Yar! Thar be Sharks! Civility and Anonymity Online

475 views
337 views

Published on

this is one piece of the presentation given at SuperCon (Ontario Libraries) February 2012, WNYLRC (Western New York Libraries) April 2012, Maryland Library Association (May 2012), and OCLC QuestionPoint Best Practices in Virtual Reference Symposium (virtual) June 2012.

Published in: Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
475
On SlideShare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Yar! Thar be Sharks! Civility and Anonymity Online

  1. 1. YAR! Thar be sharks about!!Wednesday, June 13, 12
  2. 2. Anonymity, Civility & the Library! Jan Dawson! Project Manager, Ask Ontario! ! Julie Strange, MLIS! Statewide Coordinator, Maryland AskUsNow!! ! ! WNYLRC Virtual Reference Conference, April 2012! MLA DLA - May 2012Wednesday, June 13, 12
  3. 3. Show of hands...Wednesday, June 13, 12
  4. 4. Wednesday, June 13, 12
  5. 5. There’s no “me, me, me” in community.Wednesday, June 13, 12
  6. 6. 40% less empathetic Changes in Dispositional Empathy Over Time in American College Students. O’Brien, Hsing, & Konrath. 2010Wednesday, June 13, 12
  7. 7. Wednesday, June 13, 12
  8. 8. our technology changes the way we thinkWednesday, June 13, 12
  9. 9. a break from their “real lives.”Wednesday, June 13, 12
  10. 10. Wednesday, June 13, 12
  11. 11. Wednesday, June 13, 12
  12. 12. Depersonalization.Wednesday, June 13, 12
  13. 13. “unrealistic expectations & lack of civility.”Wednesday, June 13, 12
  14. 14. Wednesday, June 13, 12
  15. 15. “greater accountability & a safer and more trusted environment”Wednesday, June 13, 12
  16. 16. Wednesday, June 13, 12
  17. 17. Wednesday, June 13, 12
  18. 18. Wednesday, June 13, 12
  19. 19. Wednesday, June 13, 12
  20. 20. Wednesday, June 13, 12
  21. 21. Wednesday, June 13, 12
  22. 22. Wednesday, June 13, 12
  23. 23. “The real risk to the world is if information technology pivots to a completely authentic identity for everyone.”Wednesday, June 13, 12
  24. 24. There is value in anonymity.Wednesday, June 13, 12
  25. 25. how do people have babes? Patron: how do people have babes Library: hello anonymous Patron: how do people have kids Library: Just what people are you referring to? Please be more specific. Patron: do you know how they have kids? Library: please be more specific. goats have kids. Patron: i am talking about a person, a woman and a man. how do they get a baby Library: How old are you?Wednesday, June 13, 12
  26. 26. WHHHHEEEEEEEEEE!!!!!!!Wednesday, June 13, 12
  27. 27. Wednesday, June 13, 12
  28. 28. teenagers are jerks. Library: Hi there, how  Patron: iiijjejeeeeeeeeeeeeeeeeeee jjjjjiiiiiiiiiiiiiiiiiiiiiiii  Library: OK. Let me know when you have a question. Patron: what are four reasons the us entered world war II? Library: Good question, let me see if I can find some helpful Patron: are you a girl?  Library:  Patron: show me your boobs!!!!!!!!!!!!  Library: Patron: **** you, youre a ***** this is ****** ! Patron has left chat session.Wednesday, June 13, 12
  29. 29. dude, where’s my brain? They have slower access to the frontal lobe (the “CEO of our brains"); decision making skills and impulse control are affected.Wednesday, June 13, 12
  30. 30. this slide intentionally left blankWednesday, June 13, 12
  31. 31. Wednesday, June 13, 12
  32. 32. Are you a ninja? Library: Hi there! Patron: are u a ninja Library: I could be Library: Do you think Id tell you if I were, though? Patron: well id hope so Patron: im an invisible ninja Library: Do you want some ninja books? Patron: are u authorized to talk about this stuffWednesday, June 13, 12
  33. 33. Yes, you’re a ninja. Library: Naruto is good for ninja reading Patron: ok a serious moment what questions could u ask science teachers about incorporating geothermal energy into their lesson plans?Wednesday, June 13, 12
  34. 34. Be human. (and speak like one) Set expectations. Don’t judge the words you see. Ask for clarification. Often. Explain why you’re asking. Use your name. (and theirs!) Involve them in your process. Call people on bad behavior. (& give them a second chance)Wednesday, June 13, 12
  35. 35. Be human. (and speak like one) Set expectations. Give clear, easy to follow instructions Don’t judge the words you see. Refocus when needed Ask for clarification. Often. Keep them updated on Explain why you’re asking. what you’re doing Involve them in your process. Be honest Call people on bad behavior. (& give them a second chance)Wednesday, June 13, 12
  36. 36. Be human. (and speak like one) Set expectations. Be Positive & Engaged Don’t judge the words you see. Acknowledge impatience Ask for clarification. Often. Ask for cooperation Explain why you’re asking. Don’t be afraid to repeat yourself Involve them in your process. Call people on bad behavior. (& give them a second chance)Wednesday, June 13, 12

×