Teaching goals to set goals through the cookie sale.Girls make decision during the cookie sale.Troops manage money from profits earned during the cookie sale.Girls work with various types of people and develop communication skills.Girls learn and understand business ethics by selling cookies.
Two Cookie University: Nov. 19 at the AISD Training Center in Arlington and Dec. 3 at TCC NE in North Richland HillsTrained in October 22 new Cookie Program AidesExpanding the older girl Cookie Press Corps
Troops earn .55 for each package soldCadette, Senior and Ambassador have the option to earn .60 with no recognitions
Service Unit BonusesService Units that increase their sales by at least 10% over their previous year’s sales will get .01/package.Service Units that increase their participation in the sale by at least 5% over last year’s sale will get .01/package.Service Units that have no more than 1.75% of their total sale in left over cookie inventory will get .01/package.Service Units that have a 10% increase in sales and a 5% increase in girl participation will get an additional .01/package
Businesses that are participating: All Tom Thumb Stores, all Kroger stores, Lowe’s stores, Bass Pro Shop and Cabela’s.Why on two opportunities during the first two rounds? To give all 900 troops the opportunity to sell a council secured booth.Round 2 and 3 based on availbiltiy.
Sign in through Snap for the troop booths.Email confirmation that troops need to take for proof to the stores.Confirmations will confirmation the date/time/location.
Troop may also set up other cookie booth locations.Troops should include in their initial cookie order any booths during the first two weeks.Troops should request additional cookies at least one week prior to the booth sale. Troops can’t expect that cupboards will have cookies in stock. Poor planning by troops should not be a crisis for the cupboards.Troops can load their booth locations into the Council Booth Scheduler. This will give customers locations, maps and time of your booth sale.Troops will receive a confirmation email for their request. Avoid double booking of troops by asking different store personnel.
Schedule Booth Sale from the sub-menu.Booth SchedulerSNAP gives Troop users the ability to find and request booth sales that have been set up by your Counciloffice. Additionally, Troop users have the ability to submit requests for new booth sales.Find and Schedule a Booth SaleTo sign up for a booth sale, go to the Cookies icon, highlight Booth Scheduler drop box and then choose
To request a Booth Sale date/time/location, Search by entering the desired store name,city or zip to identify matching sale locations. If you know you’d like to stay within a certain area in aneighborhood, a ZIP code can be entered for that area and the number of miles to search within.Click the Search bar and you will be presented with a Result Set. To choose the one you would like, double click on the desired location. A pop-up calendar will appear to show all available dates for that location.You must click on arrow to change the month.
Booth Sale Notification ProcessThe Troop Cookie Chair will be notified via email to the of the Booth Sale assignments. The email will include the date, time, location and any special notes that have been entered.Verify Booth Sales for the Troop The scheduled booth sales for the troop can be reviewed in two locations:
Booth LocatorPotential customers who contact the council web-site, GSUSA website or phone into council can go to their computers and enter their zip code.Cookies booths in that zip code will populate and show address and locations on a map.
The website example when customers can find cookie locations.
Why Participate in either type of sale.To reach as many customers as possible. To sell troop’s leftover cookies.To have FUN! To give girls who weren’t able to sell individually an opportunity to participate in the Cookie Sale.
Why Booth Etiquette?Standards for girls and parents.Businesses allow girl scouts to sell at their place of business and we need to be respectful of the place of business.Every Girl Scouts leaves a place better than they found it.Troops and girls need to look and act like Girl Scouts and show troop number at the booth sale.Problems at booth sales---Girls playing and running around the place of business or in the road.Girls and parents are aggressive to customers.Girls and parents forget the Girl Scout Promise and Law.Trash is left after the booth sale.Girls and parents not being positive when someone does purchase cookies.
Volunteers and parents can go to the abcsmartcookie.com for goal setting, activities for girls, parent information, volunteers. Information about the cookies and art gallery that girls can create signs or posters from.
Girls and parents can set the girls goals, track the girls progress through out the sale. Girls can increase their goal if goal is reached early during the sale.
Troops can chart the troops goals. Troop should set goals by packages sold, money earn that can be used for a troop activity.
Girls can send e-cards to family and friends throughout the sale. Girls can now create a contact list and collect orders on line.
Educate the parents about the sale, deadline dates, safety. Troop members can share with parents the troops goal and the individual girl goals. Emphasis on the 5 Business Skills that girls will use during the cookie sale.
