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Shaping behaviors
                      prepared for Agile-Carolinas, June 10 2010

                                      ...
Agenda
          • Introductions
          • Why studying behavior matters: a short story
          • Traits you want to s...
Catherine Louis

• Specialty: Agile transitions in the scope of large, multi-nodal solutions, high-reliability
  systems, ...
Wednesday, June 9, 2010
What I want in a leader -
                           lets improve on this:
          • career counseling, mentoring
      ...
Morgan’s Canon:

       “In no case is an animal activity to be interpreted
       in terms of higher psychological proces...
Examples
         “My dog walks around the kitchen at 6:15pm each day to
         tell me it is dinner time!”
         “My...
Classical Conditioning: Ivan Pavlov

        • Classical conditioning forms an association between two
          stimuli:
...
Examples of neutral stimuli
            “My dog always knows when I am going for a drive!”

            In reality your K9...
5 minute Exercise!

       • At your tables:
         – Discuss and list examples of Morgan’s Canon in your
           wor...
Operant Conditioning*:
       • Forms an association between behavior and
         consequence.
       • Model assumes fou...
Technical terms:
    • "an event started" or "an item presented" is positive, as
      it's something that's added
    • "...
Applying terms to the Consequence
      • Something Good can start or be presented, so behavior
        increases = Positi...
Examples:
                                   Reinforced (behavior        Punished (behavior
                              ...
10 minute Exercise!

           • At your tables, jot down behaviors of GREAT LEADERS on
             sticky notes.
      ...
If time permits...

           • At your tables, jot down behaviors of TERRIBLE LEADERS
             on sticky notes.
    ...
THANK YOU!!!

          Catherine Louis - cll@cll-group.com
          catherinelouis - twitter
          http://www.linked...
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Shaping behaviors Agile Carolinas June 10, 2010

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Shaping behaviors - talk for Agile-Carolinas, June 10, 2010 by Catherine Louis

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Transcript of "Shaping behaviors Agile Carolinas June 10, 2010"

