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Is Virtual Reference Worth the Effort?
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Is Virtual Reference Worth the Effort?

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presented for RUSA at ALA 2012, Anaheim, CA.

presented for RUSA at ALA 2012, Anaheim, CA.

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Is Virtual Reference Worth the Effort? Is Virtual Reference Worth the Effort? Presentation Transcript

  • Is virtual reference worth the effort? Julie StrangeAmer ic a n Li bra ry Ass oc iati on, Ju ne 2012
  • virtual referencewill save the day
  • our core values Acc ess Service Colla Play bora tion lu ti onRe vo Relationships
  • we break down barriers (ninja style)Ac ce s s
  • we expand the library’seffective service hours (like a boss)Ac ce s s
  • we improve the model (transcripts ftw)S e r v ic e
  • we play well with others (and don’t run with scissors)C o ll a b o rat io n
  • we won’t stop playing (and therefore won’t get old)P lay
  • we build good relationships (communication is key)Re lat io n sh ip s
  • we will lead the revolution (and it will be youtubed)Re v o lu t io n
  • customer love“I wouldn’t mind a few more potholesif it meant funding services like this.”
  • strangelibrarian.orgjulie.strange@gmail.com, @strnglibrarian t h a n k yo u !