Where can we sell cookies? Think out side of the traditional locations.
The cookie cases tell customers what girl scouts learn and do. Marketing tools are available at council retail shops.
Of the top 10 cookies sold, five are Girl Scouts Cookies that only sold a short period of time each year.If a consumer is asked to purchase cookies 9 out of 10 will purchase Girl Scout cookies.
8 flavors of the Girl Scout Cookies Sold. Our baker is ABC cookies, who has been baking Girl Scout Cookies for 75 years.
The Cookie that Started the Cookie Sale Tradition! Celebrating the 100 years of Girl Scouting with this new packaging.
I am a troop leaders how do we prepare for the cookie sale? Check out the Cookie Volunteers section of abcsmartcookie.com. Meeting activities, goals setting, was to incorporate the 5 Core Business Skills by grade levels.
Volunteer Guides can be read on line or downloaded.
Volunteer resource center on line with checklist, training , safety and even videos for volunteers.
Cookie Activity guides for each grade level. Girls, parents or troop leadership can print part of all of the guide. Activities are grade level appropriate.
Girls can play games, watch videos, and have fun in a safe environment.
SNAP is our cookie software system, cookies are transferred from service unit to troop.Troop to girls cookies will be transferred by flavor.Troops will post girl payment for cookies.Recognitions are ordered through the SNAP system at the end of sale by girl,Sales, payments, girl balances, troop balances etc are produced through SNAP.
New in 2012Girls names are down loaded from the GSUSA membership software.Missing a girl name, or name is in correct, troops will contact SU Cookie Chairs.SU Cookie Chairs ask for copy of membership form and then contact the product sale department to add girl names.Girls will be counted as participating in the sale when you start to transfer cookies to the girl.
Troop cookie chairs will have to update their name and email address into the SNAP system.As SU Cookie Chairs, you will set up the troop, give a password to the individual. Make it general and easy to remember. Such as “Cookies 2012”.
Troops enter initial or work with SU Cookie Chair and have in system by 12/5. Review past information in SNAP through the “Achieves” Attend your cookie trainingAt November Meeting a Product Sales Task Group will attend to go over key changes in the cookie sale.What does a troop to remember when placing an order? Will girls and parents pick up cookies at Cookie Now! What is the troop goals and what are the girls personal goals? If a troop is having booth sales within the first two weeks they need to include this inventory in their initial order. No not commit in SNAP Review new troop guide lines for suggested amounts.
Suggested initial order for first time cookie sellers. Girls and parents can always get additional cookies, give small amounts, turn in money and then give out additional cookies. Do not over load parents or girls, be realistic with troop leadership each girl will sell different amounts of cookies.
At Cookies Now! Girls will receive 12 cases of cookies in these flavors, no substitutions.January 17th cookies need to be turned in, exchanged or returned to the troop leader who returns to the SU cookie cupboards by this date.
Where and how do we order our initial cookies?Go to the Cookie IconClick on initial orderAdd quantity by “CASES” each case has 12 packages of cookies Insert quantities the BOOTH/EXTRA lineSaveDO NOT COMMIT
Service Unit Cookie Managers need to:Review troop orders on line.Are quantities realisticIf high did the troop think they were entering packages instead of cases? Such do they want 300 cases of Shortbreat or 300 packages. They would received 300 cases or 3600 packages,Is the order to small?Is the troop an experienced troop? Review old snap records and last years sales for the troop.What about my cupboard, how do I get additional cookies? Council will work with you Percentage of flavors sold Council will have formula’s that they will use to figure your cupboard order based on percentage of SU cookies ordered. Smaller initial orders means a percentage of additional cookies will go into the cupboard. Review previous years sale.Challenge troops under order cookies and need cookies in a couple of days. Troops need to increase order to about 50 to 60% of last year cookies up front.
