Pg History And Programs

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Pg History And Programs

  1. 1. Translating Business Needs Into People Performance Enter
  2. 2. Table of Content Overview DifferentiatorsWorkshops, Consulting Process & Surveys Sources Language Availability Actual Consultant-Based Case Studies Previous Next Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved. 2
  3. 3. Overview Persona GLOBAL® was founded in 1980. Presence in 71 countries, up to 36 languages, 1,350+ partners and associates worldwide Assessment focused for measurable ROI Persona GLOBAL® offices: San Francisco (HQ) | Aarhus | Bucharest | Gerchsheim | Helsinki | Istanbul Madrid | Paris | Lima | Riga | Sao Paulo | Singapore | Tallinn | Tampa Tangier | Warsaw Comprehensive range of customizable Performance and Business improvement methodologies and metrics. Previous Next Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved. 3
  4. 4. You can find Persona GLOBAL Partners in... Americas Africa Middle East Europe Eurasia Asia OceaniaArgentina Algeria Israel Austria Russia China Australia Brazil Ivory Coast Kuwait Belgium Turkey India New Zealand Canada Cameroon Lebanon Czech Republic Indonesia Chile Gabon Saudi Arabia Denmark JapanColombia Morocco UAE Estonia Korea Mexico Senegal Finland Singapore Peru South Africa France Taiwan USA Tunisia Germany ThailandVenezuela Greece Holland Hungary Italy Latvia Norway Poland Portugal Romania Serbia Slovakia Spain Switzerland UK Ukraine Previous Next Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved. 4
  5. 5. Where Persona GLOBAL Focuses...• Publishes and distributes workshops, surveys and performance improvement processes.• Trains and certifies trainers/consultants in performance improvement processes.• Leverages and connects our global licensing network.• Provides access to experts in specific fields for consulting assignments.• Manages benchmarking databases of best practices• Organizes international conferences, forums and events, communication and broadcast channels within our social media network. Previous Next Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved. 5
  6. 6. Persona GLOBAL® Brand Promise “To be responsive to our partners and clients’ needs.” “To provide world-class solutions for aligning business strategy and corporate culture.” “To help our clients achieve superior performance and financial results.” “To offer training programs that allow our clients’ employees to realize their full potential.” “To be a good international corporate citizen.” Previous Next Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved. 6
  7. 7. Foundation of Persona GLOBAL’s Program• Research-based• Processes are behavioral and skill-based• All processes have benchmarking instrumentation to provide developmental feedback• Focus on measurable results• Culturally adapted• Pre-intervention surveys: Prescriptive/ Repeatable• Post-intervention reinforcement tools Previous Next Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved. 7
  8. 8. Where Have Persona Tools Been Applied?• Mergers and acquisitions• Joint ventures• Reorganization / reengineering• Enterprise transformations• New system application• Quality improvement• Benchmarking and alignment Previous Next Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved. 8
  9. 9. Differentiators Beyond Awareness or Education Operational Pragmatic Measurable ROI focused Certified by ISPI Previous Next Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved. 9
  10. 10. 24/7 Online Assessment Center • Web-based system accessible 24/7 • Carries partners company’s name & logo - It’s your site! • Instant report generation - Just in time! • Online Administration - Easy and puts you in control! • Multiple language availability • No maintenance; instant upgrades • No compatibility problems with the Internet Previous Next Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved. 10
  11. 11. Language Availability Click on a methodologies and Tools to view it’s language availability X Organizational Surveys & Persuasive Communication Developing People & Coaching Tools Series Performance Series Organizational Agility Survey™ The Persuasive Communicator™ Emotional Capability Profile Organizational Alignment Survey™ The Persuasive Salesperson M@GIC Customer Value Survey™ Mentoring & Coaching Innovative Decision Making Execution Metric Selling to Key Accounts Performance Leadership Profile Management Action Profile Team Building PRIDE Sales Competency Assessment™ Transition to Management Managing First Class Service Talent Management Process Selling Your Technological Solutions Managing Performance Performance Leadership Profile One-to-One Selling Management & Leadership Strategic Approaches Series Series Leadership Equity Assessment™ Partnering Project Management 360° Cooperation & Beyond Professional Manager Customer Experience Management+™ PDF Version Leadership Organizational Savvy Performance System Profile Organizational Savvy Previous
  12. 12. Language Availability X Organizational Surveys & Coaching ToolsOrganizational Agility Survey™ Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X X X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian X X X Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese X X X X Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X X X Return to Selection Page
  13. 13. Language Availability X Organizational Surveys & Coaching ToolsOrganizational Alignment Survey™ Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X X X X X X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian X X X X Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese X X X X X X X Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X X X X X X Return to Selection Page
  14. 14. Language Availability X Organizational Surveys & Coaching ToolsCustomer Value Survey™ Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian X Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese X X Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X X X Return to Selection Page
  15. 15. Language Availability X Organizational Surveys & Coaching ToolsExecution Metrics™ Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian X Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X X Return to Selection Page
  16. 16. Language Availability X Organizational Surveys & Coaching ToolsManagement Action Profile™ Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X X X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian X X X X Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese X X X X Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X X X X X Return to Selection Page
  17. 17. Language Availability X Organizational Surveys & Coaching ToolsSales Competency Assessment™ Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X X X X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian X X X X X X Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese X X X X Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X X X X Return to Selection Page
