Good facilitators see and hear not only the obvious, but are tuned in to what else might be going on that isn't quite so apparent. They are skilled in interpreting the difficulties, resolving conflict, cutting through time wasting and diversionary tactics, and develop new practices that will work.
When there is a spirit of cooperation and a willingness to arrive at a mutually agreed outcome, disparate points of view can work together, and people go away satisfied that their point of view has been taken into consideration and utilized in some way.
Start HERE HOW it’s done: The model forms a wheel. You start at the Bottom (the trust building phase) You start with the question that brings the group together, and ask them, “ So what’s the Solution?” The Facilitator must listen carefully and capture EVERYTHING.