Becoming the Employer of Choice  EMPLOYEE ENGAGEMENT                                Craig S. Juengling                    ...
Juengling & Associates, LLC   Copyright 2012 Juengling & Associates TheE2Coach.com                               LLC
•Engagement vs.     Satisfaction•Drivers of Engagement•The Role of Leadership•Employee Well-Being•Employee Development•Cel...
Rational*Logical*Practical                    It’s about:                    … compensation                    … work envi...
Emotional*Values Driven*Alignment          It’s about:          … personal values aligned with corporate values          …...
100%                                   33%                        80%                                                     ...
Employee Engagement and                       Critical Business Outcomes                           Absenteeism           ...
What made you join the company… is different from                   What keeps you with the company… is different from    ...
USA Top 5 Drivers of Employee           Engagement           •   Management sincerely interested in employee well-        ...
Generational “Drivers” VaryJuengling & Associates, LLC   Copyright 2012 Juengling & Associates TheE2Coach.com             ...
It’s a Marathon, not a Sprint!Juengling & Associates, LLC   Copyright 2012 Juengling & Associates TheE2Coach.com          ...
THE ROLE OF LEADERSHIP                 •   Positive, Clear and Personalized VisionJuengling & Associates, LLC   Copyright ...
THE ROLE OF LEADERSHIP             • Positive, Clear and Personalized Vision             • Connection to the Mission and V...
THE ROLE OF LEADERSHIP                 • Positive, Clear and Personalized Vision                 • Connection to the Missi...
THE ROLE OF LEADERSHIP                   • Positive, Clear and Personalized Vision                   • Connection to the M...
THE ROLE OF LEADERSHIP                 •   Positive, Clear and Personalized Vision                 •   Connection to the M...
EMPLOYEE WELL - BEING      Copyright 2012 Juengling & Associates                      LLC
EMPLOYEE WELL-BEING                                     *You care about them and                                     show ...
Personal Awareness               1. Self-Awareness               2. Self-Regulation               3. Self-MotivationJuengl...
Social Awareness                   1. Social Competence                   2. Social SkillsJuengling & Associates, LLC   Co...
EQ            Leadership, Management and Supervisors                  •90% of success in leadership is attributed to EQ *1...
EQ              Leadership, Management and Supervisors                        Career Limiting Moves (CLM)                 ...
EMPLOYEE WELL-BEING                                  *You care about them and                                  you show it...
EMPLOYEE WELL-BEING                                    *You care about them and                                    you sho...
EMPLOYEE DEVELOPMENT      Copyright 2012 Juengling & Associates                      LLC
EMPLOYEE DEVELOPMENT                                               *Understand and allow                                  ...
Achiever                 Deliberative                     Intellection              Activator                 Developer   ...
EMPLOYEE DEVELOPMENT             *Understand and allow employees             to use their strengths             *Encourage...
EMPLOYEE DEVELOPMENT           *Understand and allow employees             to use their strengths           *Encourage per...
SMART GOALS               Specific               Measurable               Achievable               Realistic              ...
EMPLOYEE DEVELOPMENT          *Understand and allow employees            to use their strengths          *Encourage person...
EMPLOYEE DEVELOPMENT          *Understand and allow employees            to use their strengths          *Encourage person...
Evolving Trends:Ride the WAVE before you get slammed into the sand!                                                 33
EVOLVING TRENDS IN EMPLOYEE      ENGAGEMENT                               *Workforce generational                         ...
EVOLVING TRENDS IN EMPLOYEE       ENGAGEMENT                                        *Workforce generational               ...
EVOLVING TRENDS IN EMPLOYEE       ENGAGEMENT                               *Workforce generational                        ...
EVOLVING TRENDS IN EMPLOYEE      ENGAGEMENT                     *54% of workforce “likely                 to quit” when ec...
EVOLVING TRENDS IN EMPLOYEE       ENGAGEMENT               *54% of workforce “likely to               quit” when economy i...
Where do I start?               Begin with the end in mind               Begin to visualize what you can really be        ...
Insanity is…                                                               So, what will                                  ...
