Search portal design process - aug 9, 2011

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Covers the new methodologies and projects we're doing at LSIT to alleviate our design challenges and how they've applied to the Search Portal. Highlights the different usability tests we've done and …

Covers the new methodologies and projects we're doing at LSIT to alleviate our design challenges and how they've applied to the Search Portal. Highlights the different usability tests we've done and how they informed our design decisions. Presented on August 9th, 2011.

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  • 1. SEARCH PORTAL DESIGN PROCESS with JOHN CHAN INTERACTION DESIGNER, LSITTuesday, August 9, 2011
  • 2. HELLOTuesday, August 9, 2011
  • 3. Things have CHANGED • We have new members on our team • We have new a site development process • We have new tools to help us deal with our challenges • We have a new portal based our new resourcesTuesday, August 9, 2011
  • 4. Things have CHANGED • We have new members on our team • We have new a site development process • We have new tools to help us deal with our challenges • We have a new portal based our new resourcesTuesday, August 9, 2011
  • 5. Tuesday, August 9, 2011
  • 6. Things have CHANGED • We have new members on our team • We have new a site development process • We have new tools to help us deal with our challenges • We have a new portal based our new resourcesTuesday, August 9, 2011
  • 7. Things have CHANGED • We have new members on our team • We have new a site development process • We have new tools to help us deal with our challenges • We have a new portal based our new resourcesTuesday, August 9, 2011
  • 8. Things have CHANGED • We have new members on our team • We have new a site development process • We have new tools to help us deal with our challenges • We have a new portal based our new resourcesTuesday, August 9, 2011
  • 9. new changes = BETTER RESULTSTuesday, August 9, 2011
  • 10. A New ProcessTuesday, August 9, 2011
  • 11. In The Past... DiscoverTuesday, August 9, 2011
  • 12. In The Past... Discover DesignTuesday, August 9, 2011
  • 13. In The Past... Discover Design DevelopTuesday, August 9, 2011
  • 14. In The Past... Discover Design Develop Sign-offTuesday, August 9, 2011
  • 15. In The Past... Discover Design Develop Sign-off LaunchTuesday, August 9, 2011
  • 16. ProblemsTuesday, August 9, 2011
  • 17. Problems • We were missing some critical stepsTuesday, August 9, 2011
  • 18. Problems • We were missing some critical steps • We (usually) didn’t leave enough room for user testingTuesday, August 9, 2011
  • 19. Problems • We were missing some critical steps • We (usually) didn’t leave enough room for user testing • Longer development timelines - produces overlapping workTuesday, August 9, 2011
  • 20. Problems • We were missing some critical steps • We (usually) didn’t leave enough room for user testing • Longer development timelines - produces overlapping work • Slow to iteratenew data to changing demands and - inflexibleTuesday, August 9, 2011
  • 21. Today DiscoverTuesday, August 9, 2011
  • 22. Today Discover DefineTuesday, August 9, 2011
  • 23. Today Develop Discover Define Design TestTuesday, August 9, 2011
  • 24. Today Develop Discover Define Launch Design TestTuesday, August 9, 2011
  • 25. FixesTuesday, August 9, 2011
  • 26. Fixes • Added documentation, success and metrics definitions to our processTuesday, August 9, 2011
  • 27. Fixes • Added documentation, success and metrics definitions to our process • Incorporates user testing through the development cycleTuesday, August 9, 2011
  • 28. Fixes • Added documentation, success and metrics definitions to our process • Incorporates user testing through the development cycle • Reduced developmentdecisions with better data informed design timelinesTuesday, August 9, 2011
  • 29. Fixes • Added documentation, success and metrics definitions to our process • Incorporates user testing through the development cycle • Reduced developmentdecisions with better data informed design timelines • Faster iterationsTuesday, August 9, 2011