Throughout the sale your job is to manage your SU inventory.Troop reorders, booth requests.Troops need to place additional orders with you,Troops should place orders each Sunday by 7 pm (suggesttime set up by SUCC).Service Unit Cookie Chairs will: Collect troop orders and total all requests Turn in email to your regional product sale coordinator each Sunday Turn in between 9 to 10 pm Council needs to know what is in stock and what your needs are, how many booths, etc.Communicate With your troops With your regional office Share with other Service Units
Final 3 weeks are critical you need cookies but not what you had previously.Rotate cookies from check out quickly. To many cookies of one flavor post on your yahoo group, council will also be watching your inventory.Troops want cookies, but your goal is the inventory bonus. How do we achieve both?Move the cookie flavors that you have.Stick to the 3 day return of cookies.Have extras of one flavor give the troops an extra case of cases to sell.Mottos:Take it or leave it---meaning this is what the cupboard has!Cookies do not sell in your cupboard! Move the cookies to the troops to sell, or post overages on yahoo group for other Service Unit to pick up.Call me!! I’m alive!!!---communicate with troops as well as with your regional office.
Cookie Now! At the Fort Worth Zoo! January 7thFor girls who want to get a jump start on the cookie sale, cookie deliveries takes 6 days for the region. This allows those girls to get cookies to have in hand. These cookies need to be sold with money turned in, exchanged for other flavors or returned by January 17th. Open 10-4Fastpass lines girls who sold 75 nut and candy items and siblings.Assortment of flavors.
Half price zoo tickets, no parking cost, activities inside the zoo just for Girl Scouts and their families.Tickets are good any one day in the month of January.Help support the zoo who is a major sponsor of Cookie Now!
Recognitions are voted on by the girls, recognitions are shown on the order card along with cookie buck for camp information and cookie bucks. These are a girl recognition not a troop recognition.
New this year Fort Worth will have 3 Regional Top Sellers with special recognitions. The total Council Sellers will have three top sellers, if you qualify as Top Council Seller, you will move up to this level and another person from region will be the regional top seller level.
Project Troop to Troop:To support the men and women in uniform.In 2011 GS-TOP has donated over 26,000 packages of cookies.Great for added on sales or for individual that do not personally what the cookies.Great way to sell to business to support our troops.
If you have done your before the sale planning correct, this day will go great!Delivery day is for initial orders not for additional cookies those cookies can be picked up when your Service Unit cupboard is open for business.Initial order is not returnable. Once a troop signs for those cookies they belong to the troop to sell.Remember the 3 day return of cookies checked out.Busiest days for cupboards are Thursday to Sunday evening and Monday for cookies picked up on Saturday.Great days to be closed are Tuesday and Wednesday
How do we write out receipts?Never check out cookies and collect money at the troop level on the same receipt.Types of Receipts:1. Checking out cookies like the initial order.2. Write out a return of cookie or exchange of cookies for Cookies Now! Cookies, or 3 day return cookies.3. Checking out cookies for 3 days or less with the cookie stamp and return date filled in.4. Payment of cookie at the troop level from the girls and parents.
What does a Service Unit Cookie Chair during the sale? Communicate with the troops. Who have NOT heard from? What the council procedures and why do we not deviate from them? Count and count and recount, before the product leaves your cupboards. Got a problem with a troop, contact the product sales department the sooner the better. Let them help you or give you advise. Getting additional cookies from other service units or council. Don’t forget your weekly counts, or you won’t have cookies in cupboard. Get weekly counts in by Sunday evening between 9 to 10 pm Council order is turned in for approval by 8:00 am
Review with troops how to fill out a deposit slip. Troop number on it Bank electronic stamp on deposit slip Remind troops to add totals multiple times.
It’s the end of the sale!Now what? When does the cupboard close? Where do the cookie go? How do I organize troop sale information? How and where do I schedule the turning in of the troops paperwork. Receive a list of information that needs to be turned into council List of Project Troop to Troop cookies both virtual and actual cookie numbers List of Cookie Diva’s or 2000 level or more girls with troop number and number of cookies sold Collect bank deposit stamps Schedule time to turn in final paperwork with your regional office.
What happens when a parent or troop does not turn in paperwork or money?Outstanding balances and collectionsSeries of three letters will be written by councilPayment plan can be set upRecognitions can be withheld until payments are made.
Sample of the new outstanding balance form.
Two Cookie University: Nov. 19 at the AISD Training Center in Arlington and Dec. 3 at TCC NE in North Richland HillsTrained in October 22 new Cookie Program AidesExpanding the older girl Cookie Press Corps
Troop training presentation
Welcome to GirlScout Troop Cookie Program Training Girl Scouts ofTexas Oklahoma Plains
All registeredGirl Scouts cansell cookies ifthey haveparentalpermission.