  18. 18. Language Availability X Organizational Surveys & Coaching ToolsTalent Management Process™ Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese X Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X X X X X Return to Selection Page
  19. 19. Language Availability X Organizational Surveys & Coaching ToolsPerformance Leadership Profile™ Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian X Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X X X Return to Selection Page
  20. 20. Language Availability X Management & Leadership SeriesLeadership Equity Assessment™ Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X X X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian X X X Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese X Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X Return to Selection Page
  21. 21. Language Availability X Management & Leadership SeriesProject Management 360° Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian X X Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese X Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish Return to Selection Page
  22. 22. Language Availability X Management & Leadership SeriesProfessional Manager Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X X X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian X X Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese X Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X X Return to Selection Page
  23. 23. Language Availability X Management & Leadership SeriesLeadership Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X X X X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian X X X X Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese X X X Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X X X Return to Selection Page
  24. 24. Language Availability X Management & Leadership SeriesPerformance System Profile Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian X Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X X X Return to Selection Page
  25. 25. Language Availability X Management & Leadership SeriesOrganizational Savvy Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X X X X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian X X Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish Return to Selection Page
  26. 26. Language Availability X Persuasive Communication SeriesThe Persuasive Communicator™ Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X X X X X X X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian X X X X X X X X X Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese X X X X X X Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X X X X X X X Return to Selection Page
  27. 27. Language Availability X Persuasive Communication SeriesThe Persuasive Salesperson Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese X Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X Return to Selection Page
  28. 28. Language Availability X Persuasive Communication SeriesMentoring and Coaching Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian X Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese X Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X X Return to Selection Page
  29. 29. Language Availability X Persuasive Communication SeriesSelling to Key Accounts Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X Return to Selection Page
  30. 30. Language Availability X Persuasive Communication SeriesTeam Building Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X Return to Selection Page
  31. 31. Language Availability X Persuasive Communication SeriesTransition to Management Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X Return to Selection Page
  32. 32. Language Availability X Persuasive Communication SeriesSelling Your Technological Solutions Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X Return to Selection Page
  33. 33. Language Availability X Persuasive Communication SeriesOne-to-One Selling Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X Return to Selection Page
  34. 34. Language Availability X Developing People & Performance SeriesEmotional Capability Profile Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X X X X X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian X X Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese X Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X Return to Selection Page
  35. 35. Language Availability X Developing People & Performance SeriesM@GIC Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X Return to Selection Page
  36. 36. Language Availability X Developing People & Performance SeriesInnovative Decision Making Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian X X Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese X X X Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X X X Return to Selection Page
  37. 37. Language Availability X Developing People & Performance SeriesPerformance Leadership profile Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian X Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X X X Return to Selection Page
  38. 38. Language Availability X Developing People & Performance SeriesPRIDE Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian X X Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese X Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X X Return to Selection Page
  39. 39. Language Availability X Developing People & Performance SeriesManaging First Class Service Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian X X Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese X X Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X Return to Selection Page
  40. 40. Language Availability X Developing People & Performance SeriesManaging Performance Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian X X X Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese X X Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X X Return to Selection Page
  41. 41. Language Availability X Strategic Approaches SeriesPartnering Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian X X Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese X X X Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X X Return to Selection Page
  42. 42. Language Availability X Strategic Approaches SeriesCooperation & Beyond Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X X X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian X X X Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese X Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish X Return to Selection Page
  43. 43. Language Availability X Strategic Approaches SeriesCustomer Experience Management+™ Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian X Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese X Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish Return to Selection Page
