How does IT help the business innovate? managinginformationtechnology.blogspot.com
Agenda <ul><li>Understanding client needs </li></ul><ul><li>Understanding business needs </li></ul><ul><li>Implementing re...
Understanding client needs <ul><li>What are the needs of the clients? Quicker service? More information? </li></ul><ul><li...
Understanding business needs <ul><li>What are the needs of the business? More sales? Offload personnel to focus on more va...
Implementing requirements <ul><li>By identifying business issues, IT can generate opportunities for improvement. </li></ul...
Business transformation Needs Client Opportunities for improvement Innovation Business requirements Stakeholders Business ...
Projects and proof of concept Functional management Market and client needs (Integrated and differentiated service) Projec...
Initiatives Setup workgroup Business requirements and adaptation of proof of concept Logistics and acquisition Training Pl...
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How Does IT Help The Business Innovate?

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This presentation is a complement to the previous blog entry and deals with the processes and resources required by IT to help the business innovate and transform.

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Transcript of "How Does IT Help The Business Innovate?"

  1. 1. How does IT help the business innovate? managinginformationtechnology.blogspot.com
  2. 2. Agenda <ul><li>Understanding client needs </li></ul><ul><li>Understanding business needs </li></ul><ul><li>Implementing requirements </li></ul><ul><li>Business transformation </li></ul><ul><li>Projects and proof of concept </li></ul><ul><li>Initiatives </li></ul>
  3. 3. Understanding client needs <ul><li>What are the needs of the clients? Quicker service? More information? </li></ul><ul><li>Are all our clients the same or do we have to segment? Does this mean we have to provide different solutions at each location and channel? </li></ul><ul><li>How can IT help the business to reduce response times and provide more information? </li></ul>
  4. 4. Understanding business needs <ul><li>What are the needs of the business? More sales? Offload personnel to focus on more valuable tasks? </li></ul><ul><li>What information should be provided? </li></ul><ul><li>Will the kiosk detract from the sales process or will it help the sales personnel in their process? </li></ul>
  5. 5. Implementing requirements <ul><li>By identifying business issues, IT can generate opportunities for improvement. </li></ul><ul><li>Are the solutions adapted to client and business needs? </li></ul><ul><li>Is the kiosk just an extension of the portal or has it been adapted for ease of use and promotional sales? </li></ul>
  6. 6. Business transformation Needs Client Opportunities for improvement Innovation Business requirements Stakeholders Business Transformation Initiatives Implementation Adaptive maintenance Prototyping Projects Prototype project Failed project Large-scale project Maintenance project Business IT
  7. 7. Projects and proof of concept Functional management Market and client needs (Integrated and differentiated service) Project management (Geared towards proof of concept) Organization and infrastructure Centralized Inventory with tags Sales and self-service portal Inventory Order Sales Product catalogue Web channel inventory - failed Network access Security In-store wireless access Portals Firewall and security Kiosk access - failed Security tokens - failed
  8. 8. Initiatives Setup workgroup Business requirements and adaptation of proof of concept Logistics and acquisition Training Planning and definition of roles and responsibilities Organization First quarter 2010 Second quarter 2010 Third quarter 2010 Process Requirements and Impact analysis Implementation and adaptive maintenance Progressive design Infrastructure Implementation of process Testing and corrective maintenance Definition of process flow Change management Definition of metrics Implementation of Proof of concept

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