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safety

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Transcript

  • 1. Health and Safety
    •   All employees must take reasonable care for their own health and safety and for the health and safety of there patrons
    • Such measures include.
    • That all staff work in a safe working environment and have knowledge of the hazards that can occur
    • That staff follow all written & verbal instructions about policy and procedure
    • Making Sure customers are safe in your environment
  • 2. Responsibilities
    • Making sure any food that is served is served to FSANZ
    • That Alcohol is served within the principles of Responsible service
    • That there are incident report forms an injury registers
    • Recommending to guests that they remove all valuables from there cars when staying at a venue
  • 3. Confidential
    • Announcing and discussing guest room numbers in a discreet voice
    • Never issuing duplicate keys to someone without identification
    • Not giving out information about guests
    • Never allowing packages to be delivered to guests room
    • Never willfully place at risk any other person at the workplace
  • 4. Security
    • The usual four aspects involved in the security of a hospitality business is
    • Theft-stealing of personal or company property
    • Fraud-criminal deception
    • Assault-personal violence
    • Vandalism-damage to personal and public property
  • 5. Breaches Of Security
    • A breach of security or suspicious person requires reporting to the manager, designated person or police depending on the type of incident.
    • The incident must be recorded with all factual information relating to time, date, and description of person
    • Description of incident and name of person involved this is called an incident report.
  • 6. Theft
    • All theft must be reported to the designated person or supervisor
  • 7. Emergency Procedures
    • All businesses must have a Standard Emergency Procedure (SEP) to deal with the outbreak of fire, a bomb threat, medical crisis, or mass evacuation.
    • Management will have a set of written procedures in place for implementing emergency situations these must be followed at all costs.
  • 8. Emergencys
    • There may be a circumstance were staff, customers/patrons may need to be evacuated, a procedure will be in place to evacuate to a designated area, each work area will have a gathering point so that all persons can be accounted for
    • Some staff are given leadership roles in the evacuation process
  • 9. What to do
    • If an Emergency does occur 
    • Stay calm and think
    • Contact the switch board to call emergency services
    • Direct staff and customers to safe exits
    • Gather at correct gathering point to be seen so that emergency services do not need to look for you.
  • 10. Who do you go to
    • The supervisor or designated person will inform you of a specific area you are required to meet at
    • The supervisor is responsible for all staff and customers reaching their gathering point, and letting emergency services know if someone is missing.
    •  
  • 11. Emergencies
    • It is important that you follow the procedures correctly so that there is no confusion as to where you should be so that lives are not put at risk looking for you.
    • It is always wise to be alert of your surroundings and aware of potential problems
  • 12. Evacuation
    •   During an evacuation steps will need to be implemented
    • 1. Contact the evacuation officer for your area it may be you
    • 2. Keep calm
    • 3. Remove people from building as quick as possible
    • 4. Check all toilets
    • 5. Conduct a head count at evacuation point

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