  • 30. “Not Enough Designers”Tuesday, August 9, 2011
  • 31. ProblemsTuesday, August 9, 2011
  • 32. Problems • Slower project deliveriesTuesday, August 9, 2011
  • 33. Problems • Slower project deliveries • Difficult to(mobile, testing, R&D, etc.) initiatives develop any forward thinkingTuesday, August 9, 2011
  • 34. Problems • Slower project deliveries • Difficult to(mobile, testing, R&D, etc.) initiatives develop any forward thinking • We’ll have to relydo design work programmers to on existing interfaces and/orTuesday, August 9, 2011
  • 35. Problems • Slower project deliveries • Difficult to(mobile, testing, R&D, etc.) initiatives develop any forward thinking • We’ll have to relydo design work programmers to on existing interfaces and/or • Harder to manage look and feel library-wide and creates inconsistenciesTuesday, August 9, 2011
  • 36. Problems • Slower project deliveries • Difficult to(mobile, testing, R&D, etc.) initiatives develop any forward thinking • We’ll have to relydo design work programmers to on existing interfaces and/or • Harder to manage look and feel library-wide and creates inconsistencies • I get stressed out...Tuesday, August 9, 2011
  • 37. Dealing with Inconsistencies (my nemesis!)Tuesday, August 9, 2011
  • 38. Tuesday, August 9, 2011
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  • 51. Tuesday, August 9, 2011
  • 52. Tuesday, August 9, 2011
  • 53. me WHYYY?!Tuesday, August 9, 2011
  • 54. UI Library DemoTuesday, August 9, 2011
  • 55. Designing SearchTuesday, August 9, 2011
  • 56. Designing Search Develop Discover Define Launch Design TestTuesday, August 9, 2011
  • 57. Designing Search Develop Define Design TestTuesday, August 9, 2011
  • 58. Defining Objectives, Plans, etc.Tuesday, August 9, 2011
  • 59. Tuesday, August 9, 2011
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  • 63. Tuesday, August 9, 2011
  • 64. Tuesday, August 9, 2011
  • 65. ObjectivesTuesday, August 9, 2011
  • 66. Create an intuitive navigation that highlights the available resourcesTuesday, August 9, 2011
  • 67. Create and unify a usable interface across the different platformsTuesday, August 9, 2011
  • 68. Provide appropriate labels and conditions that leads to successful resultsTuesday, August 9, 2011
  • 69. Cater to new and experienced usersTuesday, August 9, 2011
  • 70. Testing Our DesignsTuesday, August 9, 2011
  • 71. “5-Second Test” When new visitors show up do they get it?Tuesday, August 9, 2011
  • 72. Tuesday, August 9, 2011
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  • 77. Tuesday, August 9, 2011
  • 78. Tuesday, August 9, 2011
  • 79. “5-Second Test” When new visitors show up do they get it? YES!Tuesday, August 9, 2011
  • 80. Navigation Test Was the navigation easy and helpful?Tuesday, August 9, 2011
  • 81. We made a... BIG SIGN that says, FREE CHOCOLATE BARS!Tuesday, August 9, 2011
  • 82. Tuesday, August 9, 2011
  • 83. Tuesday, August 9, 2011
  • 84. Navigation Test Was the navigation easy and helpful? YES!!!Tuesday, August 9, 2011
  • 85. Task Analysis Could people find what they’re looking for?Tuesday, August 9, 2011
  • 86. Task Analysis Could people find what they’re looking for? ... sort of?Tuesday, August 9, 2011
  • 87. Search Portal DemoTuesday, August 9, 2011
  • 88. CaveatsTuesday, August 9, 2011
  • 89. We can’t fix a usability issue if the search tool itself is broken Our efforts can only minimize bad searchesTuesday, August 9, 2011
  • 90. There’s no perfect design - somebody always loses Again, data can tell us how to minimize bad searches, but not alwaysTuesday, August 9, 2011
  • 91. We had to introduce a different portal design and inconsistency But we think it’s worth it... and yes, we’ll fix the other portals!Tuesday, August 9, 2011
  • 92. Tuesday, August 9, 2011
  • 93. Our last iteration isn’t final... or the best. We ran out of time to disprove the final UI but Articles is a tricky subjectTuesday, August 9, 2011
  • 94. THank You Questions & Comments? john.chan@ubc.ca @jtcchan http://slideshare.net/jtcchanTuesday, August 9, 2011