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Employee Engagement - Become the Employer of Choice

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Employee Engagement is critical to achieving world class business outcomes! The role of leadership is crucial for success. This presentation was done as a keynote address at the Louisiana SHRM …

Employee Engagement is critical to achieving world class business outcomes! The role of leadership is crucial for success. This presentation was done as a keynote address at the Louisiana SHRM Conference in 2012. Understand the drivers of engagement and tactics for employee well-being and employee development.

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  • 1. Becoming the Employer of Choice EMPLOYEE ENGAGEMENT Craig S. Juengling Juengling & Associates, LLC TheE2Coach.com
  • 2. Juengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 3. •Engagement vs. Satisfaction•Drivers of Engagement•The Role of Leadership•Employee Well-Being•Employee Development•Celebrate Moving Forward Copyright 2012 Juengling & Associates LLC
  • 4. Rational*Logical*Practical It’s about: … compensation … work environment … fairness and equity … benefitsJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 5. Emotional*Values Driven*Alignment It’s about: … personal values aligned with corporate values … commitment to the mission … contribution beyond production … bonded to workplace … enterprise success is personal successJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 6. 100% 33% 80% 67% Engaged 60% 49% Not Engaged 40% 20% 26% Actively 18% Disengaged 7% 0% Gallup Consulting: Employee Engagement What’s Your Ratio?Juengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 7. Employee Engagement and Critical Business Outcomes  Absenteeism -37% Customer +12%  High Turnover Org -25% Productivity +18%  Low Turnover Org -49% PROFITS +16%  Shrinkage -27%  Safety/Incidents -49%  Pt. Safety Incidents -41%  Quality (Defects) -60% Difference between Top and Bottom Quartile Gallup Consulting: Employee Engagement What’s Your Ratio?Juengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 8. What made you join the company… is different from What keeps you with the company… is different from What makes you engaged with the company Attraction Retention EngagementJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 9. USA Top 5 Drivers of Employee Engagement • Management sincerely interested in employee well- being • Organization’s reputation in the community • Improved my skills and capabilities over the last year • Appropriate amount of decision-making authority to do my job well • Organization quickly resolves external customers’ concerns Source: Towers Watson Global Workforce Study Closing the Engagement GapJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 10. Generational “Drivers” VaryJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 11. It’s a Marathon, not a Sprint!Juengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 12. THE ROLE OF LEADERSHIP • Positive, Clear and Personalized VisionJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 13. THE ROLE OF LEADERSHIP • Positive, Clear and Personalized Vision • Connection to the Mission and Values Calling Engaged Not Engaged Career Actively Job DisengagedJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 14. THE ROLE OF LEADERSHIP • Positive, Clear and Personalized Vision • Connection to the Mission and Values • Importance of Highly Engaged Workforce to the EnterpriseJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 15. THE ROLE OF LEADERSHIP • Positive, Clear and Personalized Vision • Connection to the Mission and Values • Importance of HEW to Enterprise • Personal InvolvementJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 16. THE ROLE OF LEADERSHIP • Positive, Clear and Personalized Vision • Connection to the Mission and Values • Importance of HEW to Enterprise • Personal Involvement • Cascade Effect with ManagersJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 17. EMPLOYEE WELL - BEING Copyright 2012 Juengling & Associates LLC
