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Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
Getting Started with VR
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Getting Started with VR

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invited presentation given for the staff of the National Archives - May 25, 2011.

invited presentation given for the staff of the National Archives - May 25, 2011.

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  • 1. Getting Started with VRjulie strange * NARA * May 25, 2011
  • 2. the benefits of virtual referencebest practices for chatting andmanagingtips for getting started, gettingcomfortable
  • 3. ??f2f IM/chat letter fax telephone emailthe evolution of communication tech
  • 4. BENEFITS
  • 5. BE AT THE POINT OF NEED
  • 6. REDUCE TURNAROUND TIME
  • 7. INCREASE ACCESSIBILITY
  • 8. ENSURES RELEVANCY
  • 9. BEST PRACTICES
  • 10. I NG T TBEST PRACTICES A C H
  • 11. REFERENCE BEHAVIORSwelcome themlisten & show interestclarify / verify their needs
  • 12. REFERENCE BEHAVIORSkeep people informedset up expectationsfind teachable moments
  • 13. REFERENCE BEHAVIORSknow your (and their) optionsfollow upinvite them back
  • 14. REFERENCE BEHAVIORSuse informal languagedon’t be afraid to switch modesprovide professional assistance
  • 15. BEST PRACTICES
  • 16. N T ME EBEST PRACTICES G N A MA
  • 17. DEVELOP POLICIES
  • 18. SPREAD THE WORD
  • 19. MEET REGULARLY & TALK
  • 20. REVIEW TRANSCRIPTS
  • 21. HAVE A TRAINING PLAN
  • 22. EVALUATE
  • 23. GETTINGSTARTED
  • 24. PRACTICE, PRACTICE!
  • 25. SHADOW OTHERS
  • 26. ... ON YOUR CUSTOMERS
  • 27. HAVE CONFIDENCE
  • 28. HAVE FUN
  • 29. QUESTIONS?
  • 30. Julie Strange strangelibrarian.orgjulie.strange@gmail.com @strnglibrarian
  • 31. photo creditsthank you, beach: http:/ /www.flickr.com/photos/gi/304120801/help: http:/ /www.flickr.com/photos/loop_oh/4541019515/customers: http:/ /www.flickr.com/photos/revdave/431123097/car: http:/ /www.flickr.com/photos/villes/1022232651/texting: http:/ /www.flickr.com/photos/stephangeyer/3494488505/meet regularly: http:/ /www.flickr.com/photos/tychay/513712600/listening: http://www.flickr.com/photos/sanfranannie/3116688849review: http:/ /www.flickr.com/photos/wlscience/2909842089/learning: http:/ /www.flickr.com/photos/heycoach/1197947341/yelling: http://www.flickr.com/photos/jmrosenfeld/2952999865/evaluate: http:/ /www.flickr.com/photos/purplepick/2554134479/procedure: http:/ /www.flickr.com/photos/cristinabe/4635930677/practice: http:/ /www.flickr.com/photos/wwworks/3509508038/shadow: http:/ /www.flickr.com/photos/sentinel/7588373/focus: http:/ /www.flickr.com/photos/ihtatho/627226315/confidence: http:/ /www.flickr.com/photos/sicoactiva/93396555good time: http:/ /www.flickr.com/photos/davidking/2860744979/

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