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Employee Engagement - Become the Employer of Choice

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Employee Engagement is critical to achieving world class business outcomes! The role of leadership is crucial for success. This presentation was done as a keynote address at the Louisiana SHRM Conference in 2012. Understand the drivers of engagement and tactics for employee well-being and employee development.

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Employee Engagement - Become the Employer of Choice

  1. 1. Becoming the Employer of Choice EMPLOYEE ENGAGEMENT Craig S. Juengling Juengling & Associates, LLC TheE2Coach.com
  2. 2. Juengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  3. 3. •Engagement vs. Satisfaction•Drivers of Engagement•The Role of Leadership•Employee Well-Being•Employee Development•Celebrate Moving Forward Copyright 2012 Juengling & Associates LLC
  4. 4. Rational*Logical*Practical It’s about: … compensation … work environment … fairness and equity … benefitsJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  5. 5. Emotional*Values Driven*Alignment It’s about: … personal values aligned with corporate values … commitment to the mission … contribution beyond production … bonded to workplace … enterprise success is personal successJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  6. 6. 100% 33% 80% 67% Engaged 60% 49% Not Engaged 40% 20% 26% Actively 18% Disengaged 7% 0% Gallup Consulting: Employee Engagement What’s Your Ratio?Juengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  7. 7. Employee Engagement and Critical Business Outcomes  Absenteeism -37% Customer +12%  High Turnover Org -25% Productivity +18%  Low Turnover Org -49% PROFITS +16%  Shrinkage -27%  Safety/Incidents -49%  Pt. Safety Incidents -41%  Quality (Defects) -60% Difference between Top and Bottom Quartile Gallup Consulting: Employee Engagement What’s Your Ratio?Juengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  8. 8. What made you join the company… is different from What keeps you with the company… is different from What makes you engaged with the company Attraction Retention EngagementJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  9. 9. USA Top 5 Drivers of Employee Engagement • Management sincerely interested in employee well- being • Organization’s reputation in the community • Improved my skills and capabilities over the last year • Appropriate amount of decision-making authority to do my job well • Organization quickly resolves external customers’ concerns Source: Towers Watson Global Workforce Study Closing the Engagement GapJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  10. 10. Generational “Drivers” VaryJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  11. 11. It’s a Marathon, not a Sprint!Juengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  12. 12. THE ROLE OF LEADERSHIP • Positive, Clear and Personalized VisionJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  13. 13. THE ROLE OF LEADERSHIP • Positive, Clear and Personalized Vision • Connection to the Mission and Values Calling Engaged Not Engaged Career Actively Job DisengagedJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  14. 14. THE ROLE OF LEADERSHIP • Positive, Clear and Personalized Vision • Connection to the Mission and Values • Importance of Highly Engaged Workforce to the EnterpriseJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  15. 15. THE ROLE OF LEADERSHIP • Positive, Clear and Personalized Vision • Connection to the Mission and Values • Importance of HEW to Enterprise • Personal InvolvementJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  16. 16. THE ROLE OF LEADERSHIP • Positive, Clear and Personalized Vision • Connection to the Mission and Values • Importance of HEW to Enterprise • Personal Involvement • Cascade Effect with ManagersJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  17. 17. EMPLOYEE WELL - BEING Copyright 2012 Juengling & Associates LLC