  • 18. EMPLOYEE WELL-BEING *You care about them and show it! EQ 2 ComponentsJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 19. Personal Awareness 1. Self-Awareness 2. Self-Regulation 3. Self-MotivationJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 20. Social Awareness 1. Social Competence 2. Social SkillsJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 21. EQ Leadership, Management and Supervisors •90% of success in leadership is attributed to EQ *1 •High EQ found in 74% of successful CEO’s and only 24% of failures *2 • Many documented studies on the importance of EQ to success with increasing sales, employee engagement… even debt collection. • Experienced leaders know technical stuff and only opportunity is for people stuff *1 L.M. Spencer et al 1997 Competency Assessment Methods *2 Egon Zehnder International studyJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 22. EQ Leadership, Management and Supervisors Career Limiting Moves (CLM) •Uninformed Optimism •EQ declines with career progression*1 •75% of derailed executive careers are due to lack of emotional competencies *2 •Manage the ego and watch for arrogance… *1 Talent Smart 2011 Curing Emotional Tone Deafness *2 Center for Creative Leadership 1994 SurveyJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 23. EMPLOYEE WELL-BEING *You care about them and you show it *You are “present” X 2Juengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 24. EMPLOYEE WELL-BEING *You care about them and you show it *You are “present” X 2 *Recognized and rewarded regularly and personallyJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 25. EMPLOYEE DEVELOPMENT Copyright 2012 Juengling & Associates LLC
  • 26. EMPLOYEE DEVELOPMENT *Understand and allow employees to use their strengthsJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 27. Achiever Deliberative Intellection Activator Developer Learner Adaptability Discipline Maximizer Analytical Empathy Positivity Arranger Focus Relator Belief Futuristic Responsibility Command Harmony Restorative Communication Ideation Self-Assurance Competition Includer Significance Connectedness Individualization Strategic Consistency Input Woo Context Leverage your strengths?Juengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 28. EMPLOYEE DEVELOPMENT *Understand and allow employees to use their strengths *Encourage personal growth and developmentJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 29. EMPLOYEE DEVELOPMENT *Understand and allow employees to use their strengths *Encourage personal growth and development *Create achievable challengesJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 30. SMART GOALS Specific Measurable Achievable Realistic Time orientedJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 31. EMPLOYEE DEVELOPMENT *Understand and allow employees to use their strengths *Encourage personal growth and development *Create achievable challenges *Ongoing dialogue about performanceJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 32. EMPLOYEE DEVELOPMENT *Understand and allow employees to use their strengths *Encourage personal growth and development *Create achievable challenges *Ongoing dialogue about performance *Look at your “on-boarding” practicesJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 33. Evolving Trends:Ride the WAVE before you get slammed into the sand! 33
  • 34. EVOLVING TRENDS IN EMPLOYEE ENGAGEMENT *Workforce generational drivers vary!Juengling & Associates, LLC Copyright 2011 Juengling & Associates TheE2Coach.com LLC
  • 35. EVOLVING TRENDS IN EMPLOYEE ENGAGEMENT *Workforce generational drivers vary! *Social responsibilityJuengling & Associates, LLC Copyright 2011 Juengling & Associates TheE2Coach.com LLC
  • 36. EVOLVING TRENDS IN EMPLOYEE ENGAGEMENT *Workforce generational drivers vary! *Social responsibility *Social Media @ workJuengling & Associates, LLC Copyright 2011 Juengling & Associates TheE2Coach.com LLC
  • 37. EVOLVING TRENDS IN EMPLOYEE ENGAGEMENT *54% of workforce “likely to quit” when economy improves Training $$$$Juengling & Associates, LLC Copyright Juengling & Associates, LLC TheE2Coach.com 2011 All Rights Reserved
  • 38. EVOLVING TRENDS IN EMPLOYEE ENGAGEMENT *54% of workforce “likely to quit” when economy improves *Baby Boom retirement requires huge changesJuengling & Associates, LLC Maybe… TheE2Coach.com 38
  • 39. Where do I start? Begin with the end in mind Begin to visualize what you can really be But above all…. BEGIN!Juengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 40. Insanity is… So, what will you do differently? QUESTIONS?Juengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  • 41. If your actions inspire others to dream more,learn more and become more, you are a leader! John Quincy Adams Juengling & Associates, LLC TheE2Coach.com Certified Coach for Executives and Entrepreneurs Organizational and Leadership Development Craig@TheE2Coach.com 301-502-5005 c 225-757-1559 o Copyright 2012 Juengling & Associates LLC

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