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Getting Started     with VRjulie strange * NARA * May 25, 2011
the benefits of virtual referencebest practices for chatting andmanagingtips for getting started, gettingcomfortable
??f2f                                     IM/chat      letter                           fax               telephone       ...
BENEFITS
BE AT THE POINT OF NEED
REDUCE TURNAROUND TIME
INCREASE ACCESSIBILITY
ENSURES RELEVANCY
BEST PRACTICES
I NG      T TBEST PRACTICES     A C H
REFERENCE BEHAVIORSwelcome themlisten & show interestclarify / verify their needs
REFERENCE BEHAVIORSkeep people informedset up expectationsfind teachable moments
REFERENCE BEHAVIORSknow your (and their) optionsfollow upinvite them back
REFERENCE BEHAVIORSuse informal languagedon’t be afraid to switch modesprovide professional assistance
BEST PRACTICES
N T           ME         EBEST PRACTICES       G    N A  MA
DEVELOP POLICIES
SPREAD THE WORD
MEET REGULARLY & TALK
REVIEW TRANSCRIPTS
HAVE A TRAINING PLAN
EVALUATE
GETTINGSTARTED
PRACTICE, PRACTICE!
SHADOW OTHERS
... ON YOUR CUSTOMERS
HAVE CONFIDENCE
HAVE FUN
QUESTIONS?
Julie Strange   strangelibrarian.orgjulie.strange@gmail.com     @strnglibrarian
photo creditsthank you, beach: http:/ /www.flickr.com/photos/gi/304120801/help: http:/ /www.flickr.com/photos/loop_oh/454101...
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Getting Started with VR

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invited presentation given for the staff of the National Archives - May 25, 2011.

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Transcript of "Getting Started with VR"

  1. 1. Getting Started with VRjulie strange * NARA * May 25, 2011
  2. 2. the benefits of virtual referencebest practices for chatting andmanagingtips for getting started, gettingcomfortable
  3. 3. ??f2f IM/chat letter fax telephone emailthe evolution of communication tech
  4. 4. BENEFITS
  5. 5. BE AT THE POINT OF NEED
  6. 6. REDUCE TURNAROUND TIME
  7. 7. INCREASE ACCESSIBILITY
  8. 8. ENSURES RELEVANCY
  9. 9. BEST PRACTICES
  10. 10. I NG T TBEST PRACTICES A C H
  11. 11. REFERENCE BEHAVIORSwelcome themlisten & show interestclarify / verify their needs
  12. 12. REFERENCE BEHAVIORSkeep people informedset up expectationsfind teachable moments
  13. 13. REFERENCE BEHAVIORSknow your (and their) optionsfollow upinvite them back
  14. 14. REFERENCE BEHAVIORSuse informal languagedon’t be afraid to switch modesprovide professional assistance
  15. 15. BEST PRACTICES
  16. 16. N T ME EBEST PRACTICES G N A MA
  17. 17. DEVELOP POLICIES
  18. 18. SPREAD THE WORD
  19. 19. MEET REGULARLY & TALK
  20. 20. REVIEW TRANSCRIPTS
  21. 21. HAVE A TRAINING PLAN
  22. 22. EVALUATE
  23. 23. GETTINGSTARTED
  24. 24. PRACTICE, PRACTICE!
  25. 25. SHADOW OTHERS
  26. 26. ... ON YOUR CUSTOMERS
  27. 27. HAVE CONFIDENCE
  28. 28. HAVE FUN
  29. 29. QUESTIONS?
  30. 30. Julie Strange strangelibrarian.orgjulie.strange@gmail.com @strnglibrarian
  31. 31. photo creditsthank you, beach: http:/ /www.flickr.com/photos/gi/304120801/help: http:/ /www.flickr.com/photos/loop_oh/4541019515/customers: http:/ /www.flickr.com/photos/revdave/431123097/car: http:/ /www.flickr.com/photos/villes/1022232651/texting: http:/ /www.flickr.com/photos/stephangeyer/3494488505/meet regularly: http:/ /www.flickr.com/photos/tychay/513712600/listening: http://www.flickr.com/photos/sanfranannie/3116688849review: http:/ /www.flickr.com/photos/wlscience/2909842089/learning: http:/ /www.flickr.com/photos/heycoach/1197947341/yelling: http://www.flickr.com/photos/jmrosenfeld/2952999865/evaluate: http:/ /www.flickr.com/photos/purplepick/2554134479/procedure: http:/ /www.flickr.com/photos/cristinabe/4635930677/practice: http:/ /www.flickr.com/photos/wwworks/3509508038/shadow: http:/ /www.flickr.com/photos/sentinel/7588373/focus: http:/ /www.flickr.com/photos/ihtatho/627226315/confidence: http:/ /www.flickr.com/photos/sicoactiva/93396555good time: http:/ /www.flickr.com/photos/davidking/2860744979/
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