  18. 18. EMPLOYEE WELL-BEING *You care about them and show it! EQ 2 ComponentsJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  19. 19. Personal Awareness 1. Self-Awareness 2. Self-Regulation 3. Self-MotivationJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  20. 20. Social Awareness 1. Social Competence 2. Social SkillsJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  21. 21. EQ Leadership, Management and Supervisors •90% of success in leadership is attributed to EQ *1 •High EQ found in 74% of successful CEO’s and only 24% of failures *2 • Many documented studies on the importance of EQ to success with increasing sales, employee engagement… even debt collection. • Experienced leaders know technical stuff and only opportunity is for people stuff *1 L.M. Spencer et al 1997 Competency Assessment Methods *2 Egon Zehnder International studyJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  22. 22. EQ Leadership, Management and Supervisors Career Limiting Moves (CLM) •Uninformed Optimism •EQ declines with career progression*1 •75% of derailed executive careers are due to lack of emotional competencies *2 •Manage the ego and watch for arrogance… *1 Talent Smart 2011 Curing Emotional Tone Deafness *2 Center for Creative Leadership 1994 SurveyJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  23. 23. EMPLOYEE WELL-BEING *You care about them and you show it *You are “present” X 2Juengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  24. 24. EMPLOYEE WELL-BEING *You care about them and you show it *You are “present” X 2 *Recognized and rewarded regularly and personallyJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  25. 25. EMPLOYEE DEVELOPMENT Copyright 2012 Juengling & Associates LLC
  26. 26. EMPLOYEE DEVELOPMENT *Understand and allow employees to use their strengthsJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  27. 27. Achiever Deliberative Intellection Activator Developer Learner Adaptability Discipline Maximizer Analytical Empathy Positivity Arranger Focus Relator Belief Futuristic Responsibility Command Harmony Restorative Communication Ideation Self-Assurance Competition Includer Significance Connectedness Individualization Strategic Consistency Input Woo Context Leverage your strengths?Juengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  28. 28. EMPLOYEE DEVELOPMENT *Understand and allow employees to use their strengths *Encourage personal growth and developmentJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  29. 29. EMPLOYEE DEVELOPMENT *Understand and allow employees to use their strengths *Encourage personal growth and development *Create achievable challengesJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  30. 30. SMART GOALS Specific Measurable Achievable Realistic Time orientedJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  31. 31. EMPLOYEE DEVELOPMENT *Understand and allow employees to use their strengths *Encourage personal growth and development *Create achievable challenges *Ongoing dialogue about performanceJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  32. 32. EMPLOYEE DEVELOPMENT *Understand and allow employees to use their strengths *Encourage personal growth and development *Create achievable challenges *Ongoing dialogue about performance *Look at your “on-boarding” practicesJuengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  33. 33. Evolving Trends:Ride the WAVE before you get slammed into the sand! 33
  34. 34. EVOLVING TRENDS IN EMPLOYEE ENGAGEMENT *Workforce generational drivers vary!Juengling & Associates, LLC Copyright 2011 Juengling & Associates TheE2Coach.com LLC
  35. 35. EVOLVING TRENDS IN EMPLOYEE ENGAGEMENT *Workforce generational drivers vary! *Social responsibilityJuengling & Associates, LLC Copyright 2011 Juengling & Associates TheE2Coach.com LLC
  36. 36. EVOLVING TRENDS IN EMPLOYEE ENGAGEMENT *Workforce generational drivers vary! *Social responsibility *Social Media @ workJuengling & Associates, LLC Copyright 2011 Juengling & Associates TheE2Coach.com LLC
  37. 37. EVOLVING TRENDS IN EMPLOYEE ENGAGEMENT *54% of workforce “likely to quit” when economy improves Training $$$$Juengling & Associates, LLC Copyright Juengling & Associates, LLC TheE2Coach.com 2011 All Rights Reserved
  38. 38. EVOLVING TRENDS IN EMPLOYEE ENGAGEMENT *54% of workforce “likely to quit” when economy improves *Baby Boom retirement requires huge changesJuengling & Associates, LLC Maybe… TheE2Coach.com 38
  39. 39. Where do I start? Begin with the end in mind Begin to visualize what you can really be But above all…. BEGIN!Juengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  40. 40. Insanity is… So, what will you do differently? QUESTIONS?Juengling & Associates, LLC Copyright 2012 Juengling & Associates TheE2Coach.com LLC
  41. 41. If your actions inspire others to dream more,learn more and become more, you are a leader! John Quincy Adams Juengling & Associates, LLC TheE2Coach.com Certified Coach for Executives and Entrepreneurs Organizational and Leadership Development Craig@TheE2Coach.com 301-502-5005 c 225-757-1559 o Copyright 2012 Juengling & Associates LLC

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