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    safety safety Presentation Transcript

    • Health and Safety
      •   All employees must take reasonable care for their own health and safety and for the health and safety of there patrons
      • Such measures include.
      • That all staff work in a safe working environment and have knowledge of the hazards that can occur
      • That staff follow all written & verbal instructions about policy and procedure
      • Making Sure customers are safe in your environment
    • Responsibilities
      • Making sure any food that is served is served to FSANZ
      • That Alcohol is served within the principles of Responsible service
      • That there are incident report forms an injury registers
      • Recommending to guests that they remove all valuables from there cars when staying at a venue
    • Confidential
      • Announcing and discussing guest room numbers in a discreet voice
      • Never issuing duplicate keys to someone without identification
      • Not giving out information about guests
      • Never allowing packages to be delivered to guests room
      • Never willfully place at risk any other person at the workplace
    • Security
      • The usual four aspects involved in the security of a hospitality business is
      • Theft-stealing of personal or company property
      • Fraud-criminal deception
      • Assault-personal violence
      • Vandalism-damage to personal and public property
    • Breaches Of Security
      • A breach of security or suspicious person requires reporting to the manager, designated person or police depending on the type of incident.
      • The incident must be recorded with all factual information relating to time, date, and description of person
      • Description of incident and name of person involved this is called an incident report.
    • Theft
      • All theft must be reported to the designated person or supervisor
    • Emergency Procedures
      • All businesses must have a Standard Emergency Procedure (SEP) to deal with the outbreak of fire, a bomb threat, medical crisis, or mass evacuation.
      • Management will have a set of written procedures in place for implementing emergency situations these must be followed at all costs.
    • Emergencys
      • There may be a circumstance were staff, customers/patrons may need to be evacuated, a procedure will be in place to evacuate to a designated area, each work area will have a gathering point so that all persons can be accounted for
      • Some staff are given leadership roles in the evacuation process
    • What to do
      • If an Emergency does occur 
      • Stay calm and think
      • Contact the switch board to call emergency services
      • Direct staff and customers to safe exits
      • Gather at correct gathering point to be seen so that emergency services do not need to look for you.
    • Who do you go to
      • The supervisor or designated person will inform you of a specific area you are required to meet at
      • The supervisor is responsible for all staff and customers reaching their gathering point, and letting emergency services know if someone is missing.
    • Emergencies
      • It is important that you follow the procedures correctly so that there is no confusion as to where you should be so that lives are not put at risk looking for you.
      • It is always wise to be alert of your surroundings and aware of potential problems
    • Evacuation
      •   During an evacuation steps will need to be implemented
      • 1. Contact the evacuation officer for your area it may be you
      • 2. Keep calm
      • 3. Remove people from building as quick as possible
      • 4. Check all toilets
      • 5. Conduct a head count at evacuation point