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Service Design project by Julia Schaeper at Engine
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Service Design project by Julia Schaeper at Engine

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Service Design project by Julia Schaeper at Engine Service Design project by Julia Schaeper at Engine Presentation Transcript

  • www.enginegroup.co.uk | better services, happier customers Om a mu ss r an ! A project at the KISD, C ologne b y J u l i a S c h a e p e r, E n g i n e S e r v i c e D e s i g n
  • www.enginegroup.co.uk | better services, happier customers Br ie f To creatively explore the needs of people as they grow old and create a vision, including scenarios, of future services for our ageing population
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers Mo nd ay
  • www.enginegroup.co.uk | better services, happier customers introduction & film
  • www.enginegroup.co.uk | better services, happier customers Using empathy tools
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers Tu es da y
  • www.enginegroup.co.uk | better services, happier customers Discussing insights and choosing a theme
  • www.enginegroup.co.uk | better services, happier customers Ag ei ng & Social isolation Mobility & Transport Negative stereotypes Housing Care & Health Tu es da y Family Work Finances & Pensions Living without barriers Hobbies Technology Media Knowledge & education Access to information Consumption patterns
  • www.enginegroup.co.uk | better services, happier customers Tu es da y 1.Ageing and lack of motivation 2.Ageing and integration 3.Ageing and self pity
  • www.enginegroup.co.uk | better services, happier customers Service Design methods
  • www.enginegroup.co.uk | better services, happier customers Developing personas
  • www.enginegroup.co.uk | better services, happier customers Tu es da y Brainstorming concept ideas
  • www.enginegroup.co.uk | better services, happier customers Deconstructing the service
  • www.enginegroup.co.uk | better services, happier customers Developing a path to participation
  • www.enginegroup.co.uk | better services, happier customers We dn es da y
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers Exploring the service experience further
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers Th ur sd ay
  • www.enginegroup.co.uk | better services, happier customers Th e BI G da y! Pr es en ta ti on
  • www.enginegroup.co.uk | better services, happier customers Group 1 “Besserwisser”
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers Group 2 “Alternative”
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers Group 3 “Positive Ageing”
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers
  • www.enginegroup.co.uk | better services, happier customers ww w. en gi ne gr oup .c o. uk