How do we sell cookies? Booth Sales Online Marketing Direct Sales/ Order taking
Important Cookie Program DatesCookie Sales Begins January 6 , 2012Cookies Now! events January 7, 2012Girls sell cookies to January 6 – Februarycustomers. 19, 2012
How the Cookie Crumbles22% - Troop/Girl • Girl Recognitions and Cookie Bucks • Troop Profit30% - Cookie Cost and Sale Expense48% - Girl Scout Services • Program and resource materials • Facilities, including camps • Financial aid for membership needs • Program events • Staff who support girls and volunteers
Safety First! SAFEGUARDING SAFEGUARDING GIRLS MONEY• ADULT • GIRLS TURN IN SUPERVISION MONEY REGULARLY• DAYLIGHT HOURS • USE RECEIPTS TO• FOLLOW SAFETY TRACK PRODUCT CHECKPOINTS AND MONEY• DON’T CARRY LOTS • TROOPS DEPOSIT OF CASH CASH FREQUENTLY• ADHERE TO ONLINE SAFETY GUIDELINES
Money MattersSelling Price $3.50 /packageTroop Proceeds .55 /package .60 /package –(C,S,A only – option with no recognitions)
What Is Returning In 2012 5 Core Business Skills Goals for Service Units Service Unit Bonus Cookie Calculator Going Green with Troop Manuals
Teach Business-Building Skills Decision MoneyGoal Setting Making Management Business People Skills Ethics
• 2011-12 Program Goals • Continue Cookie University • Expand Cookie Program Aide • Expand Cookie Corps• 2012 Sales Goals • 6% increase in cookie sales over 2011 sale • 2% increase in participation over 2011 sale
Money Matters! In 2011 Texas Oklahoma Plains troops earned $1,365,876.45in troops proceeds from the Cookie Sale!
Money Matters! In 2011 Texas Oklahoma Plains Service Units earned $40,118.10in bonuses from the Cookie Sale!
What Is New In 2012Snap UpgradesStreamlined reports for Service Units and Troops to view.Transfer cookies by flavorService Units and Troops will no longer be able to add or delete girls’ names. Girl registration information will be uploaded from the Council registration software.Booth SchedulerBooth Locator
Booth SchedulerCouncil Secured Cookie Booth Locations Cookie Booth locations that are secured by the Council. Troops will request a set number of locations through the Booth Scheduler in SNAP. Round 1: Fort Worth Region will be November 15 -27, each troop may select two locations. Round 2: Fort Worth Region will be December 5 -12, each Troop may select two locations. Round 3: Fort Worth Region will be January 6 to February 19th, troops may secure unlimited locations. Clean up Sales for these locations will also be available starting January 6.
Booth Scheduler Council Secured Cookie Booth Locations Notifications Cookie Booth process will be run through SNAP. Emails will go out from SNAP to notify Troops which booth location/date/time they have received. Troop Cookie Chair will need to print the email confirmation and have it with him/her on the day of the Cookie Booth as confirmation of their Booth date/time/location. Note: Troop Cookie Chairs must complete their Profile inSNAP, or they will not receive an email notification about their booth assignments.
Troop Cookie Booth Troops are encouraged to secure Cookie Booths on their own, in addition to Council Secured locations. Troops should include cookies for their booth sales for the first two weeks in their initial order. Troops should request cookies at least one week prior to their booth sale. When a troop has a troop secured date/time/location theyneed to go into SNAP through the Booth Scheduler and―Request a New Location‖. Troop Cookie Chairs will receive a confirmation email for their booth request.
1) From the Snapshot screen within the Calendar2) Within the Schedule Booth Sales page under the Cookies Icon
Booth LocatorPotential customers can go to the GS-TOP or GSUSA website and enter their zip code for booth locations .Any Council Secured or Troop Secured Booth Locations within that zip code will pop up showing the address and location on a map.Potential customers can then go during those time periods to purchase Girl Scout Cookies.
Booth Sales verses Clean up Sales Are ways to sell directly to the public. Booth Sales held January 7 – February 19 Troop earns .55 cents per package sold. Clean up Sales are the 3 weekends after the sales ends Troops earns $ 1.00 per package sold. Variety and assortments vary based on availability. Why Participate?
