All employees must take reasonable care for their own health and safety and for the health and safety of there patrons
Such measures include.
That all staff work in a safe working environment and have knowledge of the hazards that can occur
That staff follow all written & verbal instructions about policy and procedure
Making Sure customers are safe in your environment
Making sure any food that is served is served to FSANZ
That Alcohol is served within the principles of Responsible service
That there are incident report forms an injury registers
Recommending to guests that they remove all valuables from there cars when staying at a venue
Announcing and discussing guest room numbers in a discreet voice
Never issuing duplicate keys to someone without identification
Not giving out information about guests
Never allowing packages to be delivered to guests room
Never willfully place at risk any other person at the workplace
The usual four aspects involved in the security of a hospitality business is
Theft-stealing of personal or company property
Vandalism-damage to personal and public property
Breaches Of Security
A breach of security or suspicious person requires reporting to the manager, designated person or police depending on the type of incident.
The incident must be recorded with all factual information relating to time, date, and description of person
Description of incident and name of person involved this is called an incident report.
All theft must be reported to the designated person or supervisor
All businesses must have a Standard Emergency Procedure (SEP) to deal with the outbreak of fire, a bomb threat, medical crisis, or mass evacuation.
Management will have a set of written procedures in place for implementing emergency situations these must be followed at all costs.
There may be a circumstance were staff, customers/patrons may need to be evacuated, a procedure will be in place to evacuate to a designated area, each work area will have a gathering point so that all persons can be accounted for
Some staff are given leadership roles in the evacuation process
What to do
If an Emergency does occur
Stay calm and think
Contact the switch board to call emergency services
Direct staff and customers to safe exits
Gather at correct gathering point to be seen so that emergency services do not need to look for you.
Who do you go to
The supervisor or designated person will inform you of a specific area you are required to meet at
The supervisor is responsible for all staff and customers reaching their gathering point, and letting emergency services know if someone is missing.
It is important that you follow the procedures correctly so that there is no confusion as to where you should be so that lives are not put at risk looking for you.
It is always wise to be alert of your surroundings and aware of potential problems
During an evacuation steps will need to be implemented
1. Contact the evacuation officer for your area it may be you
2. Keep calm
3. Remove people from building as quick as possible