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Redesigning UBC Library

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A talk I gave on the goals and process of our site redesign and the design culture at UBC Library.

A talk I gave on the goals and process of our site redesign and the design culture at UBC Library.

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    Redesigning UBC Library Redesigning UBC Library Presentation Transcript

    • Redesigning UBC Library John Chan July 25, 2012Friday, 5 April, 13
    • A Little HistoryFriday, 5 April, 13
    • June 1997Friday, 5 April, 13
    • July 1999Friday, 5 April, 13
    • October 2000Friday, 5 April, 13
    • February 2003Friday, 5 April, 13
    • June 2007Friday, 5 April, 13
    • September 2008Friday, 5 April, 13
    • January 2010Friday, 5 April, 13
    • September 2010Friday, 5 April, 13
    • January 2011Friday, 5 April, 13
    • July 2011Friday, 5 April, 13
    • December 2011Friday, 5 April, 13
    • The recent rapid changes led to a lot of frustration. Change meant recreating instructions and starting over.Friday, 5 April, 13
    • So our redesigns reflected the path of least resistance. We paved over the cow paths.Friday, 5 April, 13
    • But still, a redesign was long overdue.Friday, 5 April, 13
    • And now... today.Friday, 5 April, 13
    • Our FocusFriday, 5 April, 13
    • Our Focus A value proposition that explains the purpose of academic libraries.Friday, 5 April, 13
    • Our Focus Homepage sections that reflects our site’s contents and priorities.Friday, 5 April, 13
    • Our Focus An improved navigation with more clarity and utility.Friday, 5 April, 13
    • We’ve heard this before.Friday, 5 April, 13
    • A Brand New StartFriday, 5 April, 13
    • If we remove the shackles of the past, what are the possibilities?Friday, 5 April, 13
    • Complete User ExperienceFriday, 5 April, 13
    • Complete Design ProcessFriday, 5 April, 13
    • Let’s talk about process.Friday, 5 April, 13
    • Design culture at LSITFriday, 5 April, 13
    • Design culture at LSIT “Too little, too late”Friday, 5 April, 13
    • Design culture at LSIT “Too little, too late” ConsultationFriday, 5 April, 13
    • Design culture at LSIT “Too little, too late” Consultation FeedbackFriday, 5 April, 13
    • Design culture at LSIT “Too little, too late” Consultation Feedback ResourcesFriday, 5 April, 13
    • Design culture at LSIT “Too little, too late” Consultation Feedback Resources TestingFriday, 5 April, 13
    • Design culture at LSIT “Too little, too late” Consultation Feedback Resources Testing NoticeFriday, 5 April, 13
    • We heard you.Friday, 5 April, 13
    • Here’s what we changed.Friday, 5 April, 13
    • A Dedicated Working GroupFriday, 5 April, 13
    • A Dedicated Working Group Multiple Internal Feedback SessionsFriday, 5 April, 13
    • A Dedicated Working Group Multiple Internal Feedback Sessions Preview Working DesignsFriday, 5 April, 13
    • A Dedicated Working Group Multiple Internal Feedback Sessions Preview Working Designs More Comprehensive Data CollectionFriday, 5 April, 13
    • A Dedicated Working Group Multiple Internal Feedback Sessions Preview Working Designs More Comprehensive Data Collection Earlier Project LaunchFriday, 5 April, 13
    • Better Communication + Better TransparencyFriday, 5 April, 13
    • How did we do?Friday, 5 April, 13
    • Complete User ExperienceFriday, 5 April, 13
    • What makes user experience complete?Friday, 5 April, 13
    • Jesse James Garrett author of “The Elements of User Experience”Friday, 5 April, 13
    • Jesse James Garrett From “The Elements of User Experience”Friday, 5 April, 13
    • Site Objectives User NeedsFriday, 5 April, 13
    • Functional Content Requirements Requirements Site Objectives User NeedsFriday, 5 April, 13
    • Interaction Information Design Architecture Functional Content Requirements Requirements Site Objectives User NeedsFriday, 5 April, 13
    • Information Design Navigation Design Interaction Information Design Architecture Functional Content Requirements Requirements Site Objectives User NeedsFriday, 5 April, 13
    • Visual Design Information Design Navigation Design Interaction Information Design Architecture Functional Content Requirements Requirements Site Objectives User NeedsFriday, 5 April, 13
    • In the past, we were only able to design in sections.Friday, 5 April, 13
    • Visual Design Information Design Information Architecture Functional Requirements User NeedsFriday, 5 April, 13
    • Fragmented considerations, means poorer design choices...Friday, 5 April, 13
    • ... hence, our default answer to most feedback is “no”.Friday, 5 April, 13
    • BUTFriday, 5 April, 13
    • Our team at LSIT don’t have all the answers. We see the world as:Friday, 5 April, 13
    • Visual Design Navigation Design Interaction Information Design Architecture Functional Requirements Site Objectives User NeedsFriday, 5 April, 13
    • We need YOU to see the rest.Friday, 5 April, 13
    • We need EACH OTHER to see the rest.Friday, 5 April, 13
    • Don’t panic.Friday, 5 April, 13
    • We’re on the road to recovery.Friday, 5 April, 13
    • Keep the dialogue going.Friday, 5 April, 13
    • Thank you. @jtcchan jc@37signals.comFriday, 5 April, 13