Customer Service

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Customer Service 101

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Customer Service

  1. 1. Customer Service <br />John Sumsion•Sheralyn Romrell<br />
  2. 2.
  3. 3. Introduction<br />First Impressions<br />Telephone <br />Contacts<br />E-mail<br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />
  4. 4. Introduction<br />First Impressions<br />Telephone <br />Contacts<br />E-mail<br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />
  5. 5. Introduction<br />First Impressions<br />Telephone<br />Contacts<br />E-mail <br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />Attitude is everything<br />You can learn to have a more positive attitude<br /><ul><li>Change your “Self-talk”
  6. 6. Change mindset
  7. 7. Make a diffrence
  8. 8. Do not stereotype
  9. 9. Avoid being stressed</li></li></ul><li>Introduction<br />First Impressions<br />Telephone<br />Contacts<br />E-mail <br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />
  10. 10. Introduction<br />First Impressions<br />Telephone<br />Contacts<br />E-mail <br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />
  11. 11. Introduction<br />First Impressions<br />Telephone<br />Contacts<br />E-mail <br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />
  12. 12. Introduction<br />First Impressions<br />Telephone<br />Contacts<br />E-mail <br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />
  13. 13. Introduction<br />First Impressions<br />Telephone<br />Contacts<br />E-mail <br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />
  14. 14. Introduction<br />First Impressions<br />Telephone<br />Contacts<br />E-mail <br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />
  15. 15. Introduction<br />First Impressions<br />Telephone<br />Contacts<br />E-mail <br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />
  16. 16. Introduction<br />First Impressions<br />Telephone<br />Contacts<br />E-mail <br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />
  17. 17. Introduction<br />First Impressions<br />Telephone<br />Contacts<br />E-mail <br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />
  18. 18. Introduction<br />First Impressions<br />Telephone<br />Contacts<br />E-mail <br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />
  19. 19. Introduction<br />First Impressions<br />Telephone<br />Contacts<br />E-mail <br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />
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