Redesigning              UBC Library              John Chan              July 25, 2012Friday, 5 April, 13
A Little HistoryFriday, 5 April, 13
June 1997Friday, 5 April, 13
July 1999Friday, 5 April, 13
October 2000Friday, 5 April, 13
February 2003Friday, 5 April, 13
June 2007Friday, 5 April, 13
September 2008Friday, 5 April, 13
January 2010Friday, 5 April, 13
September 2010Friday, 5 April, 13
January 2011Friday, 5 April, 13
July 2011Friday, 5 April, 13
December 2011Friday, 5 April, 13
The recent rapid changes led to a lot of frustration.                      Change meant recreating instructions and starti...
So our redesigns reflected the path of least resistance.                                  We paved over the cow paths.Frid...
But still, a redesign was long overdue.Friday, 5 April, 13
And now... today.Friday, 5 April, 13
Our FocusFriday, 5 April, 13
Our Focus                       A value proposition that explains                      the purpose of academic libraries.F...
Our Focus                      Homepage sections that reflects                      our site’s contents and priorities.Fri...
Our Focus                      An improved navigation with                         more clarity and utility.Friday, 5 Apri...
We’ve heard this before.Friday, 5 April, 13
A Brand New StartFriday, 5 April, 13
If we remove the                        shackles of the past,                      what are the possibilities?Friday, 5 Ap...
Complete User ExperienceFriday, 5 April, 13
Complete Design ProcessFriday, 5 April, 13
Let’s talk about process.Friday, 5 April, 13
Design culture at LSITFriday, 5 April, 13
Design culture at LSIT                      “Too little, too late”Friday, 5 April, 13
Design culture at LSIT                      “Too little, too late”                            ConsultationFriday, 5 April,...
Design culture at LSIT                      “Too little, too late”                            Consultation                ...
Design culture at LSIT                      “Too little, too late”                            Consultation                ...
Design culture at LSIT                      “Too little, too late”                            Consultation                ...
Design culture at LSIT                      “Too little, too late”                            Consultation                ...
We heard you.Friday, 5 April, 13
Here’s what we changed.Friday, 5 April, 13
A Dedicated Working GroupFriday, 5 April, 13
A Dedicated Working Group                      Multiple Internal Feedback SessionsFriday, 5 April, 13
A Dedicated Working Group                      Multiple Internal Feedback Sessions                           Preview Worki...
A Dedicated Working Group                      Multiple Internal Feedback Sessions                           Preview Worki...
A Dedicated Working Group                      Multiple Internal Feedback Sessions                           Preview Worki...
Better Communication                                 +                       Better TransparencyFriday, 5 April, 13
How did we do?Friday, 5 April, 13
Complete User ExperienceFriday, 5 April, 13
What makes user experience complete?Friday, 5 April, 13
Jesse James Garrett                      author of “The Elements of User Experience”Friday, 5 April, 13
Jesse James Garrett                      From “The Elements of User Experience”Friday, 5 April, 13
Site Objectives   User NeedsFriday, 5 April, 13
Functional                                        Content Requirements                      Requirements                  ...
Interaction         Information                          Design            Architecture                       Functional  ...
Information Design     Navigation Design                         Interaction           Information                        ...
Visual Design                      Information Design         Navigation Design                         Interaction       ...
In the past, we were only able to                              design in sections.Friday, 5 April, 13
Visual Design                      Information Design                                                     Information     ...
Fragmented considerations, means                           poorer design choices...Friday, 5 April, 13
... hence, our default answer to                           most feedback is “no”.Friday, 5 April, 13
BUTFriday, 5 April, 13
Our team at LSIT don’t have all the answers.                                We see the world as:Friday, 5 April, 13
Visual Design                                                Navigation Design                        Interaction         ...
We need YOU to see the rest.Friday, 5 April, 13
We need EACH OTHER to see the rest.Friday, 5 April, 13
Don’t panic.Friday, 5 April, 13
We’re on the road to recovery.Friday, 5 April, 13
Keep the dialogue going.Friday, 5 April, 13
Thank you.                         @jtcchan                      jc@37signals.comFriday, 5 April, 13
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Redesigning UBC Library

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A talk I gave on the goals and process of our site redesign and the design culture at UBC Library.