Booth Etiquette PledgeSome Examples of what is in the Booth Etiquette Pledge We will not complain about any of the rules that a business sets and will promise to follow them. When a double booking occurs at a business, troop volunteers will demonstrative the Girl Scout Promise and Law and come up with a mutually agreed upon solution to the problem demonstrating sound business ethics to the Girl Scouts. As a troop we will be identifiable as Girl Scouts and wear a Membership Pin, uniform or other Girl Scout clothing and have neat and clean appearances. At all times we are a representative of Girl Scouts of Texas Oklahoma Plains, Inc. and will obey and live by the Girl Scout Promise and Law.
It’s As Easy As… Training your Troop Cookie Chairs in your Service Unit
• What is the Key to Cookie Sale Success?• It’s as easy as…….
Always Set GoalsGirl Planning• Creates environment for success• Teaches valuable life skills• Motivates girls by personalizing goals• Set troop and individual goals, it’s a team thing!
Create a contact list, send e-cards and collect orders!
Be @ parent meeting• Family support is essential – Parent Permission Signed• Helps family adults ―see‖ benefits for their daughter• 5 Business-building skills that last a life time – Goal Setting – Decision Making – Money Management – People Skills – Business Ethics
Family Planning MeetingReview the 5 Business Skills Review Key Dates Talk about Safety Review Products and sample the Shortbread cookie Have girls share troop goals Set up troop cookie network Talk about other resources on web Have Fun!
Key Points for Family Training Have FUN! How To Get Help Online Resources Skill Building Goals Cookies SafetyDates
Communicate!Girl/Adult Partnership• Girls who set goals sell 37% more cookies than girls who don’t• Hold troop progress meetings – Keep girls excited – Help with problem-solving• Communicate throughout the sale
Do Have Booth Sales• Girls who go beyond friends & family sell over 35% more• 88% of folks who are asked to buy cookies do so• But only 60% of folks are ever asked!• Win-win for girls, family adults and consumers• Girl can sell 30 to 40 packages of cookies per hour.
Booth Sale Support Traditional venues Grocery Stores Retail Stores $3.50 box FUN IDEAS Hair and nail salons High school and college athletic events Churches Cookie caravans ht Office buildings afternoon breaks Hold a ―Cookie Garage Sale‖ Think outside the cookie box! This material has been prepared by Interbank Foods solely for the internal use of customer and contains confidential and trade secret information. The use, dissemination or copying of all or part of this material by any other party is strictly prohibited and is subject to the economic espionage act of 1996.
As Easy as…….Always set GoalsBe sure to have aParent MeetingCommunicatethroughout the saleDo have BoothSales
MM $2.5 $1.5 $1.0 $0.5 $0This material has been prepared by Interbake Foods solely for the internal use of customer and contains confidential and trade secret information. The use,dissemination or copying of all or part of this material by any other party is strictly prohibited and is subject to the economic espionage act of 1996.
Action: T=Troop C=Cupboard B= BankTroop is checked as Active D=Delivery Station Double check that the information is correct Check or change Contact and email information
Step 1: Initial Orders From Troops Troop Initial Orders are due to SU Cookie Chair12/5 Distribute Last Year sales numbers to troops by your November Service Unit Meetings Initial Orders must be input by Troops into SNAP Cookies Now! at the Fort Worth Zoo 2 Week booth sale supply Troops should not ―Commit‖ in SNAP New Troop Guidance
New Troop Ordering Suggestion A good initial order for ―NEW‖ Girls in a troop would be the following: 24 boxes of Thin Mints 12 boxes of Caramel deLites 12 boxes of Peanut Butter Patties 6 boxes of Lemonades 6 boxes of Peanut butter Sandwiches 6 boxes Shortbreads 6 boxes of Thanks-A-Lot 3 boxes of Shout Outs TOTAL of 75 Boxes for their initial o
Cookies Now! At the Fort Worth ZooChanges to Cookies Now! at the Fort Worth Zoo: 4 Cases of Thin Mints 2 Cases of Caramel deLites 2 Cases of Peanut Butter Patties 1 Case of Lemonades 1 Case of Peanut butter Sandwiches 1 Case Shortbreads 1 Case of Thanks-A-Lot No Shout Outs will be given out at Cookies Now!TOTAL of 12 Cases given this year!!Last Date for Cookies Now! Money MUST be turned in or cookies exchangedreturned by January 17th.
