Look At Call Recording Right Away.Document Transcript
Look At Call Recording Right Away.As a result, many enterprises are realizing that phone system and customer relationshipmanagement (CRM) integration go hand in hand in playing a role in addressing andfurthering work efficiency, customer interaction and company growth. CRM integration allowsyou to manage your customers, your prospects and your sales by establishing a streamlinedsales process and an increased customer and prospect interaction. This gives you the abilitynot only to keep track of customers, but also to nurture those relationships in any way yousee fit.As a company continues to grow and gain valued customers, it needs a system that helpsmanage customer relationships efficiently. Local businesses everywhere are turning to full-service IP service companies to simplify customer relationship management in a form thatcan also be used to manage marketing efforts and campaigns, generate new leads for salesteams and improve overall business strategy.While the benefits of phone system and CRM integration are numerous, according to the co-founder of one national IP provider, here are the top seven to consider when evaluatingneeds:1. Helps deliver better customer service with simplified call handling by giving inbound callhandlers easy access to contact and caller information. As a call comes in, information on thecustomer immediately pops up on the computer to give the employees all of the necessaryinformation at their fingertips, which makes them more efficient.2. Easily records information about each customer service interaction, thus improving thecustomers experience resulting in repeat business. Most CRM systems have the ability toproduce personalized dashboards in order for you to manage business. It allows allinformation to be centralized so that people from any department can have immediate accessto everything. The result is a far clearer workflow and vastly improved communications andefficiency.3. VoIP solution works with existing infrastructure to reduce overall cost of ownership. VoIPintegrates business communications into a single infrastructure, which allowstelecommunications cost to drastically decrease.4. Makes your business and customer service reputation more competitive. Representativescan see relevant information about callers as soon as the call arrives, and automatically lognotes about each call they handle. CRM allows for quick responses to customer inquiriesregarding order status, and product details. The reduced time to cycle the information givesyour company a competitive edge. It eliminated the variable of human error by moving datathrough a validation system electronically. Once you receive data, it is immediately ready foruse with other internal applications and is able to be sent as an electronic document across
the country or around the world in seconds.5. Keeps pace as your business requirements change, in which your systems may needupdated. It is able to improve your business for the by keeping pace as businessrequirements change by simply updating your system software.6. Provides improved accuracy through automation of logging calls to CRM database. Thesystem of atomization eliminates some of the human error that is typically present in abusiness. All calls and call notes are automatically saved for the appropriate record in theCRM application. Employees no longer need to waste valuable time manually recording eachcall they make, increasing their available time for customer service or revenue-generatingactivities.Look Into Oak Call Recording For Your Calls!, Try Call Recording Right Away!, Check OutOak Call Recording For Your Business!