Getting Started with VR
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Getting Started with VR

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invited presentation given for the staff of the National Archives - May 25, 2011.

invited presentation given for the staff of the National Archives - May 25, 2011.

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    Getting Started with VR Getting Started with VR Presentation Transcript

    • Getting Started with VRjulie strange * NARA * May 25, 2011
    • the benefits of virtual referencebest practices for chatting andmanagingtips for getting started, gettingcomfortable
    • ??f2f IM/chat letter fax telephone emailthe evolution of communication tech
    • BENEFITS
    • BE AT THE POINT OF NEED
    • REDUCE TURNAROUND TIME
    • INCREASE ACCESSIBILITY
    • ENSURES RELEVANCY
    • BEST PRACTICES
    • I NG T TBEST PRACTICES A C H
    • REFERENCE BEHAVIORSwelcome themlisten & show interestclarify / verify their needs
    • REFERENCE BEHAVIORSkeep people informedset up expectationsfind teachable moments
    • REFERENCE BEHAVIORSknow your (and their) optionsfollow upinvite them back
    • REFERENCE BEHAVIORSuse informal languagedon’t be afraid to switch modesprovide professional assistance
    • BEST PRACTICES
    • N T ME EBEST PRACTICES G N A MA
    • DEVELOP POLICIES
    • SPREAD THE WORD
    • MEET REGULARLY & TALK
    • REVIEW TRANSCRIPTS
    • HAVE A TRAINING PLAN
    • EVALUATE
    • GETTINGSTARTED
    • PRACTICE, PRACTICE!
    • SHADOW OTHERS
    • ... ON YOUR CUSTOMERS
    • HAVE CONFIDENCE
    • HAVE FUN
    • QUESTIONS?
    • Julie Strange strangelibrarian.orgjulie.strange@gmail.com @strnglibrarian
    • photo creditsthank you, beach: http:/ /www.flickr.com/photos/gi/304120801/help: http:/ /www.flickr.com/photos/loop_oh/4541019515/customers: http:/ /www.flickr.com/photos/revdave/431123097/car: http:/ /www.flickr.com/photos/villes/1022232651/texting: http:/ /www.flickr.com/photos/stephangeyer/3494488505/meet regularly: http:/ /www.flickr.com/photos/tychay/513712600/listening: http://www.flickr.com/photos/sanfranannie/3116688849review: http:/ /www.flickr.com/photos/wlscience/2909842089/learning: http:/ /www.flickr.com/photos/heycoach/1197947341/yelling: http://www.flickr.com/photos/jmrosenfeld/2952999865/evaluate: http:/ /www.flickr.com/photos/purplepick/2554134479/procedure: http:/ /www.flickr.com/photos/cristinabe/4635930677/practice: http:/ /www.flickr.com/photos/wwworks/3509508038/shadow: http:/ /www.flickr.com/photos/sentinel/7588373/focus: http:/ /www.flickr.com/photos/ihtatho/627226315/confidence: http:/ /www.flickr.com/photos/sicoactiva/93396555good time: http:/ /www.flickr.com/photos/davidking/2860744979/