Basic Voice Communications

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A 30 minute overview of voice communications technologies, their history and direction.

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  • You can understand Delay is the problem
  • Basic Voice Communications

    1. 1. CONVERGENCE READINESS BETTERIDEAS.BETTERBUSINESScnvrg.com BETTER IDEAS. BETTER BUSINESS. CONVERGENCE READINESS cnvrg.com
    2. 2. CONVERGENCE READINESS BETTERIDEAS.BETTERBUSINESScnvrg.com What problem does voice communication technologies solve?
    3. 3. CONVERGENCE READINESS BETTERIDEAS.BETTERBUSINESScnvrg.com The Timeline of Communications 1876 1944 1963 1969 1972 1973 1981 1994 1995 Foundational Technologies Expansive Technologies TransformationalTechnologies Today
    4. 4. CONVERGENCE READINESS BETTERIDEAS.BETTERBUSINESScnvrg.com Solving The Problem of Delay ● In the Foundational Years communications technology emerged to decrease the time it took to send information ● In the Expansive Years communications technology supported growth and adoption ● In the Transformation Years communications technology will help alter the way we communicate
    5. 5. CONVERGENCE READINESS BETTERIDEAS.BETTERBUSINESScnvrg.com The Timeline of Voice Communications 1876 Analog Voice Invented VoIP Invented VocalTec 1995 1994 Internet Released Dr. Martin Cooper Cell phone Invented 1973 Alexander Graham Bell 1979 Digital voice Invented Automated Relay Switch Invented 1893 1937 Automated Crossbar Switch Invented Nortel 2nd Generation (2G)Digital Cell Introduced 1991 2003 Skype Desktop Internet Voice Founded Today … … … Age of Automation Age of Consolidation Age of Unification
    6. 6. CONVERGENCE READINESS BETTERIDEAS.BETTERBUSINESScnvrg.com Understanding Business Voice ● Today there are 3 major types of Business Voice Technologies ● Wired ● Wireless (WiFi and Cell) ● Internet ● Each of these methods [or mediums] of communicating use different types of devices. ● Desktop telephone (Declining in popularity) ● Cellular telephone (Extremely popular) ● Computer/Tablet/Laptop (Growing in popularity)
    7. 7. CONVERGENCE READINESS BETTERIDEAS.BETTERBUSINESScnvrg.com Understanding Business Voice ● Business Voice service are grouped into the following categories: ● Getting voice inside a building (PBX) ● Moving voice within a local area (LEC) ● Transporting voice outside a local area (CLEC) ● Some of these services can be owned (Premise) or can be outsourced (Hosted) ● Mostly depends on the size of the company ● Or on the industry they serve (i.e. Financial)
    8. 8. CONVERGENCE READINESS BETTERIDEAS.BETTERBUSINESScnvrg.com Traditional Business Voice Systems ● The PBX (Private Branch Exchange) provides telephone features and dial tone within a building ● Traditional PBX’s consisted of a number of a replaceable circuit boards housed in a large proprietary platform. ● These circuit boards supported any number of telephone devices (12, 24, 48 etc.) Telephone Switch Room Telephone Wiring Closet PBX Punch-down Block 4 pair telephone wire 48 pair telephone wireLEC Trunks Data Center 4 pair data wire 4 pair data wire
    9. 9. CONVERGENCE READINESS BETTERIDEAS.BETTERBUSINESScnvrg.com Modern IP Telephone Systems ● Today’s modern business communications system has migrated to a nearly 100% software-based application solution. ● Telephone services are now run over Internet Protocol (IP) networks just like computers. ● Circuit board functions have also evolved to software allowing today’s IP-based telephone systems to become dramatically smaller and more powerful. TrunksLEC Data Center Wiring Closet Router Telephone Server Ethernet Switch 4 pair data wireFiber Optic Core Switch IP Telephone
    10. 10. CONVERGENCE READINESS BETTERIDEAS.BETTERBUSINESScnvrg.com Unified Business Communications ● The future of business communications is UNIFICATION ● Unified Communications integrates each of the major communications mediums (voice, text, email, video & social media) into a single service allowing greater flexibility in the way a business operates. ● This flexibility can equate to higher customer satisfaction, improved efficiency and greater profit.

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