Getting Started with VR

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invited presentation given for the staff of the National Archives - May 25, 2011.

invited presentation given for the staff of the National Archives - May 25, 2011.

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  • 1. Getting Started with VRjulie strange * NARA * May 25, 2011
  • 2. the benefits of virtual referencebest practices for chatting andmanagingtips for getting started, gettingcomfortable
  • 3. ??f2f IM/chat letter fax telephone emailthe evolution of communication tech
  • 4. BENEFITS
  • 5. BE AT THE POINT OF NEED
  • 6. REDUCE TURNAROUND TIME
  • 7. INCREASE ACCESSIBILITY
  • 8. ENSURES RELEVANCY
  • 9. BEST PRACTICES
  • 10. I NG T TBEST PRACTICES A C H
  • 11. REFERENCE BEHAVIORSwelcome themlisten & show interestclarify / verify their needs
  • 12. REFERENCE BEHAVIORSkeep people informedset up expectationsfind teachable moments
  • 13. REFERENCE BEHAVIORSknow your (and their) optionsfollow upinvite them back
  • 14. REFERENCE BEHAVIORSuse informal languagedon’t be afraid to switch modesprovide professional assistance
  • 15. BEST PRACTICES
  • 16. N T ME EBEST PRACTICES G N A MA
  • 17. DEVELOP POLICIES
  • 18. SPREAD THE WORD
  • 19. MEET REGULARLY & TALK
  • 20. REVIEW TRANSCRIPTS
  • 21. HAVE A TRAINING PLAN
  • 22. EVALUATE
  • 23. GETTINGSTARTED
  • 24. PRACTICE, PRACTICE!
  • 25. SHADOW OTHERS
  • 26. ... ON YOUR CUSTOMERS
  • 27. HAVE CONFIDENCE
  • 28. HAVE FUN
  • 29. QUESTIONS?
  • 30. Julie Strange strangelibrarian.orgjulie.strange@gmail.com @strnglibrarian
  • 31. photo creditsthank you, beach: http:/ /www.flickr.com/photos/gi/304120801/help: http:/ /www.flickr.com/photos/loop_oh/4541019515/customers: http:/ /www.flickr.com/photos/revdave/431123097/car: http:/ /www.flickr.com/photos/villes/1022232651/texting: http:/ /www.flickr.com/photos/stephangeyer/3494488505/meet regularly: http:/ /www.flickr.com/photos/tychay/513712600/listening: http://www.flickr.com/photos/sanfranannie/3116688849review: http:/ /www.flickr.com/photos/wlscience/2909842089/learning: http:/ /www.flickr.com/photos/heycoach/1197947341/yelling: http://www.flickr.com/photos/jmrosenfeld/2952999865/evaluate: http:/ /www.flickr.com/photos/purplepick/2554134479/procedure: http:/ /www.flickr.com/photos/cristinabe/4635930677/practice: http:/ /www.flickr.com/photos/wwworks/3509508038/shadow: http:/ /www.flickr.com/photos/sentinel/7588373/focus: http:/ /www.flickr.com/photos/ihtatho/627226315/confidence: http:/ /www.flickr.com/photos/sicoactiva/93396555good time: http:/ /www.flickr.com/photos/davidking/2860744979/