Discovery = Asking the Right Questions
“We have two ears and one mouth so that
we can listen twice as much as we speak.”
AD 55–AD 135)
So Many Questions….
5 Key Questions To Start Any Discovery
Can you tell me more about your business and the
issues you face today?
What is your business goal?
What is preventing you from reaching your goal?
What are your people using/doing today?
If you had a magic wand, what would the ideal
solution so that you could reach your goal?
Other Things You Need To Discover
Making Sure the
Technology Fits the
Process, People then
Discovery = Asking the
Customize Your CRM To
Fit Your Business Process
Director Product Marketing
Te.: +1 408 454 6942