  44. 44. Language Availability X Strategic Approaches SeriesOrganizational Savvy Chinese English Arabic Chinese (Simplified) Czech Danish Dutch English (British) Estonian X X X X Swiss- Finnish Flemish French German German Greek Hebrew Hungarian Indonesian X X Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese Spanish (Latin Romanian Russian Serbian Slovak Spanish American) Swedish Thai Turkish Return to Selection Page
  45. 45. Workshops, Surveys, Coaching Tools, Consulting MethodologiesFocused in 6 Areas: Organizational Surveys & Coaching Tools Persuasive Communication Series Developing People & Performance Series Management & Leadership Series Strategic Approaches Series Previous Next Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved. 45
  46. 46. Methodologies and ToolsOrganizational Surveys & Coaching ToolsOrganizational Surveys & Coaching Tools Developing People & Performance Series Developing People & Performance SeriesOrganizational Surveys • Emotional Capability Profile• Customer Value Surveys™ • Innovative Decision Making• Execution Metrics • M@GIC• Organizational Agility Survey™ • Managing First Class Service• Organizational Alignment Survey™ • Managing PerformanceCompetency Surveys™ • Performance Leadership Profile• Management Action Profile™ • PRIDE• Performance Leadership Profile• Sales Competency Assessment ™• Talent Management Process Management & Leadership Series Management & Leadership SeriesPersuasive Communication SeriesPersuasive Communication Series • Leadership • Leadership Equity Assessment™ • Managing Performance• Mentoring and Coaching • Organizational Savvy• One-to-One Selling • Professional Manager• The Persuasive Communicator™ • Project Management 360°• The Persuasive Salesperson• Selling to Key Accounts• Selling Your Technological Solutions Strategic Approaches Series Strategic Approaches Series• Team Building• Transition to Management • Cooperation & Beyond • Customer Experience Management+™ • Organizational Savvy • Partnering Previous Next Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved. 46
  47. 47. What we MEASURE Behavioral Change Customer Experience Emotional Capability at Work Leadership Competencies Management Competencies Organizational Alignment Organizational Political Savvy Sales Competencies Previous Next Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved. 47
  48. 48. Focus on Improving BUSINESS RESULTS • PRODUCTIVITY • TALENT RETENTION • PROFITABILITY • CUSTOMER LOYALTY Persona GLOBAL has the SOLUTIONS... Previous Next Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved. 48
  49. 49. Persona GLOBAL’s Solution For: Personal & Productivity & Profitability & Productivity Team Work & Professional Employee Change Retention, Productivity Unity Development Development Management Employee Satisfaction, Sales Competency PRIDE Organizational Savvy Execution Metrics Advocacy, Customer Value Assessment Profitability Survey™ Organizational Alignment SurveyManagement Action M@GIC Emotional Capability Organizational Customer Experience Profile™ Agility™ Management+™ The Persuasive Communicator™ Leadership Cooperation & Talent Management The Persuasive Beyond Salesperson Leadership Equity AssessmentProfessional Manager Partnering Mentoring & Selling to Key Coaching Accounts Previous Next Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved. 49
  50. 50. 1500+ GLOBAL End-User Previous Next Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved. 50
  51. 51. Actual Consultant-Based Case Studies Shell Oil, U.K. Case Study #1A survey commissioned by Shell Oil indicated that Shell exploration and production costs were 22% behind the industry leader; the same benchmark gave Shell a poor grade for contractor relations.Course of Action1. A new contractor partnership2. Applied Persona’s Cooperation & Beyond methodology to 150 Shell contractors and supervisorsResults1. 18% cost reduction from construction of wells2. Reduction of stuck pipe incidents saves Shell £2 million annually3. 40 additional years of operating life on key offshore drilling platforms Previous Next Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved. 51
  52. 52. Case Study #2 Hong Kong MTRC Rail Project The Power of Client Leadership (Cooperation & Beyond)1997 1999 2000 2002TKE Client Revised “dialogue” Revised partnering Final outturnBudget Budget Budget cost$4.6B $3.6B $3.2B $2.1B and Four Months Early! Previous Next Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved. 52
  53. 53. Case Study #3 Alcatel, FranceAlcatel, the French telecommunications multinational needed to strengthen its competitive position against others, such as Siemens and AT&T.Course of Action1. Sales training was completed by 2,000 employees throughout Europe2. Applied Persona’s Persuasive Salesperson methodology focusing on client relationship building3. Expanded the training rollout to 3 Asian countries and 10 Latin American countriesResults1. The market share in France improved significantly2. Know-how sharing with Alcatel salespeople in other rapidly expanding telecom markets, such as Asia and Latin America Previous Next Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved. 53
  54. 54. Case Study #3 Mitsubishi Motors, JapanMitsubishi Motors, Japan was facing financial pressures due to increasingly competitive local retail automotive marketCourse of Action1. 800 newly hired sales representatives used Mitsubishi’s Standard sales training curricula2. 800 newly hired salespersons participated in a Japanese edition of Persona’s Persuasive Communicator Workshop, with a special focus on empathy projectionResults1. Over two years the salespersons who complete CW program sold an average of 39 more cars per person annually than the group that participated in traditional training2. Possibly affecting top and bottom line results Previous Next Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved. 54
  55. 55. Case Study #4 Statoil Gas, NorwayNorwegian oil producer Statoil Gas was recently faced with serious leaks in one offshore drilling operation.Course of Action1. Using Organizational Alignment Survey over 100 employees were interviewed in order to understand how employees and suppliers collaborate2. Based on the results Statoil implemented changes that assist the drilling teams reduce errorsResults1. Statoil achieved a remarkable 80 percent reduction in oil leaks resulting in significant reduction in overall costs.2. Statoil also uncovered performance gaps between employees and suppliers which has led to improved procedures and a renewed partnership Previous Next Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved. 55
  56. 56. Sources (Most From the Literature of our Experts) Related to Persuasive Communicator Series Other Persona GLOBAL Methodologies Previous Next Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved. 56
  57. 57. Winning Partner For You!767 Bridgeway Suite 2A • Sausalito, California • 94965 • USA Ph: 011 415 331 3900 • Web: www.personaglobal.com Email: info@personaglobal.com Previous

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