THE INFORMATION SCHOOLS MOVEMENTInformation Schools -- “iSchools” -- addressthe relationship betweeninformation, technology, and people.Develop understanding of the uses and users of information, as well as information technologies and their applications. S o u r c e : h t t p : / / w w w. i s c h o o l s . o r g / s i t e / a b o u t / . A c c e s s e d A p r i l 3 , 2 0 1 2 .
INFORMATION SCIENCE SPECIALIZATIONSArchives & Records Management Information PolicyCommunity Informatics Library ScienceHuman Computer Interaction Preservation of InformationInformation Analysis & Retrieval School Library MediaInformation Economics Social Computing
Usability is the extent to which a designcan be used: by specific users to achieve specific goalswith: effectiveness efficiency satisfactionSource: Usability 101: Introduction to Usability by Jakob Nielsen.http://www.useit.com/alertbox/20030825.html
Usability consists of: Learnability Efficiency Memorability Error recovery SatisfactionSource: Usability 101: Introduction to Usability by Jakob Nielsen.http://www.useit.com/alertbox/20030825.html
USABILITY ASSESSMENT Contents Links removed/added Labels “Quick Links” is effective Some link labels revised Location Not effective - needs to be more prominent
INFORMATION SCHOOL / LIBRARY SCHOOL OVERLAP ALA- Accredited Schools iSchools ALA-Accredited Schools = 40 North American iSchools = 25Source: Directory of ALA-Accredited MastersPrograms in Library and Information Studies. ALA-Accredited iSchools = 18http://www.ala.org/accreditedprograms/directory
GENDER IN LIBRARY & INFORMATION SCIENCE EDUCATIONWomen comprise 80.2% of ALA-accredited Master’s of Library Science enrollment.Gender distribution is more equal for the Master’s of Information Science degree, where women constitute 48.2% of all students. Source: Association for Library and Information Science Education, Statistical Report, 2004.
Depiction ofthe Library ofA l e xa n d r i a b y 1 9 th C e n t u r y e n g r a ve r, O . vo n C o r ve n
“The information landscape of early 21 st century higher education is characterized by ubiquitous, digitized, indexed , online access to content.” -From the 2008 Council on Library and Information Resources report, No Brief Candle: Reconceiving Research Libraries for the 2 1 st C e n t u r y
Patron: Hi. Im having a very difficult time tracking down publication of a specificpublic law.Librarian: Hi, thanks for using Ask a Librarian. I’d be happy to help. What are youlooking for?Patron: I need to find [a specific law] passed by [a specific congress]. I don’t havean HR number or a PL number. It was sponsored by [a specific senator].Librarian: One moment while I search…Librarian: I found text of a congressional report, which might match, in LexisNexisCongressional. Here is the link. Take a look and let me know if it is not what youneed.Patron: This is excellent. It links to [PL number], which is the law I needed. Thankyou for solving the impossible!
Patron: Hello?Librarian: Hi! Thanks for using Ask a Librarian. This is [name]. How may I helpyou?Patron: Hi [name]. My name is [name]. I need help finding dissertations by othergraduate students at [my university]. Are these available online?Librarian: There is a database which contains many of these dissertations. Hereare the steps to access it:…Patron: This works splendidly!Librarian: Great! Let me know if there’s something specific I can help you find.Patron: I’ve already found what I was looking for. :-)
Patron: Hi. what is LP? the format LPLibrarian: Hi, thanks for using Ask a Librarian.Patron: I’m searching for audio/videoLibrarian: An LP is a vinyl record. “LP” stands for “long play” or “long-playing” andrefers to a full-length album.Patron: oh, ok… thanks
IM REFERENCE PATRON FEEDBACK “This service is awesome. “I’ve never used this I have been able to save myself a few unnecessary help function trips.” before, but it is so helpful and efficient.”“The [IM] widget is great! Makes it so easy to get answers!” “It’s so great that I can do this live!” “I love, love, love this service!!!!!!!”
“It is useful to frame current virtualreference services in terms of thehistory of remote reference.Whether a librarian chooses tosend a letter, write an e-mail, orvideo chat with a user, his intendedgoal is the same. The onlydifference is the medium he selects -Daniel Hickeyand the constraints that medium i n R e f e r e nc e R e b o r n: B r e a t hi ng Ne wplaces on communication.” Life into Public Services L i b r a r i a ns h i p
“A look over this decadeshows that reference has beentransformed from an areafocused on resources andartifacts to one that explores ahuman process ofquestioning, contextualizing, a -Marie Radfordnd learning.” i n R e f e r e nce Renaissance: C u r r e nt & F u t u r e Tr e n d s
“By understanding that areference transaction is alearning event, reference staffmust be aware of all thepotential means of facilitatinglearning.” - R . D a vi d L a n k es i n Reference Renaissance: C u r r e nt & F u t u r e Tr e n d s
THREE PARADIGMS OF LIBRARIANSHIP Systems-centered User-centered Knowledge- Librarianship Librarianship construction- centered LibrarianshipGoal of librarianship Systematically Fulfill patrons’ Aid information organize materials information needs seekers’ processes to facilitate access of knowledge and use constructionGoal of reference Help patrons Deduce and fulfill Enable the process retrieve materials users’ information of knowledge from the information needs construction systemReference librarian as Gatekeeper Intermediary Guide - Hannah Kwon in Reference Renaissance: Current & Future Trends
“The future is less abouthelping people find informationand more about helping peopleuse information. It is aboutcreating services before thecustomers know they needthem.” -Carla J. S t o ff l e i n Reference Renaissance: C u r r e nt & F u t u r e Tr e n d s