SNAP – Troop Initial Order Under Cookies select Initial Order Have troops input as ―Booth‖ in Cases at the bottom. They will need to ―Save‖ not ―Commit‖
Step 2: Initial Orders from Service UnitsTroop Initial Orders are due to SUCC 12/5 Tools: ABC Cookie Calculator You will need the following: SNAP Troop Initial Orders input into SNAP Input cupboard order (finalized by council) Number of Girls going to Cookies Now! Last Years Troop sales This Year’s Sales Goal (Given to you from Council)
Step 3: Inventory Management Throughout the SalePlanning For EVERYTHING!!!! Troop reorders / Booth Sale requests Difference Booth Sale dates/times at least 2 weeks in advance Troop reorders to SU no later than 7 PM Sunday(suggested). SU Cookie needs SU reorders to council by 9:00- 10:00 PM Sunday (no exception).Communication Within your SU SU’s to Council SU’s to other SU’s
Step 4: Inventory Management at the end of the SaleFinal 3 weeks planning Mottos: Take it or Leave It!! I Like to Move It, Move It!! Call Me!! I’m alive!!
Cookie Now! at the Fort Worth Zoo •Each girl will receive: 4 cases of Thin Mints; and 2 cases of Caramel deLites; and 2 cases of Peanut Butter PattiesJanuary 7, 2012 1 cases of all other flavors except• General Public 10-4 Shout Outs!• FASTPASS opens at 9 The total for each girl is 12 cases with a special line No substitutions throughout the day •All Cookies Now! Money MUST be turned in or cookies exchanged or returned by January 17th.
Cookie Now! at the Fort Worth ZooSpecial Zoo Rates - please promote to your troops to purchasetickets starting in December in the Retail Shops.Tickets purchased are good for any day in the month of January
New Regional Top Cookie Sellers Regional Top Sellers will be award to three girls in the Fort Worth Region. Will receive their choice of: A family four pack of tickets for a day at Six Flags over Texas A family four pack of tickets for a day at Hurricane Harbor E-reader Other options may be available at a later date Three Top Council Sellers A Council Top Seller cannot be a Regional Top Seller
Project Troop to TroopCustomers sponsor packages of Girl 2011 Project Troop to Troop FactsScout Cookies that are sent to our men •Over 26,000 packages of Girl Scout Cookies wereand women in uniform. sponsored in GS-TOP. •The cookies were delivered by nonprofit agencies to servicemen and women stateside and overseas. •Cookies have been distributed to the following organization throughout the council: Airborne Angels Blue Star Mom’s Cannon Air Force Base Dyess Air Force Base Helping our Heroes Socks for Soldiers Sheppard Air Force Base USO welcomed home military personnel at DFW Airport VFW
Initial Delivery DayDelivery Day pick up is for initial orders and not additional cookies to be picked up.Service Unit Cupboard Hours of operation Busiest days for cupboards are Thursday to Sunday evening
Types of Receipts that would receive from the Cookie Cupboards
During the SaleReview Procedures for additional cookie pick upWhy we do not deviate from these procedures?Count, count and recount—Keeping up with productSet up time and place to distribute cookies to girlsWhere do we girls get additional cookiesWeekly inventory counts and reorders due to Service UnitCookie Chair on Sunday eveningSet up Booth SalesMake frequent deposits
Deposit Slips Troop Date of Number DepositElectronic StampBank has stampedthe date time andamount directly ontothe deposit slips. ORIf the bank givesyou a separatedeposit receipt that Depositalso needs to be Totalsturned in with the Number ofdeposit slip for checksvalidation. deposited
End of SaleOrganize Troop Sale informationSchedule times for turning in of trooppaperworkAssemble each troop’s paperworkKeep record of Project Troop to Troop Cookies Virtual Cookies are cookies that the council surplus Actual Cookies are cookies that the troops will deliveryCollect bank deposit stamps
Outstanding Balances and Collections Difference between Girl/Parent and Troop Delinquency New procedures: Series of 3 letters will be sent out approximately every 30 days (Need Receipts and deposit slips for proof of payment, electronic stamped) 1st letter is ―you have an outstanding balance‖. 2nd letter repeat of previous letter giving them another 30 days. 3rd letter is from the CFAO of GS-TOP stating they are going to collection and will affect their credit history. Payment plan can be set up to cover 3 months of installments, if they miss a payment then it is sent directly to collections.
“We sell cookies in order to pay our own way.We do it to teach girls some very valuable life skills and help them pay their own way. But the bottom line is this:We sell cookies because we know Girl Scouting Makes a difference in the lives of girls.”