  1. 1. Shaping behaviors prepared for Agile-Carolinas, June 10 2010 Prepared by Catherine Louis cll@cll-group.com catherinelouis - twitter http://www.linkedin/in/catherinelouis - linkedin (919) 244-1888 Attributions: Pavlov, B.F. Skinner, C. Lloyd Morgan Wednesday, June 9, 2010
  2. 2. Agenda • Introductions • Why studying behavior matters: a short story • Traits you want to see in leaders – Exercise • Morgan’s Cannon • Pavlov’s Classical Conditioning – Exercise • Skinner’s Operant Conditioning – Exercise: GREAT leader! – Exercise: TERRIBLE leader! 2 Wednesday, June 9, 2010
  3. 3. Catherine Louis • Specialty: Agile transitions in the scope of large, multi-nodal solutions, high-reliability systems, with large teams of several hundred to several thousand R&D employees. • Client companies include large power and telecommunication firms, spanning both hardware and software development. • Product Owner of the Agile Transition at Nortel: enabling the transition of over 2,200 developers from a waterfall methodology to Agile/Scrum. • Over 20 years of software development experience in complex product development • Focus on Agile methods; Agile R&D; Strategic Planning • Agile Transitions communications: enabling change to build speed, flexibility in business • Extensive operations and business development experience in technical marketplaces • Volunteer: 8 years as SAR II and K9 handler with Wake Canine Search and Rescue – find me on linkedin at http://www.linkedin/in/catherinelouis – find me on twitter at catherinelouis 3 Wednesday, June 9, 2010
  4. 4. Wednesday, June 9, 2010
  5. 5. What I want in a leader - lets improve on this: • career counseling, mentoring • trade-off decisions (when a decision one way affects the product or business in another) • architectural decisions • resolving impediments • business vision • Information to ignore, to heed *If this is hard, pretend you have just started in a new company. 5 Wednesday, June 9, 2010
  6. 6. Morgan’s Canon: “In no case is an animal activity to be interpreted in terms of higher psychological processes, if it can be fairly interpreted in terms of processes which stand lower in the scale of psychological evolution and development.” - C. Lloyd Morgan, British psychologist -1890 6 Wednesday, June 9, 2010
  7. 7. Examples “My dog walks around the kitchen at 6:15pm each day to tell me it is dinner time!” “My dog pushes his bowl around the kitchen when wants more food!” (caution...fat dog...) 7 Wednesday, June 9, 2010
  8. 8. Classical Conditioning: Ivan Pavlov • Classical conditioning forms an association between two stimuli: • Pavlov noticed that, rather than simply salivating in the presence of meat powder (an innate response to food that he called the unconditioned response), the dogs began to salivate in the presence of the lab technician who normally fed them. • Pavlov called these “psychic secretions.” 8 Wednesday, June 9, 2010
  9. 9. Examples of neutral stimuli “My dog always knows when I am going for a drive!” In reality your K9 is being triggered by a neutral stimuli: • Grab your keys • Look for your shoes • Fill up your water • Run to the restroom • Tie your shoes • Take a deep breath (changing gears) • Holler at someone your intent “Hey do we need anything at the store?” 9 Wednesday, June 9, 2010
  10. 10. 5 minute Exercise! • At your tables: – Discuss and list examples of Morgan’s Canon in your workplace. (Any leadership examples?) – Discuss and list examples of Pavlov’s Classical Conditioning in your workplace. (Any leadership examples?) Note: these examples can be from the past, present, or perhaps something that you’re wondering about and want to discuss. 10 Wednesday, June 9, 2010
  11. 11. Operant Conditioning*: • Forms an association between behavior and consequence. • Model assumes four possible consequences of behavior: – Something Good can start or be presented; – Something Good can end or be taken away; – Something Bad can start or be presented; – Something Bad can end or be taken away. * B. F. Skinner (1904-1990) 11 Wednesday, June 9, 2010
  12. 12. Technical terms: • "an event started" or "an item presented" is positive, as it's something that's added • "an event ended" or "an item taken away" is negative, as it's something that's subtracted. • Anything that increases a behavior - makes it more likely to occur - is termed a reinforcer. • Anything that decreases a behavior - makes it less likely to occur - is termed a punisher. • Caution: positive in this context does not mean “good”. 12 Wednesday, June 9, 2010
  13. 13. Applying terms to the Consequence • Something Good can start or be presented, so behavior increases = Positive Reinforcement (R+) • Something Good can end or be taken away, so behavior decreases = Negative Punishment (P-) • Something Bad can start or be presented, so behavior decreases = Positive Punishment (P+) • Something Bad can end or be taken away, so behavior increases = Negative Reinforcement (R-) 13 Wednesday, June 9, 2010
  14. 14. Examples: Reinforced (behavior Punished (behavior increases) decreases) Positive (you’ve added “positive reinforcement” “positive punishment” something) Lever in Skinner box Arms akimbo, staring at manipulated to receive a k9. food Negative (you’ve “negative reinforcement” “negative punishment” removed something) Lever in Skinner box to Remove the cell phone remove loud noise after the $400 bill was received.. 14 Wednesday, June 9, 2010
  15. 15. 10 minute Exercise! • At your tables, jot down behaviors of GREAT LEADERS on sticky notes. • Plot in the 4 quadrants, debrief 15 Wednesday, June 9, 2010
  16. 16. If time permits... • At your tables, jot down behaviors of TERRIBLE LEADERS on sticky notes. • Plot in the 4 quadrants, debrief 16 Wednesday, June 9, 2010
  17. 17. THANK YOU!!! Catherine Louis - cll@cll-group.com catherinelouis - twitter http://www.linkedin/in/catherinelouis - linkedin 17 Wednesday, June 9, 2010
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