Not Enough Cooks in the Kitchen Jason de Runa, Julie Harpring, Miaoqi Zhu, and Moe Rafiuddin I590 CSCW Final Project

We live in a fast food nation.

Different types of novices Throwing things together Don’t know where to begin Some skills, lack guidance and confidence

Throwing things together

Don’t know where to begin

Some skills, lack guidance and confidence

Many novices call others for help.

Issues with the Phone Difficult to show your helper what’s going on Difficult for the helper to demonstrate through gestures and show example tools Video conferencing was not made for the kitchen What happens if the helper isn’t around to help next time?

Difficult to show your helper what’s going on

Difficult for the helper to demonstrate through gestures and show example tools

Video conferencing was not made for the kitchen

What happens if the helper isn’t around to help next time?

Research Methods: Three Video Observations

Couple Observation

Participant Observation: Miaoqi & Brandon

Participant Observation: Julie & Jessica

Affinity Diagram

Insights Novices need lots of reassurance Helpers use hand motions, gestures to communicate key concepts Knowledge of particular tools is variable Novices often wanted to see demonstrations more than once Social chatter and celebration were important parts of the experience

Novices need lots of reassurance

Helpers use hand motions, gestures to communicate key concepts

Knowledge of particular tools is variable

Novices often wanted to see demonstrations more than once

Social chatter and celebration were important parts of the experience

Design Aim: To support distributed collaborations between two remote kitchens. How? Interface for video conference and recording . Video and Audio Recording Ability An interface for video review and archiving. Browse by tags and clips Library Feature

Aim: To support distributed collaborations between two remote kitchens.

How?

Interface for video conference and recording .

Video and Audio

Recording Ability

An interface for video review and archiving.

Browse by tags and clips

Library Feature

Original photo by Rasmus Andersson

Design Evaluation 2 participants Paper prototypes Objectives Switching camera angles intuitive Finding past videos to tag and view

2 participants

Paper prototypes

Objectives

Switching camera angles intuitive

Finding past videos to tag and view

Findings Interface is too demanding – too many camera angles for the video conference/recording interface “ If it takes this much time to figure out to cook, it would be easier just to call” Making it more clear how to bookmark sections of a video with tags

Interface is too demanding – too many camera angles for the video conference/recording interface

“ If it takes this much time to figure out to cook, it would be easier just to call”

Making it more clear how to bookmark sections of a video with tags

Future Directions Possible integration with Skype? Voice recognition

Possible integration with Skype?

Voice recognition

Thanks! Questions?