up and manage, without the need for IT experience. Plus, since this is a cloud service, it is supported and backed by a 99.9% uptime guarantee service level agreement. In contrast, some key business needs, such as Voice for PC to PC calling, Google Contacts, and Google Video, are not covered by the Google Apps for Business service level agreement (SLA). What’s unique about Office 365 is that: It works perfectly with the Office you know and use so you or your employees don’t have to learn a new tool or require additional training It is designed to help you work seamlessly online or offline: Say you are working on a proposal and want to get feedback from your partners or customers. You can start working on it on your own computer, then save to the cloud and share it securely with partners or customers for feedback. They can then access the documents and work on them with you online instead of emailing different versions back and forth. If you go offline, say when on a plane, you can still access the documents and work on them offline (using SkyDrive Pro), and Office 365 will automatically sync the document back to the cloud as soon as you have connections again. These are all enterprise-class services – trusted by large corporations designed to give you the reliability and security you expect. Coca-Cola Enterprises (72,000 employees), Starbucks, Campbell Soup, Hyatt Hotels (106,000 employees), the Department of Veterans Affairs (600,000 employees), Lowes (>200,000 employees), Hallmark (9,500 employees), Japan Airlines (20,000 employees), and Burger King (3,500 users). We do not violate your privacy or confidentiality requirements by using scanning technologies to read your email for targeting advertising like Google does. Let’s drill down now on the specifics of Office 365 to help you understand why it’s the right technology for your business. The first area we talked about is “anywhere access”….
- Speaker Notes Domain Names To begin, you must configure your DNS for Lync Online. You do this when you configured Lync Online. Configuring your DNS is well documented in the online help see Set up your network for Lync Online . It is possible, however, to overlook the fact that DNS entries must be configured before audio conferencing integration is added. The first entries are CNAME records that clients use to find Lync Online when the user’s SIP address is entered into Lync. The other two are SRV records that are required to get the integration between Lync Online and the audio conferencing provider to work. You can see my DNS entries for these in my online DNS provider’s interface: After DNS is up and running, you can integrate Lync Online dial-in conferencing.
- Show DNS settings in Portal For more information, see http://onlinehelp.microsoft.com/en-us/office365-enterprises/ff637586.aspx
- Slide purpose: Introduce that Office 365 is your complete office in the cloud How to present this slide: Keep in mind that most people, when they hear “Office 365”, only hear “Office” and think “Word, PowerPoint, Excel”. And when they hear “cloud”, they think “web apps” only, thinking this is only a browser-based version of Office, similar to Google Apps. So it’s important to take your time and labor on these 2 points specifically. Transition from previous slide by saying, “We understand what technology you need to help you manage the business challenges you are facing. We are excited that there is a new offering in the market that has been designed specifically for you….” Talk track Introducing Office 365 Small Business Premium – this is an offering specifically designed for businesses with 1-10 users First of all, Office 365 is a cloud-based productivity service hosted by Microsoft It includes the latest version of the familiar Office applications (like Word, PowerPoint, Excel, that you currently run on your PC or laptop) that is always up to date It also includes anywhere access to email, calendar, documents, and HD video conferencing that works seamlessly with the Office you know And these are business-class productivity tools and enterprise-level security specifically designed for small businesses’ needs and price range Because this is designed with small businesses in mind, it’s easy to set up and manage, without the need for IT experience. Plus, since this is a cloud service, it is supported and backed by a 99.9% uptime guarantee service level agreement. In contrast, some key business needs, such as Voice for PC to PC calling, Google Contacts, and Google Video, are not covered by the Google Apps for Business service level agreement (SLA). What’s unique about Office 365 is that: It works perfectly with the Office you know and use so you or your employees don’t have to learn a new tool or require additional training It is designed to help you work seamlessly online or offline: Say you are working on a proposal and want to get feedback from your partners or customers. You can start working on it on your own computer, then save to the cloud and share it securely with partners or customers for feedback. They can then access the documents and work on them with you online instead of emailing different versions back and forth. If you go offline, say when on a plane, you can still access the documents and work on them offline (using SkyDrive Pro), and Office 365 will automatically sync the document back to the cloud as soon as you have connections again. These are all enterprise-class services – trusted by large corporations designed to give you the reliability and security you expect. Coca-Cola Enterprises (72,000 employees), Starbucks, Campbell Soup, Hyatt Hotels (106,000 employees), the Department of Veterans Affairs (600,000 employees), Lowes (>200,000 employees), Hallmark (9,500 employees), Japan Airlines (20,000 employees), and Burger King (3,500 users). We do not violate your privacy or confidentiality requirements by using scanning technologies to read your email for targeting advertising like Google does. Let’s drill down now on the specifics of Office 365 to help you understand why it’s the right technology for your business. The first area we talked about is “anywhere access”….