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Redesigning UBC Library

  1. 1. Redesigning UBC Library John Chan July 25, 2012Friday, 5 April, 13
  2. 2. A Little HistoryFriday, 5 April, 13
  3. 3. June 1997Friday, 5 April, 13
  4. 4. July 1999Friday, 5 April, 13
  5. 5. October 2000Friday, 5 April, 13
  6. 6. February 2003Friday, 5 April, 13
  7. 7. June 2007Friday, 5 April, 13
  8. 8. September 2008Friday, 5 April, 13
  9. 9. January 2010Friday, 5 April, 13
  10. 10. September 2010Friday, 5 April, 13
  11. 11. January 2011Friday, 5 April, 13
  12. 12. July 2011Friday, 5 April, 13
  13. 13. December 2011Friday, 5 April, 13
  14. 14. The recent rapid changes led to a lot of frustration. Change meant recreating instructions and starting over.Friday, 5 April, 13
  15. 15. So our redesigns reflected the path of least resistance. We paved over the cow paths.Friday, 5 April, 13
  16. 16. But still, a redesign was long overdue.Friday, 5 April, 13
  17. 17. And now... today.Friday, 5 April, 13
  18. 18. Our FocusFriday, 5 April, 13
  19. 19. Our Focus A value proposition that explains the purpose of academic libraries.Friday, 5 April, 13
  20. 20. Our Focus Homepage sections that reflects our site’s contents and priorities.Friday, 5 April, 13
  21. 21. Our Focus An improved navigation with more clarity and utility.Friday, 5 April, 13
  22. 22. We’ve heard this before.Friday, 5 April, 13
  23. 23. A Brand New StartFriday, 5 April, 13
  24. 24. If we remove the shackles of the past, what are the possibilities?Friday, 5 April, 13
  25. 25. Complete User ExperienceFriday, 5 April, 13
  26. 26. Complete Design ProcessFriday, 5 April, 13
  27. 27. Let’s talk about process.Friday, 5 April, 13
  28. 28. Design culture at LSITFriday, 5 April, 13
  29. 29. Design culture at LSIT “Too little, too late”Friday, 5 April, 13
  30. 30. Design culture at LSIT “Too little, too late” ConsultationFriday, 5 April, 13
  31. 31. Design culture at LSIT “Too little, too late” Consultation FeedbackFriday, 5 April, 13
  32. 32. Design culture at LSIT “Too little, too late” Consultation Feedback ResourcesFriday, 5 April, 13
  33. 33. Design culture at LSIT “Too little, too late” Consultation Feedback Resources TestingFriday, 5 April, 13
  34. 34. Design culture at LSIT “Too little, too late” Consultation Feedback Resources Testing NoticeFriday, 5 April, 13
  35. 35. We heard you.Friday, 5 April, 13
  36. 36. Here’s what we changed.Friday, 5 April, 13
  37. 37. A Dedicated Working GroupFriday, 5 April, 13
  38. 38. A Dedicated Working Group Multiple Internal Feedback SessionsFriday, 5 April, 13
  39. 39. A Dedicated Working Group Multiple Internal Feedback Sessions Preview Working DesignsFriday, 5 April, 13
  40. 40. A Dedicated Working Group Multiple Internal Feedback Sessions Preview Working Designs More Comprehensive Data CollectionFriday, 5 April, 13
  41. 41. A Dedicated Working Group Multiple Internal Feedback Sessions Preview Working Designs More Comprehensive Data Collection Earlier Project LaunchFriday, 5 April, 13
  42. 42. Better Communication + Better TransparencyFriday, 5 April, 13
  43. 43. How did we do?Friday, 5 April, 13
  44. 44. Complete User ExperienceFriday, 5 April, 13
  45. 45. What makes user experience complete?Friday, 5 April, 13
  46. 46. Jesse James Garrett author of “The Elements of User Experience”Friday, 5 April, 13
  47. 47. Jesse James Garrett From “The Elements of User Experience”Friday, 5 April, 13
  48. 48. Site Objectives User NeedsFriday, 5 April, 13
  49. 49. Functional Content Requirements Requirements Site Objectives User NeedsFriday, 5 April, 13
  50. 50. Interaction Information Design Architecture Functional Content Requirements Requirements Site Objectives User NeedsFriday, 5 April, 13
  51. 51. Information Design Navigation Design Interaction Information Design Architecture Functional Content Requirements Requirements Site Objectives User NeedsFriday, 5 April, 13
  52. 52. Visual Design Information Design Navigation Design Interaction Information Design Architecture Functional Content Requirements Requirements Site Objectives User NeedsFriday, 5 April, 13
  53. 53. In the past, we were only able to design in sections.Friday, 5 April, 13
  54. 54. Visual Design Information Design Information Architecture Functional Requirements User NeedsFriday, 5 April, 13
  55. 55. Fragmented considerations, means poorer design choices...Friday, 5 April, 13
  56. 56. ... hence, our default answer to most feedback is “no”.Friday, 5 April, 13
  57. 57. BUTFriday, 5 April, 13
  58. 58. Our team at LSIT don’t have all the answers. We see the world as:Friday, 5 April, 13
  59. 59. Visual Design Navigation Design Interaction Information Design Architecture Functional Requirements Site Objectives User NeedsFriday, 5 April, 13
  60. 60. We need YOU to see the rest.Friday, 5 April, 13
  61. 61. We need EACH OTHER to see the rest.Friday, 5 April, 13
  62. 62. Don’t panic.Friday, 5 April, 13
  63. 63. We’re on the road to recovery.Friday, 5 April, 13
  64. 64. Keep the dialogue going.Friday, 5 April, 13
  65. 65. Thank you. @jtcchan jc@37signals.comFriday, 5 April, 13

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