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Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
Service Design project by Julia Schaeper at Engine
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Service Design project by Julia Schaeper at Engine

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  • 1. www.enginegroup.co.uk | better services, happier customers Om a mu ss r an ! A project at the KISD, C ologne b y J u l i a S c h a e p e r, E n g i n e S e r v i c e D e s i g n
  • 2. www.enginegroup.co.uk | better services, happier customers Br ie f To creatively explore the needs of people as they grow old and create a vision, including scenarios, of future services for our ageing population
  • 3. www.enginegroup.co.uk | better services, happier customers
  • 4. www.enginegroup.co.uk | better services, happier customers Mo nd ay
  • 5. www.enginegroup.co.uk | better services, happier customers introduction & film
  • 6. www.enginegroup.co.uk | better services, happier customers Using empathy tools
  • 7. www.enginegroup.co.uk | better services, happier customers
  • 8. www.enginegroup.co.uk | better services, happier customers
  • 9. www.enginegroup.co.uk | better services, happier customers
  • 10. www.enginegroup.co.uk | better services, happier customers
  • 11. www.enginegroup.co.uk | better services, happier customers
  • 12. www.enginegroup.co.uk | better services, happier customers
  • 13. www.enginegroup.co.uk | better services, happier customers
  • 14. www.enginegroup.co.uk | better services, happier customers Tu es da y
  • 15. www.enginegroup.co.uk | better services, happier customers Discussing insights and choosing a theme
  • 16. www.enginegroup.co.uk | better services, happier customers Ag ei ng & Social isolation Mobility & Transport Negative stereotypes Housing Care & Health Tu es da y Family Work Finances & Pensions Living without barriers Hobbies Technology Media Knowledge & education Access to information Consumption patterns
  • 17. www.enginegroup.co.uk | better services, happier customers Tu es da y 1.Ageing and lack of motivation 2.Ageing and integration 3.Ageing and self pity
  • 18. www.enginegroup.co.uk | better services, happier customers Service Design methods
  • 19. www.enginegroup.co.uk | better services, happier customers Developing personas
  • 20. www.enginegroup.co.uk | better services, happier customers Tu es da y Brainstorming concept ideas
  • 21. www.enginegroup.co.uk | better services, happier customers Deconstructing the service
  • 22. www.enginegroup.co.uk | better services, happier customers Developing a path to participation
  • 23. www.enginegroup.co.uk | better services, happier customers We dn es da y
  • 24. www.enginegroup.co.uk | better services, happier customers
  • 25. www.enginegroup.co.uk | better services, happier customers Exploring the service experience further
  • 26. www.enginegroup.co.uk | better services, happier customers
  • 27. www.enginegroup.co.uk | better services, happier customers Th ur sd ay
  • 28. www.enginegroup.co.uk | better services, happier customers Th e BI G da y! Pr es en ta ti on
  • 29. www.enginegroup.co.uk | better services, happier customers Group 1 “Besserwisser”
  • 30. www.enginegroup.co.uk | better services, happier customers
  • 31. www.enginegroup.co.uk | better services, happier customers
  • 32. www.enginegroup.co.uk | better services, happier customers
  • 33. www.enginegroup.co.uk | better services, happier customers
  • 34. www.enginegroup.co.uk | better services, happier customers
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  • 36. www.enginegroup.co.uk | better services, happier customers
  • 37. www.enginegroup.co.uk | better services, happier customers
  • 38. www.enginegroup.co.uk | better services, happier customers
  • 39. www.enginegroup.co.uk | better services, happier customers
  • 40. www.enginegroup.co.uk | better services, happier customers
  • 41. www.enginegroup.co.uk | better services, happier customers
  • 42. www.enginegroup.co.uk | better services, happier customers
  • 43. www.enginegroup.co.uk | better services, happier customers
  • 44. www.enginegroup.co.uk | better services, happier customers
  • 45. www.enginegroup.co.uk | better services, happier customers
  • 46. www.enginegroup.co.uk | better services, happier customers
  • 47. www.enginegroup.co.uk | better services, happier customers
  • 48. www.enginegroup.co.uk | better services, happier customers
  • 49. www.enginegroup.co.uk | better services, happier customers
  • 50. www.enginegroup.co.uk | better services, happier customers Group 2 “Alternative”
  • 51. www.enginegroup.co.uk | better services, happier customers
  • 52. www.enginegroup.co.uk | better services, happier customers
  • 53. www.enginegroup.co.uk | better services, happier customers
  • 54. www.enginegroup.co.uk | better services, happier customers
  • 55. www.enginegroup.co.uk | better services, happier customers
  • 56. www.enginegroup.co.uk | better services, happier customers
  • 57. www.enginegroup.co.uk | better services, happier customers
  • 58. www.enginegroup.co.uk | better services, happier customers
  • 59. www.enginegroup.co.uk | better services, happier customers
  • 60. www.enginegroup.co.uk | better services, happier customers
  • 61. www.enginegroup.co.uk | better services, happier customers
  • 62. www.enginegroup.co.uk | better services, happier customers
  • 63. www.enginegroup.co.uk | better services, happier customers
  • 64. www.enginegroup.co.uk | better services, happier customers
  • 65. www.enginegroup.co.uk | better services, happier customers
  • 66. www.enginegroup.co.uk | better services, happier customers
  • 67. www.enginegroup.co.uk | better services, happier customers
  • 68. www.enginegroup.co.uk | better services, happier customers
  • 69. www.enginegroup.co.uk | better services, happier customers
  • 70. www.enginegroup.co.uk | better services, happier customers
  • 71. www.enginegroup.co.uk | better services, happier customers
  • 72. www.enginegroup.co.uk | better services, happier customers
  • 73. www.enginegroup.co.uk | better services, happier customers
  • 74. www.enginegroup.co.uk | better services, happier customers
  • 75. www.enginegroup.co.uk | better services, happier customers Group 3 “Positive Ageing”
  • 76. www.enginegroup.co.uk | better services, happier customers
  • 77. www.enginegroup.co.uk | better services, happier customers
  • 78. www.enginegroup.co.uk | better services, happier customers
  • 79. www.enginegroup.co.uk | better services, happier customers
  • 80. www.enginegroup.co.uk | better services, happier customers
  • 81. www.enginegroup.co.uk | better services, happier customers
  • 82. www.enginegroup.co.uk | better services, happier customers
  • 83. www.enginegroup.co.uk | better services, happier customers
  • 84. www.enginegroup.co.uk | better services, happier customers
  • 85. www.enginegroup.co.uk | better services, happier customers
  • 86. www.enginegroup.co.uk | better services, happier customers
  • 87. www.enginegroup.co.uk | better services, happier customers
  • 88. www.enginegroup.co.uk | better services, happier customers ww w. en gi ne gr oup .c o. uk

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