- Before a user can use Lync Online, you need to assign Lync Online license to the user. Under Microsoft Online Services-> Admin Portal ->Users->Select a user and assign licenses.
- Link to downloads page: https://portal.microsoftonline.com/OLS/mysoftware.aspx
- In Office 365 Admin Center – go to Domains > Add a domain > Start Step 1 Type a domain name Confirm ownership
- Slide purpose: Introduce that Office 365 is your complete office in the cloud How to present this slide: Keep in mind that most people, when they hear “Office 365”, only hear “Office” and think “Word, PowerPoint, Excel”. And when they hear “cloud”, they think “web apps” only, thinking this is only a browser-based version of Office, similar to Google Apps. So it’s important to take your time and labor on these 2 points specifically. Transition from previous slide by saying, “We understand what technology you need to help you manage the business challenges you are facing. We are excited that there is a new offering in the market that has been designed specifically for you….” Talk track Introducing Office 365 Small Business Premium – this is an offering specifically designed for businesses with 1-10 users First of all, Office 365 is a cloud-based productivity service hosted by Microsoft It includes the latest version of the familiar Office applications (like Word, PowerPoint, Excel, that you currently run on your PC or laptop) that is always up to date It also includes anywhere access to email, calendar, documents, and HD video conferencing that works seamlessly with the Office you know And these are business-class productivity tools and enterprise-level security specifically designed for small businesses’ needs and price range Because this is designed with small businesses in mind, it’s easy to set up and manage, without the need for IT experience. Plus, since this is a cloud service, it is supported and backed by a 99.9% uptime guarantee service level agreement. In contrast, some key business needs, such as Voice for PC to PC calling, Google Contacts, and Google Video, are not covered by the Google Apps for Business service level agreement (SLA). What’s unique about Office 365 is that: It works perfectly with the Office you know and use so you or your employees don’t have to learn a new tool or require additional training It is designed to help you work seamlessly online or offline: Say you are working on a proposal and want to get feedback from your partners or customers. You can start working on it on your own computer, then save to the cloud and share it securely with partners or customers for feedback. They can then access the documents and work on them with you online instead of emailing different versions back and forth. If you go offline, say when on a plane, you can still access the documents and work on them offline (using SkyDrive Pro), and Office 365 will automatically sync the document back to the cloud as soon as you have connections again. These are all enterprise-class services – trusted by large corporations designed to give you the reliability and security you expect. Coca-Cola Enterprises (72,000 employees), Starbucks, Campbell Soup, Hyatt Hotels (106,000 employees), the Department of Veterans Affairs (600,000 employees), Lowes (>200,000 employees), Hallmark (9,500 employees), Japan Airlines (20,000 employees), and Burger King (3,500 users). We do not violate your privacy or confidentiality requirements by using scanning technologies to read your email for targeting advertising like Google does. Let’s drill down now on the specifics of Office 365 to help you understand why it’s the right technology for your business. The first area we talked about is “anywhere access”….
- Federation and Public IM Connectivity: http://technet.microsoft.com/en-us/library/dn194473.aspx
- Speaker Notes To configure Public IM connectivity If you want to enable public IM connectivity, make sure you have set up domain federation. Disabling federation also disables public IM connectivity. For details, see Configure federation with external domains. In the Lync Online Control Panel, click External communications. Under Public IM services providers, note the current value of Public IM connectivity mode. Click Enable or Disable as appropriate, and then click Yes.
- Speaker Notes Domain Federation – this lets the Lync Online domain communicate with other Lync-enabled domains. These can be regular on-premise Lync environments, or other Lync Online enabled environments. Crucially, the partner you want to federate with either has to have an open federation, or they need to add you as a federation partner. The default setting for domain federation is closed, which means that you have to add every new domain as a federation partner. Of course, it’s also possible to opt for you domain federation to be open, so that everybody can freely federate through the Lync Online environment. That might sound a bit careless but, if needed, certain domains can be blocked from federation.
- Speaker Notes Your conferencing provider will add the correct dial-in numbers, conference codes, and personal identification numbers and return the file to you. Go to the Lync Online Control Panel and import the file. After import, these users are able to schedule audio conference calls integrated with Lync Online meetings.