ERP call for proposal

1. Performance Monitoring and
Performance Monitoring and
Problem Identification with
Performance Dashboard/Scorecard
in a Business Intelligence Platform
in a Business Intelligence Platform

2. Agenda
• Center for Enterprise Resource Planning (ERP)
Center for Enterprise Resource Planning (ERP)
• Sample Research Prototypes
– Performance Dashboard
– Scorecard
• Collaboration Opportunities

3. http://erp.mst.edu erp@mst.edu

4. Faculty
• Dr. Bih‐Ru Lea, Director, Center for ERP
• Dr Vincent Yu
Dr. Vincent Yu
• Craig Claybaugh (fall 2010)
• Dr. Ray Kluczny (Emeritus)
• Dr Barry Flachsbart (Default graduate Advisor)
Dr. Barry Flachsbart (Default graduate Advisor)
• Ms. Yu‐Hsien Chiu (undergraduate Advisor)
• Mr. Ryan Sims, SAP Administrator

5. Software Resources
S ft R
• SAP Products • SAS
– SAP ECC Core
SAP ECC Core – Statistics
– Customer Relationship – Business Intelligence
– Business Intelligence
g • Enterprise Miner
– Supply Chain Management • Text Miner
– Performance Dashboard • Microsoft Dynamic (Microsoft’s
– Business Objects
i Obj ERP software)
ERP software)
– Business One (ERP • Microsoft Developer Tools
software for small to Mid‐ • Oracle
size companies) – Database
– Portal – Developer Suite
– xRPM
RPM
– Application Server
– etc.
– E‐Business Suite (in planning)

6. Enterprise Resource Planning (ERP) System
• ERP software systems facilitate decision making by
ERP software systems facilitate decision making by
capturing all corporate data and making it available to
managers as usable information.
g
– Vendors: SAP, Oracle/PeopleSoft and Microsoft.
Source: T. Davenport, Putting the Enterprise into the Enterprise System, Harvard Business
6
Review, July-August 1998, pp. 121-131.

7. Terms

8. Terms

9. The Evolution of Performance Management
The Evolution of Performance Management
21st Business Intelligence
Century Dashboards
Scorecards
Six Sigma
Shareholder Competencies/ Business Process
Late Value Capabilities Reengineering
Twentieth
Customer
Century Satisfaction
Competitive Comparative Operational
Advantage Benchmarking Improvement
Nineteenth Management
Accounting
Century
Fifteenth Double-Entry
Double Entry
Bookkeeping
Century
Financial Strategic Operational

10. Performance Dashboard Applications
• P f
Performance Dashboard
D hb d
A performance dashboard is a multilayered
application build on a business intelligence and
data integration infrastructure that enables
organizations to measure, monitor, and manage
business performance more effectively.
• A Performance Management System
Translates the organization’s strategy into objectives,
g gy j ,
metrics, initiatives, and tasks customized to each
group and individual in the organization.

11. Common Research Objectives
The objecti e of o r research is to assess the
objective our
effectiveness of using dashboard based and
Balanced Scorecard based Performance
Management System
–IImpact of D Vi li i
f Data Visualization
– Effectiveness of the proposed system
– Th d
The degree of employee i l
f l involvement
– The usability of the proposed system
–…

12. http://erp.mst.edu erp@mst.edu
h // d d

14. Assess Commercialization Feasibility
of Bio Energy with Dashboard
of Bio‐Energy with Dashboard
Technology
Researcher : Madhur Chopra (mcgd8@mst.edu)
Research Advisor: Dr. Bih‐Ru Lea (leabi@mst.edu)
Dr. Vincent Yu (yuwen@mst.edu)
Dr. Nathan Chen (a project for the Bureau of
D N h Ch ( j f h B f
Energy at Ministry of Economic Affairs, Taiwan)

15. Role of Dashboard
R l f D hb d
• To provide a BIG picture
• Performance comparison based on plant location
g g
• Evaluating and Monitoring the environmental
benefits
• Evaluate various production methods to find a
cost effective solution
• and more…

18. Enhancing Strategic Alignment
with Dashboard and Scorecard: A
i h D hb d d S d A
Case Studyy
Researchers:
Yuh‐Puu Han (yhan@mst.edu)
Juned Kazi, . (S&T‐Student)
d ( & d )
Rutuja Honnatti
Research Advisors:
Research Advisors:
Dr. Bih‐Ru Lea (leabi@mst.edu)

19. Strategic Pl
St t i Planning
i Strategic
Planning
WHERE
Business
Plan
HOW
NOW

22. Application of Dashboard
Technology in Transportation
T h l i T i
Infrastructure Performance
Management
Presenter: Yuh‐Puu Han (yhan@mst.edu)
Research Advisors:
Dr. Bih‐Ru Lea (leabi@mst.edu)
h (l b d )
Dr. Vincent Yu (yuwen@mst.edu)
Dr. Hojong Baik (baikh@mst.edu)
Dr Hojong Baik (baikh@mst edu)

23. Motivation for Research

24. Research Objectives
• Transforming collected traffic data (o er
Transforming collected traffic data (over
8,294,4000 daily records) into a multi‐
dimensional business information warehouse
dimensional business information warehouse
• Developing dashboards for visualize traffic data
for extracting hidden pattern and developing
rules for decision making processes
• Incorporating dashboard and balanced scorecard
technologies into the daily and long term
performance management process

25. ■ < 30 mph
TIME ■ 30 60 mph
30~60 h
■ > 60 mph
Accident
RECTION
N
Impact
Assessment
Highway
Hi h
FFIC DIR
Segment
Improvement
TRAF
Determine
Traffic
Pattern

27. Comparison of Dashboard based and Balanced
Comparison of Dashboard based and Balanced
scorecard based performance management system
Student: Lin Zhu
Thesis Advisor: Dr. Bih‐Ru Lea
Graduate committee members:
d i b
Dr. Wen‐Bin (Vincent) Yu
Dr. Xiaoqing (Frank) Liu
Dr Xiaoqing (Frank) Liu

28. Current practices of CPM ‐ Scorecard
p

29. Current practices of CPM ‐ Scorecard
p

30. Strategy
Strategy Map
Perspective
Objec
pective
Persp
ctive
Show the strategic
linkages between
objectives

31. Impact of ERP Software…
I t f ERP S ft
70% + of the world economy's transactions in
some shape or form touch an SAP system

32. Impact of ERP Soft are
Software…
70% + of the world economy's transactions in
some shape or form touch an SAP system

33. Impact of ERP Software…
I f ERP S f
In 2009…
In 2009
 SAP has more the 95,000 customers across 120
countries
countries
 85% of the Fortune 500 run SAP software
 80% of Fortune 1,000 companies run SAP software
 60% of Fortune 2,000 companies run SAP software
, p
 Approximately 64,000 SAP customers are small
businesses or midsize companies
businesses or midsize companies

34. Impact of ERP Software…
I f ERP S f
In 2009…
In 2009
 SAP has more the 95,000 customers across 120
countries
countries
 85% of the Fortune 500 run SAP software
 80% of Fortune 1,000 companies run SAP software
 60% of Fortune 2,000 companies run SAP software
, p
 Approximately 64,000 SAP customers are small
businesses or midsize companies
businesses or midsize companies

35. Collaboration with
Center for ERP
Opportunities

36. Collaboration, HOW?
C ll b ti HOW?